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We seem to be having a problem - sales rep gets order for connected product and turns over to IT for installation but IT has no idea what customer wants:
print? from how many workstations? which workstations? what driver(s)
scan to folder? what folder names and what pcs to put on?
Does anyone have a form that sales fills out and gives to IT that you would be willing to share. If you do, please email - deanw@affordablebusinesssystems.com - thanks a ton!
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I'm with Vtec on this and our salesmen for the most part dont care how hard my end of the job is as long as they can seal the deal.
We have tried the form and I always have to call and get more info or clarify anyway.
Secondly the salepeople are afraid to bring up anything that sounds like it will bring the cost up. They leave it to me, the sales manager says "just tell'm if it looks like it is going to run too long"

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