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Healthcare struggles to get rid of fax

Research published by Council for Affordable Quality Healthcare

  • Only 21% of the 182 million “prior authorization (PA) contracts” were fully electronic in 2020
  • (A prior authorization or pre-authorization, is a requirement from patient’s health insurance company that their doctor obtain an approval from their plan before it will cover the costs of a specific medicine, medical device or procedure)
  • Physicians burn 16 hours per week on prior authorization process
  • 91% of physicians report that PA delayed necessary care to patients
  • 90% say process resulted in a negative impact on clinical outcomes
  • 24% say it led to a serious adverse event for a patient in their care
  • 74% say PA led to patients abandoning their recommended course of treatment
  • PA process can involve as many as 70 faxed pages
  • 81% say PA requirements have increased
  • Top factors given by healthcare executives when asked why they still fax PHI:
    • 46% = recipient requires it
    • 46% = convenient and easy
    • 45% = it is secure (more secure than scan to email)
    • 44% = confirm delivery
    • 31% = it is what we have always used
  • 65% of healthcare workers have not heard of Direct Secure Messaging (DSM)
  • 41% say that DSM is not available at their place of employment

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