Another Scan Tool Problem!

Is that really the exact error message? there seems to be an extra \ in there and the extension seems to be ".tifs" which would also be incorrect.

Had the same situation and is ongoing it would be great to find a fix for this

quote:

Originally posted by JasonR:
Is that really the exact error message? there seems to be an extra \ in there and the extension seems to be ".tifs" which would also be incorrect.

I copied it as I saw it and I believe the error message to be correct. Is there a way to send this to send this to ratio for a fix.

don't know how you got that path - that is a UNC path inside of a network path...needs one or the other....

Don't know if this will help...But, the scans are typically saved to the Work folder in program files under RW-240, you'll have to drill down to them. If the customer is scanning to a set, scantool always tries to open the last set you worked with when you open the application. If one of the tif files have been moved it will display a similar error to what it seems you're experiencing. Try creating a set and saving it, then closing scantool and reopening it. If this works that is probably your problem. It seems the biggest problem with this software solution is...you guessed it human error.

I've seen the error, the extra \ and if they are using Tifs which my customer was the extension.

I think jswin is on the right track. I had this happen before, and just did a "search" for the errant file, found it and put it back into the set, and it cleared up the error.