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Curious to know if any dealers and/or direct sales branches add a charge for updating the firmware for an MFP in the field. I would think that a customer fee would discourage updates, which are important for security and some functionality purposes.  I'm interested to know if you've encountered this practice or if your dealership does this. Thanks!

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@gap posted:

@Art Post - Follow up question for you please. When the automatic FW update is completed on the Ricoh IM device, do you get a confirmation or notification that the update was made?

Your service department should have access to Ricoh Arms.  This tool lets you remotely see if the machines you have in the field need firmware updates and will usually let you do the updates remotely depending on the model.

There is a new tool on the customer facing side of the Ricoh websites where the customer can search their network for Ricoh devices that need firmware updates.  They can then select which machine they want to update or they can do them all at once.  I tested it on my network and used it to update an 03 series color device and it worked well.  Only downside was that it took a good half hour for the machine to complete the update.  This will be a good tool to help me fix SMB scanning issues remotely.

RICOH Firmware Update Tool

Here is a link to the list of compatible models:  https://www.ricoh.com/support/firmware-update-tool

Here is the link to download and install it: https://support.ricoh.com/bb/pub_e/dr_ut_e/0001309/0001309404/V1300/z92181La.exe

Last edited by fisher

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