By West McDonald, Vice President of Business Development & Owner, FocusMPS
As the Office Equipment industry continues to mature, one thing is certain: Progressive dealers are spending a lot of time researching and investing in diversified business practices. For some that means creating or buying a Managed IT Services company. For others it means providing document management and BPO solutions. For fewer yet it means doing all of the above.
Diversifying is a necessity in a maturing industry if you are serious about combatting tightening margins and increased competition. There is no need, however, to increase the complexity of how you bill your customers for your new offerings. Doing so could actually be perilous to your success. Here are the top 3 reasons you should consider unifying how you bill for all of your services, no matter how different they might be: