Inclusive / free toner strategy?

Wieldo (Guest)

To stay competitive in the market we are forced to include toner and consumables into the continuous service contracts.

We use the normal rate per click method on a standard SLA. Toner contribution would be calculated on +- 80 % yield etc.

If you have a large customer base and have been selling inclusive deals for a few years , your monthly free toner bill could easily become a large and difficult to handle expense/burden .

I would like to hear from Service Managers and Engineering GM’s out there, maybe they could share monitoring and cost saving strategies.

And what about more expensive color toner ?

3/27/075:29 PM

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Art Post (Guest)

Can anyone help our new member from SA?

3/29/079:07 AM

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Wieldo (Guest)

Thank you for posting my query.

Got a couple of good ideas already in the last day from this post.

I am very interested to get the techs opinion on adjusting the toner supply, bias, laser etcetera to see if the units could run a bit leaner.
Like I said, on the old kit you could still do it but I am a bit weary to just try it on the new digital kit. I would have to run a project and get a few benchmark units in the field and check the usage against previous.

Color also represents a big problem to me. I am aiming for a 10% saving on B&W and Color.

3/29/079:30 AM

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IT DudeDocusultant P4P'er

We have sold all inclusive for the last 20 years, and we are still here and still making money. On some accounts you win(low coverage)and some you loose(high coverage) but at the end of the day/month..... A couple of suggestions. Don't over-supply your customer "one at a time" or as some call it "just in time" inventory. Educate your service techs. Educate your customer that low toner is not out of toner. Most manufactures set low toner at about 20% of full.

3/29/0711:34 PM

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