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We have a customer on cantract whose unit is needing this $5,147 part. Does anyone have any suggestions for how to handle this without paying Ricoh $5,147 for this part?

Already tried to locate a unit from wholesalers to use as a parts machine but can't find anyone who has one.

"You can get anything you want in life if you just help enough other people get what they want."  Zig Ziglar

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We had a second one in the field. That customer didn't want to part with it. He is a P4P. I asked him what the next piece of equipment he planned to purchase was and he said probably another KIP 8000. I said, "If I can get you that at dealer cost, would you trade the Ricoh in return?" He said he would so I got him one. He buys stuff from ebay so he was never going to buy from us anyway so we lost nothing and now we have a parts machine.

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