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The customer wants to feed 13x19 'cause a competitive rep has made it a "need to have". Have you seen and measured the images area of the output they want to replicate? 13x19 is usually for X-up postcards printed both sides and cut and 13x19 allows for crop marks for cuts. 12x18 can allow for same with a full bleed 11x17 image area.
Art-

I know on our Xerox Docucolor line (242/252/260) it can image up to 12.7 x 18.9 on a 13x19 sheet.
I don't know if this is the class of machine you are up against, but I tried to pick a lower-end production class model for you to compare to.
Like Chuck mentioned, you can get more N-up and maximize the sheet. Usually comes into play with our graphic arts accounts, or anyone who is selling the pieces they are printing.
You're dead on there. I belong to a church north of Dallas that is growing like crazy and wanted to bring their production in-house. With the price point, room for growth and paper handling they needed, I basically had to tell them to go with Konica-Minolta (who was their current vendor anyway) unless they could wait to see the new Ricoh color lineup that is supposed to blow our socks off in May. Per the usual, I'm sure we will be disappointed w/ the 3rd installment of the "Konica killer".

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