Thanx for this, this is a Lenevo PC, I looked up the boot key and it was F1, so at startup I pressed F1 and guess what came up? Someone also put a passcode on the BIOS setup! This PC was purchased from Staples as a floor model and I'm sure either a staples employee did this or some smart ass customer. Staples claims they do not have the passcode and they would never set a passcode on the BIOS. Go figure.....
The customer is taking the PC back to staples to fight with them, thanx for the effort and the info, sure it wil come in handy.
Lenevo is actually IBM in this scenario:
Try this and let me know what happens. I have used this on occasion and it worked like a charm.
Also can try the following:
Refer to the correct:
Hardward Maintenance Manual
You will need to move the CMOS reset jumper found at the bottom of your motherboard.
1) disconnect the power cable from the back of the system
2) press and hold the power button until you hear the capacitors drain
3) open the access panel and move the CMOS jumper from pins 1+2 to pins 2+3
4) plug in the power cable and boot system
5) when the system beeps, turn the system off
6) move the CMOS jumper from pins 2+3 back to 1+2, then repeat steps 1, 2, 3, and 4
This will clear all settings in the CMOS including any admin and power-on passwords.
This is a desktop system.
You have to follow the various solutions above to reset a BIOS password. I forgot to include this site....bookmark this for future reference it has a lot of great informaiton:
Recover Lost Passwords
Thanx for your help and the same issue less the BIOS password