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Tried posting earlier but never saw the post show up.

 

Any have a customer that bought a BH554e and a BH654e.  The 554e will print their PDF without any problems. They print to the PDF to the 654e and the letter "U" drops out on occasion.  Even if I use the 554e driver on the 654e.  Even took the document to a BH C654e and had the same results.  The 654e driver has no problem on the 554e.  I was able to get the 654e to print properly but it was with a HP print driver which they do not want to use as they want to use "Locked Print".  Adobe Acrobat Reader and Professional print fine.  Konicaminolta feels that it is not a copier issue since Adobe works.  Still waiting to hear back from Nitro PDF.

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Have a remote session scheduled for today with Nitro and the customer.  By the way, Nitro is 10 hours off from me also.  Anyway the customer also e-mail me today that the PDF was being created through a Linux server using 10+ year old software.  Some how the customer would print to this and the PDF was created.  They would then take that PDF and add a text box for additional information.  Where the letter "U" gets messed up is outside the text box.  So it looks as though it is going to come down to not being a machine or Nitro problem but maybe a PDF version problem with his server.  I'll post findings after the remote session.

Found out at the customer today that the document they were complaining about was the one and only that gave a problem.  Found out that a print stream was sent to an old Red Hat server, converted to a text file, then to a PDF.  For some reason this is the only invoice they did this with.  Everything other PDF is being created a newer way.  As near as we can figure is the Red Hat server was creating an older non-compatible PDF.  The real kicker is they found out 3 days ago and still wanted Nitro to fix the problem when there really was no longer a problem.  They have had the Red Hat server shutdown since the 19th of last month and this just happened to be the last job from that server that was not processed yet.

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