Customer is thinking it can't, has anyone else ran up against this?
No, only Autodesk software can print a dwg.
If they publish it to a PLT, PDF or tif it can print it.
A dwg is not a finished file.
got it, so what are you doing for dwg printing? Customer is coming from a 480W to a W5100en.
If the customer does not AutoCAD we load Truview on there workstation.
It is a free software from Autodesk and will print dwg's through the windows driver.
Do you mean "does not use autocad"?
My customer is using autocad, do you have any suggestions?
Why don't they just print out of AutoCAD?
ok, guess I'm a little bit behind the times with this process. I'll have to call the customer to find out more.
this is the email I received from my customer:
I was just informed by others that the Plot Works software that you have included in our deal, does not work with DWG files. As you know, we typically print from DWG files directly from AutoCad and not the DWF files that the software supports. I’m told that there is other software needed to allow DWG files to print.
It sounds like he is looking for the AutoCAD driver or just the Windows driver to print directly from AutoCAD.
In the old 480W we had the dwg option installed, just an FYI
Do you have any ideas on how to do solve this process?
The Old 480 dwg option was just a file converter, it would leave the old file on the server and the customer would call in with complaints that it was coming up with out of memory errors because it kept all the old files on the server and not delete them, at least that was our experience.
I guess I'm confused as to why the customer is not just printing the dwg files out of AutoCAD with the AutoCAD driver and all the rest of his files with Plotworks.
k, so I guess what you are telling me is that the customer can print the DWG through autocad with the autocad print driver?
Correct, or the Windows driver as well, but most AutoCAD guys want the AutoCAD driver.
We can install the autocad driver right?
Sure, now granted it's been a while sense I've install the Ricoh one but it just installed in the "add a plotter" wizard within AutoCAD. The wizard is found in the plotter manager area within AutoCAD.