CL 3000 connection

Do you know which OS they are using? Is the USB connector on a hub.
If they are using a front panel connector on the computer, ask them to try a rear panel connector as there are known issues with the front panel connectors.

no network, rear panel of the computer, they are using windows XP home.

when I said HUB, i meant USB hub not NW hub. My next step would be to replace the USB cable.
Has the machine been operating on USB prior to this problem?
Are other USB devices working from this comp?
There were a few conectivity issues corrected with firmware upgrades but none with USB.Nevertheless, if the above doesnt help, upgrade the firmware. And while you're out there, hook that baby up to your laptop and check it out that way.
I have a few of these out and at least 1 of them is using the USB.
GL

Thanx, I'll give it a try.

Any resolution on this problem, Art?

Load the print driver to LPT1. Then check the printer config page and see if USB is turned on. Reboot the computer and XP should pick it up.

I have planned a visit to the customer next week. Will email myself this string of messages and brng them with me.

Crossing my fingers, the next step is to have the scan2file working at my house and the churches office.

Art

Also take this with you