Today they received 2 pdf documents that were zipped for e-mail. They unzipped the file and opened in Acrobat reader 7.0 (file type in properties indicated Adobe Acrobat ver 7.0 Pdf on both files). Then selected print using the windows print driver (without batching). The file wouldn't print and we saw this error message in plotter status window. "License information file format DWG. No supported autocad found". Once again I stress these were pdfs. the customer then printed other pdf to the 240W without any problem ot isolate the problem. We did full shutdown and restart on plotbase server and the same problem and error message occurred. She tried the 2 pdf in the zip file with the same error message reoccurring. She has since asked the originator to resend the documents again.
Here's my question:
Has anyone seen this problem before? Is there fix/workaround other than buying software to read and print DWG's?
Thanks for the help!