Fewer Number of Japan Companies Have Implemented Managed Print Services, But 30.1% Companies Consider Implementation, According to IDC
26 Mar 2013
TOKYO, March 26, 2013 — International Data Corporation (IDC) has published the results of its Japan Managed Print Services Market User Survey 2012. In the survey, 862 respondents involved in spending-related decisions for the Japan enterprise printing environment were asked about their implementation criteria and vendor selection criteria for Managed Print Services (MPS).
MPS is an outsourcing service that includes enterprise office output environment assessment, optimization of environment, and continuous maintenance of the optimized environment. With MPS, user companies are able to understand the output environment, reduce output-related total cost of ownership (TCO), improve efficiencies of output management jobs, and reduce environmental impacts. Hardcopy peripherals (HCP) vendors have been deploying MPS aggressively because they are not seeing rapid growth in the Japan HCP market.
The survey results show that there is no overall improvement in MPS awareness, where the awareness level has remained low at 26.6%. MPS awareness level is high in IT departments (36.4%), but low in management levels (16.3%). Meanwhile, the IT services industry has the highest awareness level at 55.3% across industries. Of all respondents, only 4.2% actually implemented MPS; 5.7% are moving ahead or will soon implement specific activities leading to implementation; and 24.4% will consider implementation in the future.
Managed Print Services Deployment and Implementation Intent: All Respondents
Figure 1
n = 862
MPS implementation is promoted mainly by the general affairs department (39.7%) and IT department (32.2%). Decision makers for MPS implementation are CIOs and IT managers (27.1% combined), followed by general affairs managers (23.1%), and presidents, chairpersons, and CEOs (22.4%). Key selection criteria for MPS vendors include total cost reduction, output devices maintenance, output devices performance, and assessment capabilities.
Although the number of companies implementing MPS is low, their loyalty toward MPS vendors is high. Two thirds of the companies that already implemented MPS wish to continue their contract with their current vendor upon expiration of the contract. MPS vendors have many chances to expand their business by utilizing the close relationships they have established by providing MPS to the user companies.
"The final decision makers for MPS implementation in user companies are mainly the CIOs/IT managers, general affairs managers, and CEOs/presidents/chairpersons. Cost reduction, output equipment maintenance, and performance, as well as assessment ability are the key evaluation points in vendor selection. Although the awareness about MPS is still low, the loyalty toward vendors among companies that have already implemented MPS is extremely high," says Eiji Ishida, Imaging, Printing and Document Solution Group Manager, IDC Japan.
The IDC study, Japan Managed Print Services End-User Analysis 2012: Vendor Selection Factors (IDC #JP3273001U) presents the results and analysis gained from IDC's Japan Managed Print Services Market User Survey 2012 conducted in October 2012. The survey targeted people who are involved in any form of decision making for printing environment–related spending in Japan businesses, and covered issues in the printing environment, awareness about MPS, MPS implementation criteria, vendor selection criteria, and MPS deployment and satisfaction levels.
About IDC
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. For more than 49 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting www.idc.com.
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