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I learned something new yesterday and thought I would share it with all. A client called and said they forgot their password to their Web Image Monitor, which they had changed from the default.

I had called several guys at tech services that couldn't help me, but a computer guy I know did.

He told me that there is a backdoor username for Web Image just in case you change the default from Admin to whatever. The backdoor username is "supervisor" with "password" as the password.

I didn't know there was another username for Web Image, but will keep it for future reference.
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Let me inform you of the DISASTER that this can create. The supervisor password should NEVER be accessible for the sales staff or the end-user.

The reason for this is if the supervisor password EVER get accidentally changed, (Believe me, sales and customers say that) You CANNOT fix it. You must replace the MAIN board and / or replace the NVRAM which is a nightmare/ and very costly. Just beware of who knows of this specialty login. That is probably why this login has been held in such secrecy. Or buried deep in the service books.

My service techs set our custom special password for the supervisor login at equipment setup. Then they are informed to NEVER let it out.

Just spreading the knowledge.
Slim463 Smile

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