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We have experienced this three time in the last 6 weeks.

We will get a call from a customer asking how to access the Paper Roll Option. On each occassion the 240 was not recognized that the Paper Roll Option was installed.

We had had ro go on-site and clear the memory and re-input all of the SP settings.

Has anyone else experienced this yet?

Art
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We had a similar problem. You'll notice if you go into the SP settings that they're still set correctly. Option "4" in our case, which was activation of both rolls and the 8" x 12" feed tray, but the LCD only shows the Bypass Tray option. This can be corrected by going into user tools, and selecting 1 system settings, 3 key op tools, 5 tray problem settings, and changing tray problem settings to "do not use bypass tray". When you reboot the machine you have the options to use roll 1, 2, bypass and whatever else you have the machine configured for. We had this happen about 3 or 4 times on this one machine, the question is why is it happening?

Ricoh's only answer was....... "Response (Diego Lavin) - 05/31/2005 03:32 PM There is a cutter error taking place that causes this to take place. The User Tool is strictly for this issue." I can only guess that the manual cutter, the one you use when loading a roll, wasn't returned to the home position on either side of the drawer.

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