this is the email I received from my customer:

 

I was just informed by others that the Plot Works software that you have included in our deal, does not work with DWG files.  As you know, we typically print from DWG files directly from AutoCad and not the DWF files that the software supports.  I’m told that there is other software needed to allow DWG files to print.

 

 

The Old 480 dwg option was just a file converter, it would leave the old file on the server and the customer would call in with complaints that it was coming up with out of memory errors because it kept all the old files on the server and not delete them, at least that was our experience.

I guess I'm confused as to why the customer is not just printing the dwg files out of AutoCAD with the AutoCAD driver and all the rest of his files with Plotworks.

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