Survey uncovers significant costs, lost opportunities in CUs document      management    

DENVER--(BUSINESS WIRE)-- Bluepoint      Solutions today published the results of its annual enterprise content management (ECM) survey revealing that approximately 75 percent of credit unions rely on obsolete document imaging systems, resulting in significant costs, inferior member service and weakened operating efficiency. The survey was conducted in the Spring of 2013 and investigated document imaging systems at nearly 200 credit unions of all sizes.   

“As an industry, credit unions have resisted modernizing their document      imaging systems at the same pace as larger financial institutions that      have made it a point to invest in these critical content management      systems,” said Andrew Tilbury, chief marketing officer of Bluepoint      Solutions. “This has resulted in substantial lost opportunities to improve member service enterprise-wide and reduce the cost of many critical internal operations.” The report indicated that 79 percent of credit unions are running on one or more disparate content management systems and that 69 percent still rely on a mix of paper and electronic storage media.

Only 17 percent of the credit unions surveyed have consolidated their      multiple document management systems into a single electronic system.       “By managing documents across multiple systems, credit unions are      spending more time pushing paper and less time building member      relationships,” continued Tilbury. More than 60 percent of credit unions      reported that they have significant issues with their current document      management processes, including a high occurrence of lost documents,      difficulty in using legacy document management systems, expensive      training costs, considerable time spent locating documents and data      breaches usually caused by an excessive reliance on difficult-to-secure      paper documents.    

“If credit unions hope to stay competitive with their bank counterparts,      they need to begin investing in their enterprise content management      systems to take advantage of the technology advancements of the past      several years,” added Tilbury. “Bluepoint’s experience with developing      content management solutions based on proven best practices has shown us that credit unions are leaving money on the table and, ultimately, their members will pay the price.”    

The report, “The State of Enterprise Content Management in Credit      Unions,” is based on information collected in a credit union survey      conducted by Bluepoint Solutions over a 6-week period in 2013. Bluepoint   has launched an online Enterprise Content Management Resource Center to  assist credit unions with the decision to go paperless and launch a      successful program:  

About Bluepoint Solutions

Bluepoint Solutions provides end-to-end payment processing and content management solutions to community financial institutions. More than 1,400 credit unions and community banks nationwide have deployed its enterprise technology, including the largest corporate credit unions and credit union service organizations in the country. Learn more at    

For Bluepoint SolutionsBevin Wallace, 678-781-7230
or Mike Graul, 678-781-7227    
Source: Bluepoint Solutions

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