4022sp SMB scanning | Print4Pay Hotel

mikefio22 (Guest)

I set up SMB scanning on 3 computers within a network. 1 works fine, but the other 2 don't. When I scan to one of the computers that don't work, the computer turns off and restarts. When it restarts, a fatal error report appears. The scan never reaches it's destination. Why does this happens and how do I fix it? I have attched a screen shot of the error report. All PC's are XP Pro SP2

8/25/062:50 PM

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slim463Elite P4P'er

I have had this happen before with a PC that had McAfee Anti Virus loaded on it. You have to update McAfee to fix the issue. It is a McAfee created problem and they acknowledge it. Go to McAfee and search for (Case No: 758588, Hotfix HF214636). Also,check out this FAQ from Ricoh Corp website I attached. It will explain also.

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McAfee_8_Causes_PC_to_Crash_When_Using_Scan_To_Folder.pdf

mikefio22 (Guest)

Thanks a lot Slim. I am glad to know it wasn't something I did. I'll try this next time I go to that customer

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