I have had two installations, one in a mac enviro and the other in a pc. Both have been a success, however in the mac enviro, I believe the software is solid works, at the start of implementation mono prints were being read by PD as color thus spinning the color meter. The issue was solid works and not PD nor our hardware. How about others any other installs?
We installed PD 5 in a law firm with an MPC6000. It installed well, took some tweaking (as I understand) to work with their software and accounting system as it is ProLaw and does not have tab delimited nor CSV. We just printed the customer list,scanned it in, and converted to an excel file and gave it back to get it into the system. The customer was aware of the quirks of their accounting system and, in the end, the customer is happy with this solution and we are looking forward to placing more!
Ok I got the Java and the print director embedded installed fine. The customer wants to be able to track scans and fax also. According to the jobs list I did not do any scanning though I know I did. I found something the referanced an "Enhanced External Counter SDK" but cannot figure out where to download. Ricoh says it is part of the Java card. In the Administrator tab I see an option for this "Enhanced External Counter" but cannot see where to turn it on as it is greyed out. Ricoh has not been any help as usual.
Got it figured out. In talking with Ricoh tech support they had me downgrade the Java software to work with PD5. When I loaded PCS (PD6) it did not track scan's and I had forgotten to put the newest Java back on the card. Did that this morning and all is well.
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