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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

txeagle24 ·
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)

gwalters2009 ·
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: The End of The Day With Ray!With Leadership We Will get Through This

SalesServiceGuy ·
Ray makes a lot of great points here! I have to break this video down, write notes and make a plan with my team. Sales could be on the downward trend through to at least Sept so it will be a good time for sales training and analyzing/ optimizing internal processes. Ray says "What is the message you are sending to your internal and external customers about how to navigate through this Corona Virus" ... I am not sure myself what that message is or should be? What is an internal customer? For...
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Re: New "E" Size Wide Format Exit Tray for Ricoh Wide Format from Copier Solution Shop

Martin Hofman ·
Currently Copier Solution Shop doesn't have Solutions for Ricoh's Wide-format Color-range. Depending on requirements form the market, we develop whatever is needed, as long as there is a commercial bases for it. The example of this Output Tray, that was initiated by Art Post, shows that the US market is contributing in the development of new products! After developing this specific product for Art, Ricoh Europe also showed interest and they are considering to add it to their European...
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Re: Recognizing Disruption

Art Post ·
ebyers, ty for posting the reply. I've been out of sorts for the past few weeks with some much needed time off. Many dealers don't need to change because they are still making a great profit. Sorry, I meant GREAT profit! Thus change is not in order for them. Salespeople to make that change, it's possible, one great idea with a few bucks behind that idea could change everything. What Ray posted above could be the copier industry, or it could be IT services or maybe software. Print Audit has...
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This Week in the Copier Industry 5 Years Ago, The Third Week in January 2014

Art Post ·
Enjoy the threads from 5 years a go this week! Topic Five Vendors Earn Winter 2014 BLI “Picks” in the A3 Color Category Art Post · 1/23/145:35 PM buyers. Konica Minolta Business Solutions, U .S.A., Inc. Konica Minolta bizhub C 364e Outstanding 31- to 40-ppm A3 Color MFP Konica Minolta bizhub C 454e Outstanding 41- to 50-ppm A3 Color MFP KYOCERA Document Solutions America, Inc. KYOCERA TASKalfa 5551ci (Also sold under the Copystar brand) Outstanding 51- to 60-ppm A3 Color MFP Ricoh Americas...
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How Well Are You Creating Visibility? My Journey To Outbound 2019!

Larry Levine ·
Those close to me, who know the real me, know I have no problem asking for help. Asking for help is not a sign of weakness. It's an opportunity to expand your horizons. I'm simply amazed by the amount of people who simply fail to ask for help. I've made it my mission to educate, engage and excite all those inside the sales world. Sales leaders and their sales teams must stand up, unite and transform how they go to market in a world full of sales mediocrity (I'm being nice). I believe every...
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This Week in the Copier/Office Equipment Industry 5 Years Ago (1st Week of February 2014)

Art Post ·
Were you in the industry five years ago? If not some of these threads will shed some insight on what was the top threads 5 years ago this week. If you've been in this industry longer than five years, then many of these threads may bring back some memories. In any case enjoy these threads from 5 years ago this week! EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses Art Post · 2/6/149:20 PM EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses...
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5 Reasons Why Those in the Copier Industry Should Be a Print4Pay Hotel Member

Art Post ·
We've all heard the expression, it's not what you know it's about who know. The larger your network, the more access you have to opportunities. Almost twenty years ago I created the first and still the only web based forums for copier industry professionals (not a tech forum). Over the years I've been able to lean on others in the industry to get information that I need to close orders through the Print4Pay Hotel forum members. Sometimes it's competitive info, pricing, what's good, what's...
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This Week in the Copier Industry 5 Years Ago, The First Week in December 2013

Art Post ·
Okay, we're back to doing three of these a wee. Where we look back on the threads from, 5, 10 & 15 years ago Enjoy these threads from 5 years ago this week! Canon U.S.A. Unveils Océ VarioPrint 6000+ Series of High-Speed, High-Volume Digital Production Printers Art Post · 12/5/139:45 PM deliver critical savings to print providers. This black-and-white printer is ideal for burgeoning industries -- such as on-demand, digital book printing -- due to its registration accuracy, outstanding...
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What Does It Mean To Sell From The Heart?

Larry Levine ·
Selling From the Heart goes against everything that standard sales training teaches you. The world has changed and yet, how we sell seems to be stuck in past decades. No longer are the old-school or hard-nosed tactics working, it’s time for a change. So how do you sell in this current environment? From the heart!!! You put the needs of your clients first. You place them up on a silver business platter. You intently listen to their every word, what they need and how you can best fill it. You...
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Sales Professionals: Develop The Courage To Ask YOUR Clients For Feedback!

Larry Levine ·
The consummate sales professional, runs their own business. They do their best to appease their clients, satisfy their needs and keep them loyal to their brand. How can you be sure your efforts bring about the desired results? If you fail to continually find out what your clients actually think about you and your service, you'll never be able to give them the best customer experience they deserve. It's their opinions about the experience they have with you that is helpful information to use...
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3 Confidence Building Tips To Become The Best Sales Version Of You!

Larry Levine ·
Sales is hard . It’s not for the weak at heart. It requires the right mindset to really be successful. One massively overlooked factor to becoming a great sales professional is the confidence you have in yourself. If you fail to build sales confidence, you’ll consistently struggle to effectively sell. By 'confidence' per say, I'm not referring to fake it until you make it. I'm talking a deep, down inside of you confidence to become the best version of YOU. CONFIDENCE IS CRITICAL Did you know...
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3 Core Attributes Of A Selling From The Heart Professional

Larry Levine ·
Getting to the heart of the matter, if sales people are unable to uncover a personal or emotional need for the prospect to make a change, then they might consider breaking off the meeting, thanking them for their time and move on to the next prospect. Yes, I know it may be harsh BUT all too often many sales people will continue down the journey without finding what motivates the prospect to buy, and then they wonder why they can't close the sale. No question about it, emotions play a part in...
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Copier Quoting Tool Could Add Weeks of Selling Days Every Year

Art Post ·
Usually I take Friday nights (yah I know it's Monday) off from writing a blog. My Friday's are usually spent relaxing with access to my iPhone or PC, and watching Gold Rush and ZNation. I had a call from my buddy Jesse with Pahoda Imaging while on my way back to the office from an appointment. Jesse is the smartest dude when it comes to marketing copiers on line. He's got his stuff down! Jesse sends me this link to check out one of his copier sites that he's just built. He told me that it...
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Attention Sales Leaders... Are Your Sales Reps Invested?

Larry Levine ·
The single biggest piece of investment advice: Invest in Yourself! Let's face it, it’s almost impossible to increase your income without first becoming a better sales professional. In order to obtain better investment results, one must first become a better investor. This means some of your investment must be diversified. How many on your sales team invest in themselves? YOUR sales team is the most important thing you can place your time and money on. Are you teaching them to invest? THEIR...
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The 3 V's A Sales Professional Takes To Heart To Help Them Crush Sales!

Larry Levine ·
Chew on this one for a moment... How much value are you creating for your clients and prospects to help grow your sales? All too often, I hear sales reps, sales management and those in executive management sing praise to the importance of creating value for their customers and prospects. Inside a sea of sales sameness, VALUE; irrefutably becomes the single biggest aspect within the sales process. However, in order build value, how many know the true meaning of value? Why is this so...
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This Week in the Copier Industry 10 Years Ago, The Second Week in August 2008

Art Post ·
There's an interesting thread below titled A4 Device Poll. It's a short thread and I disable the poll site years ago. However, from reading the thread it was about ten years ago that A4 devices were starting to talk hold. What I can't believe is that the major A3 manufacturers have continued to lower prices on the A3 boxes and move very slowly with offering full functionality for A4 devices. It's been ten years! Enjoy the threads from ten years ago this week. Topic Weekend Copier Notes from...
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This Week in the Copier Industry 15 Years Ago, The Second Week in September 2003

Art Post ·
Haha! Something pretty funny in with one of the links below. "Moving closer to the paperless office". This was fifteen years ago. Do you remember the Ricoh C1224? Was a color MFP that had a speed of 12 pages per minute in color and 24 pages per minute in black. Needless to say that Ricoh never informed sales that the copier would go into auto calibrate during a print or copy run for up to minutes! Relive that experience with the threads below Enjoy the threads from 15 years ago this week.
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This Week in the Copier Industry 5 Years Ago, The Second Week in September 2013

Art Post ·
Here they are. Our top threads from five years ago in the Print4Pay Hotel RICOH UNVEILS NEW AWARD-WINNING SOLUTIONS AT PRINT 13, PROVIDING SUPERIOR CONTROL FOR PERSONALIZED DOCUMENTS Art Post · 9/9/138:07 PM shops today and allows operators to easily implement logic-based ticketing, and choose media and finishing options that apply to statements of variable lengths - achieving identical output across Ricoh , Xerox and Kodak devices, saving time and increasing asset utilization in the...
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Behind Every Great Sales Professional You'll Find A Coach... Who's Your Coach?

Larry Levine ·
Kobe Bryant and Michael Jordan had Phil Jackson. Tom Brady has Bill Belichick. What's the common denominator? Coaching benefits professional athletes, so why don't more in sales leadership, sales management and in sales have coaches? Tom Brady, the New England Patriots quarterback credits much of his passing success to Tom Martinez his former quarterback coach. He worked with Brady to refine his release and improve his throwing technique. Atul Gawande a surgeon and writer for the New Yorker...
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3 Things Sales Reps Need To Ditch To Smash Their Sales In 2019

Larry Levine ·
New Year... New exercise plan, new diet, and new sales plans. The New Year is also a time to break bad habits. Habits, they're behaviors that impact the decisions we make about how to spend our time, our sales activities and resources. Think of sales habits in the same way. You accumulate experiences and knowledge over time which influences your outlook as well as your ability to effectively manage what you do on a daily basis. From the most tenured sales reps to the sales newbies,...
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Another Sales Tragedy Caused By Leaky Bucket Syndrome

Larry Levine ·
What's your focus on keeping and growing your existing clients? A smart sales team doesn't chase new clients at the expense of keeping and growing existing clients. 80% of future revenue will come from just 20% of your existing clients– Gartner Group It’s 50% easier to sell to existing clients than to new clients– Marketing Metrics Repeat clients spend 33% more compared to new clients– CMO.com What do you think is required to move your client relationships from good to great? GOOD TO GREAT...
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Sales Professionals Chase Excellence, Not Shiny Objects

Larry Levine ·
Look into my eyes, you're getting sleepy, you're getting real sleepy, your eyelids are getting droopy, are you hypnotized yet by all the social noise? I encourage all of you, please take off the dark sun glasses and stop chasing shiny "social" objects! In Hey Sales Leaders... 3 Reasons Why Your Sales Teams "Social" ROI Sucks! I shared my opinion that social has always been a part of sales. It is about building relationships and changing the way people think as now we have more tools to build...
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Putting a Strategic Vision into Action with Hoshin Kanri

Art Post ·
8:30 a.m. in Germany is 2:30 a.m. in my native east coast U.S. time zone. I was jet lagged from the previous day’s flight. It was already hot, and there was no air conditioning in the conference room of the hotel in Bad Wörishofen. Coffee. Europe has the best coffee. My discomfort alleviated, I still did not expect that this day in July of 2016 would have such a profound impact on DocuWare and the way we operate. This was the first day of a workshop that introduced our senior management team...
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This Week in the Copier Industry 10 Years Ago, The Second Week in November 2008

Art Post ·
There's a pretty cool thread below that I wrote ten years ago. The thread was about what Japanese copier companies were manufacturing in WWII. Take a peek it may surprise you. Japanese Copier Companies & WWII Enjoy the threads from ten years ago this week! Weekend Copier Notes from 11/0/08 Neal · 11/10/087:21 AM Ricoh units, Canon ran full color, full page ads in major newspapers around the U .S. last week. The ads try to push customers to contact their local Canon factory direct branch...
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This Week in the Copier Industry 15 Years Ago, The Second Week in November 2003

Art Post ·
So it was fifteen years ago that Ricoh launched the first GBC puncher. I remember it well, chads were evenly distributed through out the entire device! One of my accounts had to vacuum their GBC puncher once a week. Enjoy the threads from 15 years ago this week! Toshiba America Business Solutions Introduces the Flagship Model in its Workgroup Color Printer Line Boston Mike · 11/10/036:05 PM in TABS color printer product line. Boasting a powerful 600 MHz processor and 256 MB of standard RAM...
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Are You Building Relationships Or Burning Bridges?

Larry Levine ·
You can be credible, reliable and loving but if it’s painfully obvious you only have your own interests at heart people will see through your charade. They will call you out for what you are, an empty suit. Whatever the position you have in sales, you’re the face of the company. You're the living testament of the corporate brand and its values. This places you in a unique position whether you believe or not. I encourage everyone in sales to think about the following... all of you have blind...
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This Week in the Copier in Industry, Third Week of November 2003

Art Post ·
My sales month ended today, thus allowing time for our beloved bean counters the chance to close the month on the calendar end of month. don't mind and I'm kind of use to it. I figure that closing the month early gives me two end of the month chances to close some orders. Of course one is our actual close and the other is calendar end of month. December this year is a little frightening since Christmas falls on a Tuesday. Which means most will not be working on the 24th. Thus December only...
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This Week in the Copier in Industry, The Last Week of November 2003

Art Post ·
Looking back there was one incredible thread from 15 years ago and that had to do with a new member that refused give information that we required in order to approve them for membership. Those days were the early days from when we transitioned from an MSN community to a real web site. Back then all we had was the forums. Graham & Ted were also key players in getting the forums launched back then. Enjoy the threads from 15 years ago this week and make sure you check out that thread!
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This Week in the Copier Industry 10 Years Ago, The Last Week in December 2008

Art Post ·
WooHoo, I'm on vacation this week, well at least from my day job! Enjoy the threads from ten years ago this week! Weekend Copier Notes from 12/28/08 Neal · 12/29/087:08 AM , president of Xerox Office Group (XOG), Xerox products now account for only 55% of the MFPs that Global locations are selling . (now that Xerox is experiencing slower sales in the U .S., will it continue to allow other brands to be sold in its Global subsidiary?) In an article in The Wall Street Journal, Bill Jordan,...
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This Week in the Copier Industry 5 Years Ago (Second Week of February 2015)

Art Post ·
It's Friday night and late. Tuesday evening I traveled to Atlantic City for our annual showing of wide format copiers and white boards. Our event started Wednesday in the AM and lasted until 1PM today. I'm getting too old to put in 10 hour days on the show floor (lol). I love doing them because of the interaction with potential clients and you never know who you're going to meet. We brought the BIG 65 inch white board and it was the sizzle that we needed to catch all of those prospects. All...
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The Consequences of Delivering Out-Side Market Realities Come With Awareness

Ray Stasiezcko ·
It seems as more of the same is the mindset for many in the Imaging Channel. Over the last year, as print volumes continue declining, as dealers continue over-specking and over-selling, nothing seems to wake up the channel to the threat of consistently delivering out-side market realities. However, soon the end-users un-awareness will end. "The channel's threat is a new competitor who takes advantage of where the customers are going while the legacy way attempts to keep customers where they...
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Attention Sales Leaders... Authenticity Matters In A Crisis Fueled Sales World

Larry Levine ·
We've all used the term the "B.S. Meter". I'm here to give you a new meter to judge your sales team by, the "Authenticity Meter". Authenticity is one of the biggest challenges within the sales world. It's a profession riddled with unscrupulous, fake and disingenuous sales reps and managers; that quite frankly many buyers despise them as well as some on their team. Authenticity separates sales reps from sales professionals. Authenticity separates sales managers from sales leaders. What is...
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Epson establishes Epson X Investment to accelerate innovation

Art Post ·
April 2020 Epson establishes Epson X Investment to accelerate innovation SYDNEY, 8 April 2020 – Epson has established Epson X Investment Corporation (EXI), a new corporate venture capital (CVC) 1 subsidiary. The aim of the subsidiary is to accelerate collaboration and open innovation, grow existing businesses, and create new ones. A multi-million dollar fund will be set up for venture investment. One of the basic policies of Epson's Phase 2 Mid-Range Business Plan is to accelerate growth by...
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COVID19 "Remote Working" Day Twenty-One of Sales

Art Post ·
Another day, another dollar. Actually a great reminder that we can make what ever we want when we want. I may need to bag that for the better days that lie ahead. Our brilliant Governor just extended the "stay at home" order until May 20th! That's what I heard on the news today. I need to double check that, and if it's true I'm thinking that he'll be bumping heads with our President in the near future. Says he'll re-evaluate the states progress at that time. We need to open the state back up...
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Attention Sales World... What Would Happen If You Saw Your Significant Other Every 90 Days?

Larry Levine ·
If you want a relationship, crave a relationship and it means something to you then you must be direct and intentional about it. If it looks like a relationship, acts like a relationship, smells like a relationship… it isn’t always a relationship. For all those in sales, management and leadership roles, think about what I just said. A healthy relationship is when two people develop a connection based on: Mutual respect Trust Honesty Support Fairness Love Good communication Relationships are...
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This Week in the Copier Industry 15 Years Ago for the Last Week in April of 2005

Art Post ·
15 years, what were the hot topics in the copier industry? Better times for sure, take a peek at what was cool, what stunk. Take a trip back in time to remember some of the good ole days. You'll be glad you did! Most popular threads from 15 years ago this week!\ Konica Minolta Introduces the bizhub(TM) C450 Color Printer/Copier/Scanner Mike Sasso · 4/26/058:25 AM Konica Minolta Introduces the bizhub(TM) C 450 Color Printer / Copier /Scanner Featuring the New bizhub OP Open Platform, the...
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This Week in the Copier Industry 10 Years Ago (Third Week of February 2010)

Art Post ·
Still chatting about today. It was an awesome day for me. For something that I didn't think I would perform well in, let's just say I nailed it. Yes, there's still plenty of fight in this old dog when it comes to selling! Enjoy these threads from Ten Years Ago This Week! Océ and Konica Minolta revise production print alliance Guest · 2/17/1010:21 PM marketing manager for production printing at Konica Minolta Australia, told ProPrint the two companies will continue to sell OEM products under...
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Copier Solution Shop Launches New Web Site for Dealers

Art Post ·
It was about three weeks ago when I saw the preview of the changes that Copier Solution Shop made to their web site. If you're not familiar with Copier Solution Shop then it's time you should be. My friends over at the shop manufacturer third party accessories for copiers and wide format printers. The recent update now includes a dealer log in for their e-commerce site. Once logged in dealers can view the dealer pricing for their products and make those purchases. End users can only see and...
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COVID19 "Remote Working" Day Thirty-Nine of Sales

Art Post ·
For some reason sleeping last night didn't go that well. I worked late and by the time I finished last nights blog my mind was running at full speed as I tried to get to to sleep. Too many deals in my head! Last night my wife mentioned that she wanted to go see our granddaughter today. Am I bad guy? All I thought about was how much I wanted to get done today. I had a 1PM appointment that I moved to 3PM with a net new suspect late yesterday. i made the time because it's what we do. This...
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COVID19 "Remote Working" Day Five of Sales

Art Post ·
I'm not sure where to start...., the fact that the tri-state area is closed except for essential businesses, New Jersey is now in the top three of Corona Virus infections, the 8PM-5AM curfew in effect in NJ, the State of New Jersey releasing 1,000 prisoners from jail because they may have been exposed to the virus. I guess my message to everyone is that every day that passes we're getting closer to the day that all of this will be over. The fact that I'm continuing to work and prospect (not...
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This Week in the Copier Industry Ten Years Ago (First Week of April 2010)

Art Post ·
Hot Dog! Yes, I'm going to mention those savory dogs in a bun. Ten years ago we had a discussion on the forums where to get the best hot dogs in New Jersey which evolved into the best dogs in the US. Have you been to one of these joints? Care to add your own? Enjoy these delicious threads from ten years ago this week! Sir Speedy of Los Alamitos Selects Konica Minolta's bizhub PRO Digital Presses to Dri Guest · 4/7/1011:03 PM , Konica Minolta Business Solutions U.S.A. Inc. "Counting on Konica...
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I have been Laid Off. What's Next?

VinceMcHugh ·
I have been laid off. What’s Next? March 30, 2020 It has been a long time since I have uttered those words “ I have been laid off” , But here we are. I have to say that my previous employer has been pretty cool to maintain my Health care indefinitely. But, Having said that, I have been laid off. What does that mean. In fundamental terms it means I am unemployed. So what does that mean to YOU? It depends upon who YOU are, and YOUR comfort with risk. I mean after all I am 59 years old. And...
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COVID19 "Remote Working" Day Four of Sales

Art Post ·
My morning started off the same as the last three mornings. "Got out of bed, dragged a comb across my head, made my way downstairs and drank a cup (coffee)." That lyric is from the "A Day in the Life" by the Beatles and a song that was featured in 1967 from Sgt Pepper's Lonely Hearts Club Band. I thought that would be an appropriate lyric to start our blog with because I'm thinking there are many more mornings to come that will be identical to the last four. I heard from a good source today...
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Simple Managed Print Service Quoting Tool

Art Post ·
I'll be the first one to admit that I'm no expert when it comes to Managed Print Services. Over time I've struggled with trying to sell it because I did not have a tool that would make it a simple process. The wait is over, that simple process is now a reality with Simple MPS Program from Harry Dearing and H4software.net We have a webinar scheduled for for April 9th at 1PM EDT, you can go here to register and get log in details Simple MPS Webinar . Here's some additional information that...
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COVID19 "Remote Working" Day Thirty-One of Sales

Art Post ·
Every now and then we have one of those days. When I'm waiting for a deal to develop I'll calling it "waiting for the ball to travel". Let the ball get deeper before you hit that homer. Today was one of those days that I waited for the ball to travel. What I mean by that is that I took a much needed mental day from prospecting. Today was a perfect day for that since I had four meetings on tap. One was our weekly sales TEAMS meeting and the other three were with prospects. In addition I had...
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COVID19 "Remote Working" Day Thirty-Two of Sales

Art Post ·
Yay! Our Governor is opening State and County Parks on May 2nd....with conditions with social distancing. Getting to hate that "social" crap. Many people are furious in New Jersey about the handling of the shut down along with not having the ability to get outside. After pressure the Gov caved to the pressure. However, here's what I think, we'll have such an influx to the parks and beaches from knuckle heads (govs favorite word) and out of state peeps that he will close the parks on Monday.
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COVID19 "Remote Working" Day Thirty-Five of Sales

Art Post ·
During the month of April we posted 66 blog and videos. Special thanx to Ray and Larry for their contributions. In my twenty years of hosting this site I've never seen this much inaction from the copier manufacturers. Just today I heard from an unnamed source (frak I always wanted to write that), that XBS former Global has axed up to 50% of their Market Place Presidents. A few days ago there was a another thread about lay-offs from Kyocera. Really? Does it really need to be this way? When...
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Color Label Press University "Glossary of Terms" Part Sixteen, Course One

Art Post ·
Over the last few years I've blogged about the importance for dealers to diversify to other avenues of print. Especially if they want to stay in the "break and fix" model for servicing and selling devices that print. One of those opportunities is color label printing. The list of the types of color labels is enormous. Bumper stickers, political stickers, custom groceries, branding, safety, food labels, CBD, beer & wine, cannabis, the list goes on and on. Post COVID19 recovery will...
 
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