BREWSTER, N.Y. - Advanced Copier Technology Inc., (ACT) is turning 35 years old this summer, and it’s no accident that the business has lasted nearly four decades.
ACT’s president and founder, Sal Altavilla, says the reason for their success is the personal touch they bring to their commercial office equipment sales and service business.
“With other companies, if you call for service you get a recorded message,” Altavilla said. “When someone calls us, you get to speak to a long-standing employee. I am very proud of that. If you need help, or are dissatisfied with something, you get to speak to a person who can make a decision. We guarantee service within four hours, no matter where you are.”
Advanced Copier Technology sells and services commercial office equipment, not just in Putnam, Westchester and Fairfield counties, but all over the country—everything from copiers to printers to scanners.
“If we have a customer whose home office is in Putnam County, but has another office in Des Moines and they need equipment there we negotiate the terms and deliver the machine. I call the dealer in Des Moines, tell them the particulars of the deal and they deliver it and perform all of the service functions. Recently we even installed a color copier in a place called Mineral Wells, Texas.” read the rest here