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As ransomware attacks seem to be more and more frequent, one MSP, and its customer, got a taste of how bad it could be about eight years ago — before threat actors started to hit larger companies.

Samuel Beck, CIO of Document Technologies, an Albuquerque, New Mexico-based MSP, told CRN his story of how his customer, a court reporting business, was compromised by threat actors.

“Their main server where they kept all of the transcriptions, all of the court reporting transcriptions and all the reporting that they do got crypto locked,” he said. “They weren‘t using us for all their managed services at the time. They were just using us for managed print services.”

The company reached out to Document Technologies and explained their problem. They only had one server and no backups.

“After some investigation and seeing what we could do, or decrypt, or get into or, or not… we just told them, ‘At this point, if this is your only copy of all of that stuff, you’ll have no other access to this data unless you pay the ransom,’” Beck told CRN at The Channel Company’s Xchange+ August 2021 conference last week. read the rest here

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