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I recently installed 3 of these units, we are now having an issue where the machine is actually ignoring the print settings. For example you send a multiple page job from word or excell and it will do a rotate sort, even if you have turned off everything regarding collate. There is nothing in user tools to change. Has anyone else experienced this? My customer is using the latest version of word and excel and this happens. I don't have those versions however, I do experience the same issue on the new models. Any help would be appreciated.

Renitia Whitis

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