Printers: They can be a real pain in the butt.
Who among us has not, at some point in time, wanted to smash a malfunctioning printer?
One Houston law firm took a different route—a lawsuit seeking $100,000—when its HP printer broke, and the firm felt HP Inc. wasn’t honoring its warranty by refusing to send a service technician to the office.
The litigation among The Cweren Law Firm, HP and a sales representative reached the U.S. District Court of the Southern District of Texas after HP removed it to federal court. But it started in a Harris County Court-at-Law back in 2018.
The law firm bought an HP Color Laser Jet printer and a five-year warranty that promised in-person repairs, parts and service “at your door the very same business day,” said the June 2018 first amended petition in Cweren Law Firm v. HP. The company refused to send an on-site service person. The printing problem interfered with the busy firm’s ability to conduct business, the petition said. The firm is suing the defendants for breach of contract, fraud, negligent misrepresentation and breach of express warranty. It seeks to recover actual damages, attorney fees, interest and court costs. read the rest here