It would be great to hear the feedback from you all regarding how RBS salespeople position themsleves within an account. Do they say they are Ricoh direct? My gut tells me this is vague. looking for some interesting comments.
Original Post
In NJ they position themselves as Direct, plus it's been stated (not by me) but from customer in the field that why would they want to buy from a dealer when they can buy direct from Ricoh.
Here are a few that I have heard in the field:

--(Dealer Name) is one of our customers.

--Lanier (or Savin) products are made with lower quality parts than the Ricoh product that you get from RBS

I think there are probably a few more that just aren't coming to mind right now.
Yup, the dealers are our customers, why would you want to pay a higher price!

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