I have a client with a fleet of these, and recently service was alerted to an issue when printing color Power Point presentations from Mac computers. Initially, the 20 page files were taking 12 minutes to process and print. We added the additional 512MB RAM to max it out, and it cut the time in half which is still unacceptable to the client. We tried adding the HDD, and that didn't help at all. When printing from a Windows PC, this isn't an issue, and we eliminated their network from the equation by connecting the printer directly to the Mac and seeing the same issue. There is no issue when printing to the Ricoh MFP's.
Has anyone else experienced an issue similar to this, and, if so, how did you resolve the issue? This has been escalated to Ricoh, and they will have a rep onsite this week to assist our technicians, and they are also testing this in their labs with the same files that the client is having issues printing. Any help would be awesome.
Original Post