WOBURN, Mass., Jun 21, 2012 (BUSINESS WIRE) -- Service Point USA, a longtime Managed Print Services (MPS) provider, enters its third decade of MPS leadership with an expanded suite of end-to-end business, marketing and graphics advisory services. Service Point is favored by architects, engineers, construction consultants, photographers, graphic designers, self-published authors, and artists -- all professional users of large format and high-quality color-rich printing. Service Point's new bundling of MPS with design and specialty reprographics is directly aligned the industry needs of commercial real estate and building design, hospitality, advertising, high tech, pharmaceuticals and biosciences. Along with higher education institutions, museums and galleries, these sectors routinely demand high-quality, specialty printing.
Service Point's customer satisfaction is exemplified by the recent renewal of ten-year MPS customer Bruner/Cott Architects and Planners of Cambridge, Mass., a 40-year-old architectural firm for which four-color oversized color renderings, glossy project sales brochures, large project signage and reception collateral are vital to its business. Bruner/Cott is nationally renowned for design of "buildings that work," including repurposed Ivy League campus buildings and stately landmarks. The decision to renew their MPS contract exemplifies how Service Point has kept pace with new printing and scanning technologies while generating operational excellence and value for the firm.
According to Bruner/Cott CFO Mark Teden, "Our firm places a high value on technological expertise and a team approach, and we expect those same qualities from a valued service provider. For the past ten years, we've trusted the visual representation of our work to Service Point USA, but before we renewed our contract, we conducted comparative research to be sure our managed print service provider was our best choice. Their flexibility, consultative approach, investment in talent, and deep knowledge of our own high-end equipment points to their category leadership. I'm pleased to continue to partner with Service Point USA."
New Service Value Package Differentiates Service Point's MPS Offering
According to Managing Director and COO Kevin Eyers, Service Point's track record for superior printing quality and service has distinguished the company above copy shops and big box retailers who have recently jumped onto the MPS bandwagon.
"At the infancy of MPS, Service Point took a solution-driven, service-focused approach to each customer's unique situation. By bundling services, we consolidate expert technical and design guidance with productivity gains to maximize efficiency and print quality. Our leadership in MPS, combined with decades of hands-on specialty and large format printing experience, make us ideally suited to create bottom-line impact to regional and global businesses with subsidiaries abroad, as well as for small business and nonprofits," Eyers said.
Analysts Peg MPS As High Growth Service Sector
Growth in Managed Print Services as an outsourcing strategy is the subject of two bullish 2012 industry forecasts by technology analyst firms Forrester and IDC, the latter projecting an annual growth rate of 11.7 percent[1]. MPS analyst Photizo Group reported[2] by 2014, some 50 percent of print services would be outsourced to a MPS provider.
The enthusiastic response to Service Point's service bundling has invigorated recruitment of new talent from high-touch customer service, commercial printing, and design software backgrounds.
Eyers notes three key reasons why Service Point excels beyond office product retailers and manufacturers: customized MPS programs that go beyond delivery of hardware; superior contemporary design expertise; and world-class standards for quality control. "Service Point's distinction has always been the surety of our high-touch guidance, and the fact that we operate and recommend only the best performance equipment and software without restrictions or bias."
About Service Point: ( http://www.servicepointusa.com ) Service Point USA provides outsourced workplace MPS, digital and offset printing, archival document scanning, and print fulfillment services. The Spanish-headquartered company is expanding its American retail network as the domestic subsidiary of Service Point Solutions S.A. (SPS). Twitter: @servicepointusa and on Pinterest.
[1] IDC Worldwide and US Managed Print Services and Basic Print Services 2012 -- 2015 Forecast and Analysis - (C)IDC, March 2012.
[2] 2011 MPS Market Size Share and Forecast Study - (C)Photizo Group, Nov. 2011.
SOURCE: Service Point USA
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