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Tagged With "Day Seventy Four of Sales"

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Re: What's the weirdest place you've sold a copier to?

Art Post ·
Lol, those were two good ones! I can't remember if I've ever had weird sale.
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Re: All Ricoh A4 devices = no stapler

Czech ·
If it helps, Canon A4 staplers are usually around $900 whole sale.
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Re: All Ricoh A4 devices = no stapler

Art Post ·
WOW!
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Re: All Ricoh A4 devices = no stapler

BCarroll ·
$650 on a B&W A4, $615 on a color A4. Ricoh is missing the boat one this one...
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Re: Will outside Sales Rep's go away?

Jason H ·
@Monte I hope/think that even though buyers will research online that they will still want some interaction with a salesperson. If in fact the manufacturers allow the sale of high end MFP's online then the dealers will have to change a lot of how they do business. My hope though is that it does not come down to this. I buy a lot online and my wife grocery shops online and has them delivered to the house, BUT I don't look at most things like groceries. I want to go talk to my insurance agent.
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Re: Print Copy Tool versus Plotworks

jdicarlo ·
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Charge for IT support

Jason H ·
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
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Re: up against the Xerox Phaser 7800 with a SP C831dn

copyme ·
Thanks and congrats on your sale and the others. Also thank you for the link and your advice. The company is a small design firm and I don't think they go all out with the Pantone matching and that calibration tool. I will let you know if I sell it.
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Re: The Death Of The B2B Salesperson [Infographic]

VinceMcHugh ·
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Canon's new 75PPM A4 MFP series

Art Post ·
Ricoh has four black devices and none of them staple. MP 501SPF (52 ppm ) and the MP 601SPF which I believe is 62 ppm)
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Re: Around the Word with Konica Minolta

Art Post ·
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: IKON Delivers RICOH Pro C900 Digital Color Printer for Grover Printing, a Consolidate

GMAN ·
Chuck - my post (above) about "17 C900 units placed" was just a joke. If you count the Press Releases from Ricoh every time a C900 is sold, they would actually have about four or five C900 units in the field. I'll try to get facts.
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Re: Konica Minolta Adds Regional Aftermarket Managers

GMAN ·
UPDATE: I understand that Konica Minolta has filled all of the Aftermarket Manager positions for each of their four (4) Independent Dealer Regions.
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Re: Is selling at cost the future for print hardware?

lep524 ·
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment

bill w ·
Had a demo years ago on a fax machine. Had a big wheel from corporate wanting to do a ride along with a rep for the day. Customer wanted to see quality and asked one of their customers to send a test fax. As all the admin complained about the speed, the corp guy explained that a very detailed fax would take more time because of memory issues. As everyone crowded aroud the fax to innspect, a very vivid porn image was reproduced with striking detail. We made the sale
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Re: Is selling at cost the future for print hardware?

CashGap ·
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
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Re: Questions about Xerox's MPS Offerings to SMB Customers

GIntel ·
Hey Art, I have not heard of the XPS program. But Xerox has alot of flavors of MPS, thats for sure. So far it looks like Xerox has a well developed direct-to-enterprise MPS program through Xerox Global Services (XGS). This has been around for a while, but they recently "announced" it as Enterprise Print Services (EPS). Four components: - Office support - Remote worker/device support - Production and mailroom support - External doc procurement (outsourcing) Its pretty all-encompassing. Thats...
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Re: Scan in One City, Print in Another

good lad ·
The mind boggles! So the customer has the software applications that you reference and you are trying to find them a 'cheap' 'solution'......? Why? They have spent tens of thousands of dollars on those applications..all of which enhance their productivity as a law firm. You have a comprehensive solution to leverage (i.e. make work better!) each of their committed software applications and you think it might be 'expensive'? Come on, you have done more than most competitors simply by the fact...
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Re: Panasonic Canada discontinues A3 Copier Distribution March 2011

Art Post (Guest) ·
Panasonic Takes Aim at Fast-Growing A4 Class MFP Market Company to emphasize growing A4 MFP format in response to customer demands SECAUCUS, NJ (February 4, 2010) — Panasonic System Networks Company of America today announced plans to substantially increase its footprint in the burgeoning market for A4 multi-function products. The A4 market has undergone rapid growth and is emerging as the de facto standard in the marketplace. As a consequence the A3 market has been fading and will no longer...
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Re: Matt Espe named CEO of Ricoh Americas Corp

Art Post (Guest) ·
Not only that if you look back on posts from the P4P Hotel, Ikon was buying back stock 6-8 months prior to the sale, insider trading at it's best!
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Re: Ricoh Ikon Letter

Laxfan25 ·
Old Glory, you are way off-base regarding profitability to Ricoh on an $8,000 sale through the dealer or through their direct channel. When Ricoh sells to the dealer, the dealer is responsible for all ofthe end-marketing expenses related to the brick-and-mortar + sales rep expenses. When Ricoh (or other mfrs) run their own branches, there is a tremendous amount of overhead associated with that operation. Hence, this is one reason why Ricoh's dealer division, while smaller, was the only part...
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Re: Sammy 6545 vs 6345

roymgm ·
The four units we have the job accounting feature working is the Samsung 6545. I know before now the 6345 did not have the capability but not sure if Samsung has added it to the 6345.
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Re: WFISD copier deal breaks down

Art Post (Guest) ·
I've been able to work a few large bids and find it hard to believe that there was a "rogue" sales person. When numbers get this large they need to be checked more than four or five times to make sure you have understood all of the programs. More buyers need to follow the age old rule “If it sounds too good to be true, it probably is"
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Re: School board committee recommends copier contract

Art Post (Guest) ·
"Automated Business had the second-lowest bid, ahead of Ikon’s four-year bid of $1,415,333 and Ricoh’s bid of $1,719,000." As I live and breath, there truly is a "pack of idiots" running Ricoh. Now, I've seen it all
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA

Art Post (Guest) ·
I don't think you're going out on a limb, talk is they want to challenge the likes of Ricoh, Canon, Global and KM for dealers as a sole source line and not a secondary line. Was in Office Max today and saw four new products from Sammy on the low end, what out HP, Brother an Epson!
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Re: When was the last time you did a demo in your demo room?

SalesServiceGuy ·
When you say you take a copier to a customer for a demo... Is it a Conditonal Sale? I will do this but only on the terms of if the MFP works as described you agree to buy/ lease that same unit without any further demos. I have seen too many potential customers do the Vendor merry go round with six copier vendors to get free copiers for several months. I have seen too many RFQs where a customer has to get three quotes and you are unexpected lowest bid. They ask you in for demo but never...
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Re: When was the last time you did a demo in your demo room?

Art Post (Guest) ·
Re: When was the last time you did a demo in your demo room?
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Re: Possibly moving to Ricoh....

Art Post (Guest) ·
Ricoh has tremendous market share Top four and not in this order KonicaMinolta, Ricoh , Xerox and Canon Ricoh puts much more into R & D for MFP's can others add to this?
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
Blunder #2: They ask obvious questions. What they do: They ask lots of questions that could have easily have been answered by searching the Internet. Why they do it: They figure they can wing it, usually because they’re over-confident in their ability to make the sale. What happens: They end up wasting valuable one-on-one time with a busy customer who has other things to do that provide a free education. Your Action Plan: To avoid this blunder, always research the customer thoroughly before...
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
Blunder #7: They avoid closing the deal. What they do: They spend so much effort into building the opportunity that they never quite get to the business of closing it. Why they do it: They’ve invested in the opportunity that they’re afraid that the answer will be “NO”, which will mean that all that effort was a waste of time and that the prospect doesn’t really “like” the sales rep. What happens: The opportunity dies on the vine or goes to the competition. Your Action Plan: To avoid this...
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
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Re: New A4 Color Models from Ricoh?

Jomama ·
Interestingly enough, the firmware is available for all four models.
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Re: First Look New Ricoh MPC2801_3301

txeagle24 ·
FAQ's attached.
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Re: Drum Yields

SalesServiceGuy ·
A short discussion about copier vs printer yields. The document is a bit old but the main points are still valid.
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Re: Quake in Japan

Art Post (Guest) ·
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: How will the earth quake in Japan affect...

Anders And ·
Most of the copiers we sell are assembled in Europe, but the parts come from China, Japan etc. So if the quake is going to have an impact on our sale then it probably won’t happen until (maybe) this summer... MP C toner is produced in Japan and bottled in US (according to the package) That could be an issue if the toner factories are affected
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Re: Canon Suspends Operations at Eight Factories in North Japan

Art Post (Guest) ·
Canon, Nikon suspend operations at certain facilities in Japan Monday, March 14, 2011 | by Rob Galbraith Canon has suspended operations at eight of its facilities in Japan, all in areas affected by last week's earthquake and resulting tsunami, and is reporting 15 injuries at its factory in Utsunomiya. In statements released yesterday and today, the company indicates that damage was most significant at its EF lens production plant in Utsunomiya as well as in Fukushima, where inkjet printers...
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Re: Should you ever sell something for nothing?

Deanw ·
I agree with you. Unfortunately many sales reps don't have the long term approach to realize that they are developing a territory almost like their own business. A sale is not just valued by the commission you make, it is also a seed you are planting. or as my first sales manager always told me, "copiers have babies"
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Re: Sales Manager Advice

Art Post (Guest) ·
Take it from me. I've got a "selling manager" and he's a good sales person and a good manager, however I'm a firm beleiver that you can't do two things at once and excel with both of them. I'm the only tenured rep on my team. I still have many questions after being in the business for 31 years, such as policy, pricing, ordering, and many others and most of my needs and wants are more complex than the "newbies", thus I find myself taking a back seat waiting for information or direction longer...
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Re: Ask Art "Email from MFP Solutions Blog Reader"

CopyFax Jax ·
I love it! Truth be told, if he makes his offices more efficient for everyone, he will attract more agents, buyers, and sellers and will pay for his copiers many times over and over.
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Re: PPDM from Ricoh, Questions

Old Glory ·
I don't know what Ricoh's opinion would be on this (don't really care) but we accumulate licenses and then distribute them strategically. I sold a single license last week for $350 and charged an additional $150 for client PC install and limited training. Since we have no cost, my company counts it all as GP. I quoted a C300 and said we would include a PPDM license for free if they bought two C300's. I am able to provide a value-add at no cost to me. C300 doesn't come with PPDM but it can if...
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Re: JOINT STATEMENT BY SHARP ELECTRONICS CORPORATION AND EDWARD MCLAUGHLIN

Art Post (Guest) ·
I dunno, I can see much room for Sharp anymore. Growth areas are Print Production, very low end and MPS. Right now I don't see them as a player in any of these markets. They don't have wide format, duplicators (not that these have been big sellers lately), scanners. I was just on the sharp web site and what do they have three models of laser printers, maybe four tops! The claim to fame is A4 right now and the slick GUI. The industry is changing once again, thus we could see additional...
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution

Deanw ·
I have been playing with app2me recently and can see some advanatages like when a mobile worker goes office to office they won't have to install drivers to print. If they have app2me installed and we have app2me enabled they will be able to print easily. I'm interested to see if anyone has taken this to market and how it has been recieved. Also at this time we include initial connectivity with the sale of our MFP products. I could see customers also wanted app2me manager installed on all...
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution

JasonR ·
Without limits? If you sold a 171 and the customer had 50 workstations, you would install the print driver (and then the fax driver) on every one of them? My suggestion is to incorporate a reasonable limit to the installs. The customer needs to learn how to install the driver anyway since I doubt you would come back out in six months to install a driver on their new PC. Five workstations per device seems to work well. That's enough to make sure everything is working and train the customer...
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Re: Q. How does your company handle networking charges?

Art Post (Guest) ·
Dealer network install for scan, print, fax upto four workstations included in the sale, sales person is charged back in the deal for it. After the sale, customer can buy block time for network services or be charged $150 per hour. Pretty much is a user goes to win7 and needs new drivers it's 100% billable or they can buy block time.
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Re: Japan Crisis

Art Post (Guest) ·
Fukushima Evacuees to Return to Exclusion Zone to Check Property Story tools print this storyorder a reprintsuggest a storydigg thissave to del.icio.usSept. 16 (Bloomberg) -- About 20,000 families from the exclusion zone around Japan's wrecked Fukushima nuclear plant will be allowed to return to their homes from Sept. 19 to collect belongings and check their properties. They will be permitted to return in their own cars for the first time, said Masato Kino, spokesman at the Emergency...
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Re: Would You Loan this company Money?

Art Post (Guest) ·
Currency in Millions of U.S. Dollars As of: Mar 31 2008 USD Mar 31 2009 USD Mar 31 2010 USD Mar 31 2011 USD 4-Year Trend NET INCOME 16.0 1.9 -21.6 -32.6 Depreciation & Amortization 6.3 6.5 4.7 9.0 DEPRECIATION & AMORTIZATION, TOTAL 6.3 6.5 4.7 9.0 (Gain) Loss from Sale of Asset -0.1 0.2 0.1 4.9 (Gain) Loss on Sale of Investment 0.9 0.1 0.0 -- (Income) Loss on Equity Investments -0.3 -0.2 -0.3 -- Change in Accounts Receivable 12.0 5.6 8.7 -6.1 Change in Inventories 0.3 -16.3 25.8 -4.0...
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Re: Would You Loan this company Money?

Old Glory ·
Matsu****a Part of their financial woes may be due to the fact that their name gets replaced with ****. You need to replace the **** with a four letter word for manure.
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Re: It's Official, RICOH US launch of SP5200 Black A4

fisher ·
Dealer cost is so high on this product I just don't see anybody buying it. Pretty disappointed. I just don't see many people out there in this economy that are going to spend three to four thousand dollars on what amounts to a tabletop sized mfp. Was really looking forward to this product but after seeing the pricing its a total let down. We should have one in our showroom by the end of this week.
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Re: New Ricoh 4410SPF "brainshark" review

fisher ·
What margin??? I think the spread between dealer cost and MSRP is about $400. For me to be comfortable giving the customer the level of support I give them on an MFP after the sale I would need to walk away with at least $350 in my commission check on the deal. That means I would need to charge at least $2,100 for the sale and installation of this product. That's why I don't pay much attention to small machines. Just can't make enough on them. I wind up giving more support after the sale on...
 
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