Here's a case study for all of you who find yourselves up against this system (The HP9000MFP Copier/Print/Scan/Fax at 50PPM)
Since we are in HP country here in Boise (The home of the HP Printer Division) my church about a year ago was given for free an HP9000MFP on the HP Delta program. When this machine goes down (About bi-monthly it is a secondary device and only has 95000 copies on it) it is down for a week before we can get any kind of resolve. This latest problem was a hard drive failure, the system went down last tuesday and it took me 24 calls to HP customer care over the course of the week to get someone who actually cared enough to help me. Once he figured out that I was both a copier and computer guy, he believed what I was telling him and is sending a new hard drive that I have to install in the system myself.
Just a little real customer feedback for y'all
Graham
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