Curious if these rates include Toner? What are thoughts on the TCRU program and it's effect on the dealers costs to service. Does TCRU cause more need for a tech to respond caused by the trained customercausing add'l problems or are there fewer needs due to TCRU's being installed. I've wondered about this for a while but have no way to benchmark.
I think in high volume machines its great.

Would be nice though to have the unit ship with an additional set, this way the customer and the dealer can both benefit. Upon installtion the trainer oir installer can instruct the user on how to replace, and the customer will feel more comfortable with always having these units on hand.

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