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I have a client with a fleet of these, and recently service was alerted to an issue when printing color Power Point presentations from Mac computers. Initially, the 20 page files were taking 12 minutes to process and print. We added the additional 512MB RAM to max it out, and it cut the time in half which is still unacceptable to the client. We tried adding the HDD, and that didn't help at all. When printing from a Windows PC, this isn't an issue, and we eliminated their network from the equation by connecting the printer directly to the Mac and seeing the same issue. There is no issue when printing to the Ricoh MFP's.

Has anyone else experienced an issue similar to this, and, if so, how did you resolve the issue? This has been escalated to Ricoh, and they will have a rep onsite this week to assist our technicians, and they are also testing this in their labs with the same files that the client is having issues printing. Any help would be awesome.
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Here are the results of the Ricoh reps testing:

• Printing .pdf file – no hesitation/ normal processing speed
• Printing Word .doc – no hesitation / normal processing speed
• Printing PowerPoint (72mb file customer had supplied earlier) – long time to process and start printing 10-12 min
• Printing PowerPoint (compressed) – little or no hesitation before printing started.

It sounds like it is only an issue with a large Power Point file, and Ricoh claims it is running to spec. These printers are used in areas where it didn't make sense to install a color MFP (low-volume, space restrictions, etc), but there are a few color MFP's on campus as well as a C900 in their CRD, but that is off-campus. The main issue is going to be at other locations that do not have color MFP's to utilize for these files. Aside from compressing the files & switching to Bonjour (I will have them try this), does anyone know of anything else that we should try?
That reminds me of a "slow printing" problem I worked on several years ago.

Customer shows me the page, just a simple form letter, all text, with a single tiny graphic (their logo) in the corner.

Going through my troubleshooting steps, I remove elements from the page (in this case the graphic) and reprint. Page prints very quickly so "aha!" must be that tiny graphic.

I ask the customer to put the graphic back in, she clicks insert image... browse... click file... add and BAM the image comes in and it is a 11x17 (yes, really) sized high res version of their logo that she grabs the corner of and shrinks down to be the size she needs.

The strange thing is, she did all this importing and shrinking and then looked at me like I was an idiot when I told her the graphic was the problem. "How could that tiny little graphic be making it print slow?"

2 minutes in Photoshop and I had a fix for her, a nice little postage-stamp sized image for the times she ISN'T printing banners.

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