Has everyone seen what GE Capital is doing?

We had this happen to us a few months ago. GE would send out letters to our customers offering to refinance their current copier for a reduced rate and $1 out. Obviously this did not go over well and we did get them to stop. Some customers did take them up on the offer an to this day GE won't tell us which ones did.

They are trying not to get burned by the low lease rates. These companies are getting stuck with machines. The old machines have no buyers or buyers are paying pennies on the dollar.

I find this highly unethical that they would contact the customer in this way. Good way severe relationship.

I have upgraded 7 GE leases in the last 6 months and sent the machines back because the upgrade and buyout were too high, so the customer opted to send back the equipment. Also had GE call and try to charge the customer an additional $250 on a Toshiba system we sent back for the customer because one tray would not feed paper 3 weeks after their return warehouse received the machine. It wasn't annotated on the delivery receipt from the carrier. But when we offered to send a replacement part to fix the copier, they said they had already sold the machine. So I sent the paper tray COD, and the customer owed nothing.