Loffler Companies has been named a recipient of the Office Technology Service Excellence Award, presented by BEI Services, Inc. and ENX Magazine. This honor is presented to the top 5% of dealers nationwide who stand out amongst their peers in service quality. Launched in 2015, the program uses key performance metrics to measure customer satisfaction including the quality of both technician and machine performance. This year 28 Loffler technicians were individually recognized for superior service.
From day one, Loffler Companies has made customer service a priority with Jim Loffler, President and CEO, leading the way.
“We know how important high quality service is to our clients and the part it plays when choosing a vendor. From implementation to delivery to maintenance, we take our role very seriously by providing smooth, seamless transitions,” explains Loffler. “Quality service is in the culture here at Loffler Companies and we are very proud to be recognized.”
BEI Services President Wes McArtor adds, “Loffler has continued to be a top performer in the industry, and their commitment to providing superior products and service is evident in the unbiased performance data that we have collected from their dealership and compared head to head against others nationally. It takes hard work and dedication to achieve and maintain this prestigious and deserving award, and it stands as a testament to Loffler's commitment to providing the best customer experience possible.”
Loffler Companies technicians are backed by a strong infrastructure of sales reps, administrative support, and call service reps with the teamwork and drive to be part of the solution.
“With the support of our entire company behind them, our technicians can ensure our clients are served with the best service every day,” adds Loffler.
Continuing to push onward and upward, Loffler Companies strives to exceed customer expectations by being among the top in the country in First Call Effectiveness. Loffler clients know that if a problem arises, it is clear Loffler technicians are the best at fixing it right the first time.
About Loffler Companies
Founded in 1986 by Jim Loffler, Loffler Companies provides business technology and services to improve a client’s productivity and bottom line results. Offerings include multifunctional copiers and printers (Canon, Konica Minolta, Xerox, HP, Lexmark and Océ), managed print services, software and workflow technologies, IT managed services, VoIP phone solutions (NEC and ShoreTel), and on-site people-based management of copy centers and mail rooms. Today, Loffler has 450 employees supporting Minnesota and Western Wisconsin clients whose businesses are local, national and international in scope. For more information about Loffler Companies and how it can help your organization succeed, please call Loffler at (952) 925-6800 or visit http://www.loffler.com.