MELVILLE, N.Y., Dec. 21, 2016 /PRNewswire/ -- An unwavering commitment to customer service and support is the foundation of a successful business. Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that its Technical Support Center has earned the "Center of Excellence" certification from BenchmarkPortal for the eighth consecutive year.
As one of the most prestigious certifications in the customer service and support industry, this prestigious certification is given to customer service call centers that rank in the top 10 percent of the call centers surveyed. To evaluate a call center, companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, customer satisfaction ratings, cost and quality-related evaluations.
"Earning a Center of Excellence Certification for eight years in a row is a rare feat, and reflects an exceptional dedication to continuous improvement and outstanding customer care," said Bruce Belfiore, CEO of BenchmarkPortal. "After evaluating this contact center for its effectiveness and efficiency in interacting with customers, we proudly certify Canon U.S.A.'s Technical Support Center as a Center of Excellence and commend the Company's commitment to superior customer service."
Canon U.S.A's Technical Support Center provides advanced support services to the Company's vast network of direct and non-direct sales channels, covering a wide range of products and software solutions, including the imageRUNNER ADVANCE, imagePROGRAF, Océ VarioPrint, imagePRESS, PRISMA, imageWARE, Therefore, and uniFLOW product lines.
"Year after year, we are honored that our call center's efforts to provide the highest level of customer support have been recognized by BenchmarkPortal," said Leroy Farrell, Vice President and General Manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. "In addition to offering 100 percent U.S.-based customer service and support for all of the products we distribute, we strive to provide the utmost personalized technical support for all of our customers. As we look toward the New Year, we will continue to exemplify Canon U.S.A.'s commitment to customer service excellence."
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranked third overall in U.S. patents granted in 2015† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
†Based on weekly patent counts issued by United States Patent and Trademark Office.
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SOURCE Canon U.S.A., Inc.