2023 will be a good year for managed services organisations, as end customers from all sectors and of all sizes look to outsourcing to address a range of IT challenges. However, differentiation and the customer experience will be critical, because those same customers are also going to be demanding in a difficult economic environment.
Research shows that, globally, 18 per cent of IT budgets will be dedicated to managed services. This is up from 15 per cent in 2020. This is in addition to Gartner’s prediction that IT spending will increase by 5.1 per cent globally in 2023.
What is driving this increased interest in managed services? Part of it is certainly to do with the ongoing skill shortage in IT. Expectations are that the skills shortage will not start to ease until deep into 2023. For now, managed services represent an opportunity to continue to modernise, scale and manage IT environments without needing to compete for expensive and generally unavailable internal IT resources. read more here