Can Spiceworks cause MFP (printer) issues?
JDMorecraft Mar 7, 2013 at 8:51 PM | PRINTERS, COPIERS, SCANNERS & FAXES
A few months ago our large Sharp MFP contract ran out, so they sold my boss on all new MFPs and a print management software called PaperCut. From the installation date on, this system has been a nightmare with ghost issues always popping up, causing our users to HATE us. Earlier this week several reps from Sharp and another from PaperCut came to our city and office to look at what is going on. While here they saw we used SpiceWorks, now one of the Sharp reps is stuck on that SpiceWorks scans are causing errors by scanning port 50001 on the printers and disabling the HTTP port for the printer. Before I spend a good deal of time doing a reconfigure on spiceworks, does this sound feasible to anyone else, or is this just Sharp trying to pass the blame onto me.
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8 Replies
Thai Pepper
Keith Hummel Mar 7, 2013 at 10:28 PM
JDMorecraft wrote:
Sharp trying to pass the blame onto me.
Yup. Regardless, if the printers http port really does get disabled when traffic comes across a specific port, then they really need to fix their software.
FYI, we have PaperCut and Kyocera Printers and never have had this problem (just in case PaperCut tries next).
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Thai Pepper
Jono Mar 7, 2013 at 10:30 PM
Never heard of that - I would say passing the buck
You can put an exclude in the Scan Settings for the IP address of the Sharp in Spiceworks.
Settings - Network Scan - Scan Exclude and add the IP
Edited Mar 7, 2013 at 10:57 PM
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Poblano
Smitro Mar 7, 2013 at 10:54 PM
Yes, I had this problem a while ago with my Toshiba Copiers. I thought I posted something here but I can't find it. I just setup spiceworks to not sun on this range of addresses.
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Datil
NetworkNerd Mar 7, 2013 at 10:57 PM
Either exclude the printers from scans as me roomed above, or just schedule the scans for printers to be during off-peak hours so you can still collect toner levels (if you are scanning via SNMP).
This sounds to me more like Sharp's problem, but of course, they would blame something in your environment before saying their software was at fault.
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Ghost Chili
hsc5775 Mar 7, 2013 at 11:30 PM
try create a separate scan range for them and use only snmp-login
http://community.spiceworks.co...ew_Devices#Add_Range
i hope this can help
make sure that there are no overlaps with other ranges
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Poblano
Smitro Mar 8, 2013 at 12:04 AM
I tried running SNMP only, and it did not make any difference. As for scheduling after hours, my problem is it froze network connections to the machine and required a restart to get it running again.
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Datil
NetworkNerd Mar 8, 2013 at 4:51 AM
Does turning NMAP on / off in the Advanced Settings area of the Scan Settings page make any kind of difference?
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Poblano
JDMorecraft Mar 8, 2013 at 6:29 AM
We do have NMAP turned on, but this was turned on only a month ago and it happens before and after the change
I was trying to avoid making a bunch of exclusions in our scan cycle, but I guess I will just blow away our network scan settings and make device group scans, such as Routers, Switcher, computers, servers... ect. while im at it. Thanks for your help and ideas guys.
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