Can anyone tell me if there is a solution to the following problem, as reported to me from a service tech?
The last (and most important) remaining issue has to do with odd-sized originals being scanned. His requirement is that the originals be set on the 480 to scan, and that the image be the exact same size as the original, not matter what the size of the original. The problem here is that if the original width is somewhere between the sensor distances (eg., 20” width trips the 18” sensor, but not the 22” sensor), then the outer margins are omitted from the scan. Setting a custom width in the ScanTool prior to scanning would work, but the issue there is the need to train and continually train field associates there on the process.
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