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Recently, I stumbled upon a small door in an old decreped building. Thinking nothing of it and passing time before a meeting, I decided I'd see what was in there and call on what I thought was a very small company.

To my surprise, I found a very large telemarketing organizatino. They had over 30 people in adminstration, 20 people who were top executives, and over 300 callers.

I was able to get in with the CFO; she was very interested in business and document workflow and then pointed me towrards the MAILROOM to speak with the Manager. I thought I was being brushed off at this point, but it turned out this was part of their corporate initiave to look at document processing but she had no idea about the technologies or needs for their organization.

After a 15 minute conversation with him, I started to learn about their whole business process. To make a long story short. w/in 30 days of this call we put together and installed a solution for this account that included:

105 connected copier / printer / scanner
35sp conected copier / printer / scanner / fax
35nd color printer
F104l digital fax solution
(2) 45 ppm laser printers.
(3) Software Packages.

This solution replaced an old 55 ppm analog, HP 8500, A toshiba 35 ppm connected, and a brother fax.


I guess the moral of this story is don't forget to knock on every door, you never know what lays behind it.
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There were several.

1) Their Copy Jobs were huge. This organization serves approximatley 20 clients. For each client there is specific training manual that each caller has to learn. These are made into books and are about 50 - 100 pages long. Also they change on a bi weekly schedule.

So binding jobs from different applications (digitally)
Printing 1 stream of information to complete this job with finishing
GBC Punching to bind the job

2) The callers software was a propietary software that ran through a unix server and was being output on an HP printer, We replaced that volume with a 7435nd (GESTETNER)

3) Billable Jobs, Web Smart Monitor, free way to accumulate jobs into a spread sheet in excel which can then be used for bill backs electronically, rather than manually.

4) At the end of each day all the sales that were being processed had to go through their mailroom. They had a humongous Pitney Bowes, Printer, Inserter, Folder called a documatch. It was extremely slow, unreliable and expen$$$$ive! Here I partnered with a mail machine company, installed 2 45 ppm printers and a high end inserter and addressing system.


Communicating, With this many employees, memos that were going out were costing this company a fortune. So the MFP's are all dedicated to scanning

Fax Managment, The organization was losing to many faxes and the confidential faxes were coming througoh on old fax machines that were unreialable. So I had a digital fax reception set up on the 104 and 35sp to streamline the process as well as lan faxing to save human time.
fewww. that is some of the issues that were uncovered.

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