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We have not sold any of these yet and I am interested in getting feedback from those that have.
Is it reliable?
Do customers' like it?
Are you getting the aftermarket or is internet getting the aftermarket?

Any other thoughts, including why some dealers are avoiding this product would be interesting to me.
Thanks
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sold 4 of these to current customers at full retail and have yet to have a service call on any of them. First one I sold 10 months ago and customer runs about 150 prints per month on it. We are getting the consumables as well at full retail plus free S&H to customer. I would stay away from the 7700 as I have heard the lower end is not as solid, but the 9700 I would reccomend to anyone and it's easy to justify TCO if this is competing against an HP.
I've sold four of the 7700's at close to msrp or above, problem is I only make $30 commission when selling this box at MSRP, go figure!!

We've had a problem and still have a problem with one in the field printing film (mylar) from a third party supplier. Epson states it will do 4mil film, the customer is running 5 mil and each print is off from the first one, meaning they don't line up when they should.

Beleive or not, if you let the fild sit for a day all of the images match in size, it's crazy!

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