Need some help from my #officetechnology / #officeequipment network:

Thanks Art! I would advise against anyone using Peak Resources for anything they need. They often claim to have product ready to ship and then tell you it has shipped but refuse to give any tracking because it really hasn’t shipped because they are a middle man distributor who only drop ships from Tech Data or Ingram. I did not know this until this week as we had a pending order with a car dealer (net new) for a fleet of Lexmark’s and the customer was extremely upset about the three month wait now that the new location is ready to open. I spoke to a friend of mine at Tech Data, who I learned is actually in charge of the Lexmark product group for tech data, and he told me about how they operate. That is the last order that we will ever place with them as I had to cancel it due to them not shipping it. Tech Data shipped it overnight and saved the deal for us. Tomorrow everything gets installed and I’ve been told we will be getting additional machines already.

What system are they running?  Reynolds? Dealertrack?  I've never not been able to make them work with Ricoh's.

@grizzlyadams for most of our dealerships that we work with it’s not really about if other equipment works, it’s that they don’t want to mess with it and they just buy the Lexmark. That has been historically the pushback in the feedback from our auto groups.

Is the reasoning that they don't want to "mess with it" because of the software company specifying the Lexmarks? 

That used to be the case but now their fleets are so entrenched with Lexmark's that they don't want to mix fleets and have more varying toners on the shelves etc. The list of excuses is long. I think it is just keeping with their status quo. It is fine for me; we just have to pivot based on what Lexmark actually has available.

That makes sense.  I always hated when software companies would specify a specific brand.  Several times we put a unit in before a deal to show that a PCL printer is a PCL printer. 

Yeah I agree! We can make anything work but they always say no