Tagged With "device billing"
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Re: 2232/2238 Meters
The system is setup to do two different things... You can have it count by developments or by copies... If it counts by developments then a color copy is 3 color and 1 black and a black is 1 black. It should not do a process black unless you specify it to do so. On the other option a color is one click and a black is one click. This is a function that your setup or service department needs to specify at the time of setup. It depends on wheather or not you bill by developments or by click.
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Re: 1060 and Twain driver
If I'd have thought about it more, I would have said the same thing. I had a customer that had the internal Firewalls turned on in XP, and nothing would work. I could have enabled the ports as Bill indicated or disabled the personal firewall. They chose the later and everything now works fine. Let us know what you find out incase it is something different. Who knows, one of us may run across this in the future.
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Re: Notice to All Copier Employees
Subject: Redistribution Experiment Today on my way to lunch I passed a homeless guy with a sign that read "Vote Obama, I need the money." I laughed. Once in the restaurant my server had on a "Obama 08" tie, and again I laughed as he had given away his political preference -- just imagine the coincidence. When the bill came I decided not to tip the server and explained to him that I was exploring the Obama redistribution of wealth concept. He stood there in disbelief while I told him that I...
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Re: Notice to All Copier Employees
Thanks for the laugh Art. Your last statement is priceless....
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Re: Color printer 12 x 18 thru paper deck
Any idea if Lexmark has any? We currently do Lanier, HP & Lexmark but not Oki, although we have a few in the field. What Oki would fit the bill?
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Re: Pitney Bowes model 253.pdf
Please us your scanned old brochures, special thanx to Bill for these!!!
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Re: Network Charges?
i agree, if the customer makes changes that require you to go out and reconfigure or re-install then they should expect to be charged for the service. We offer blocks of time at reduced rates if a customer needs it, but when it comes to single calls to reset, then we bill by the hour plus the trip charge.
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Re: inside sales rep
We have a majority of our reps designated as inside sales. You do have more flexibility in hiring and the pool of people is larger.
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Re: Pay Plan
Here's the current problem: Profits are dropping on the front end and as the pay goes so do the good reps that produce large profits per person. To keep the reps at the dealership, make the program a long term program. The idea behind commissions on the cpp is to chase the clicks. I have heard many people say they sold a MFP to replace a printer and copier. I just don't see those Hp's leaving the customers site. Sure, a few are out but not a great many. Also, have you ever seen a copier rep...
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Re: Pay Plan
It sounds like commission on the service contracts is a good idea if you can make it happen. Thanks for the help.
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Re: Scan to email
Could it be that someone else manages their e-mail service. They may have a filter that will excludes certain e-mails (i.e. no subject, ect.) . This could also be the case with an internal e-mail. If you can send outside the company it should work. I think IT should be able to provide the rest.
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Re: Pay Plan
The short story on commissions on the cpp program: 1)It works and it does not over price the service plan 2)The reps stay longer because they have an investment in their territory 3)You have to have "ownership" that want longer term growth 4)There is not a valid reason to not pay the reps to maintain and increase the "clicks"
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Re: HP 815 MFP
Bill: First question that comes to mind if the cost per square foot for ink, the copy print speed "d" size, the scan & print speed "d size. Of course any other tips you may have for us when we are in the field. Thanx Art Post
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Re: HP 815 MFP
Thanks Bill for the offer. Art Post's request is just fine. The problem with HP's specs, at times, is that the real world doesn't match the specs. That's why I asked the question the way that I did. Real costs...Real times for printing and copying CAD drawings of D size. Another help would be advantages of 240W Scanning / Editing workflow compared to HP 815MFP. Right now I'm trying to sell a 240W and an Encad T-200 to match a customer's workflow. That is, mostly B/W with very little color...
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Re: GE Return instructions
If you are still needing the return instructions for future use, I still have a link with GE. Not for new sales, but for getting my customers away from one of the most back-stabbing vendors I have ever seen. I have one customer who had about 130k with GE. When renewal time came in January, the customer opted to return the equipment, and have us put them with CIT. We returned the equipment to Wolff Enterprises via Bekins Van Lines. First off, Wolff signs for the equipment, but does not...
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Re: Toshiba Estudio 230 & Estudio 280
You can get those machines at through a wholesaler. I usually win deals against the "dealer" wholesale buyer. I say I can get the machine as well as anyone else. But who is going to fix it. Then bring in a copy of the Locator and show them that anyone can buy the machine they are looking for. Show the Value of going with you rather than the price of going with them. If they are buying only on price you probably don't want them as a customer anyway because the will question every bill and be...
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Re: Ricoh & Oracle
Art, We are in the same boat....... guess we just get to grab our ankles...... I think we should hold back payment for the equipment for three to four months and tell them that we bought new software and can't cut a check...... I wonder how they would feel about that? This is getting to be a very serious issue that no one seems to be accountable for.... I wrote nearly 50,000 in equipment last month and couldnt bill any of it. Guess my house payment gets to be late.... This is BS. Just my two...
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Re: RICOH CORPORATION ENTERS AGREEMENT WITH D&H
Who wants to buy Ricoh printers. Is anyone selling the printers? Can you make any real profit?
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Re: Final Poll Result for HP System
HP has sold enough units (4345 mfp) to move them into forth place in segment 4 sales behind Xerox, Canon and Ricoh.
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Re: HP reported financial results for its fourth fiscal quarter,
That enterprise multifunction printer shipments up 83% is a large number. The main portion of that has been the 4345mfp.
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Re: Pricing New 2016
Art: If you got the pricing can you send it to me at bills@cannon4.com Thanks,
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Re: Pricing New 2016
Bill, when did cannon 4 become a ricoh dealer? seems to me you were just hp and panasonic when i was in Indy.
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Re: Pricing New 2016
I am at the Savin dealer competing against Bill. Thanks for holding the line! Cannon4 is HP and Panasonic, not any RFG.
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Re: Pricing New 2016
Bill S's rights have beeen suspended as of today. Bill S did work for an rfg dealer at one time, I guess he switched jobs and did not bother to tell us. Art New boards and new web site to launch in a few weeks!
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Re: Meter Readings
We put a link on our website for customers to email the meter in. I plan to put instructions into their monthly statement for the next several months to get them used to the idea. As it is now, our meter person makes about 1000 phone calls each month, mostly on follow-ups or customers that aren't in, or can't talk at that time. Hopefully this will save some $ on the phone bill.
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Re: Win $1,000 !!! P4P "Sell The Solution" Contest!!!
We've secured our panel of Judges: Bill Diminno of Innovative Performance Group Eric Hansen from Paradigm Imaging Scott Cullen from Office Solutions Magazine Good Luck to all!
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Re: Super Bowl Poll
Colts win. Our defense will get more touchdowns from Grossman than our offense from Payon.
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Re: RBS and DMAP/RMAP
In my private life I tend to not agree with conspiracy theories and with all due respect to Art (and there is a tremendous amount due) I don't adhere to this one either. We all know that those in the ivory tower at Ricoh (and ALL other manufacturers for that matter) want to maximize distributiuon. Those of us in the dealer community disagree with the definition of maximize and feel they have gone beyond but that is still the nuts and bolts of the situation. At the street level, there are...
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Re: Can HP Protect Its Printer Kingdom?
Wait and see what the new product line up does. HP has most all of direct sales force selling MFP"S. They have a cpp plan direct from hp and if they need to they can buy IKON and kick out Canon and Ricoh. They will get their 10%. I am surprised that you would put a quote from Xerox (a has been now ain't company)in your statement.
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Re: Can HP Protect Its Printer Kingdom?
Bill, you could you tell us how the cpp plan works? Thanx Art
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Re: Looking for a Major Account Rep in Dallas
We are up 50% and pay on service contracts for the time in the field. Send me a note or post a message if you are interested in coming on board a great company est in 1973.
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Re: Out of Territory
I have experience doing this because I am our purchasing manager. (I have six ship-outs pending at the moment -- oh, the gray hair LOL. Just kidding on that gray hair thing.) First thing: if you want to have Ricoh ship directly to the installing dealer, you have to use DMAP and your client has to be registered for a DMAP level through the Oracle system. But, that leads to.... The problem: You are right to be concerned that they won't qualify for the DMAP1 commitment level, because if you...
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Re: Will H.P. Uber the Imaging Channel
This is a great article! One point that I disagree on is that HP will be entering the SMB market with this acquisition. What's the point? Dealers own the SMB market, and most dealers will sell whatever their customers already have. Where HP has the advantage is going into their national and global accounts where they dominate with MPS contracts on A4 devices. Finally, they can go back to the banks/governments/etc and kick out the Canon/Ricoh/Xerox A3 devices that are in there. And because HP...
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Re: Lexmark Introduces New Generation of A4 Color and Large Workgroup Monochrome Printers and MFPs
I don't see what the BIG deal is with these new devices
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Re: Konica Minolta Flat Rate Program
There are many snags with the unlimited click program. Clients need to read the fine print of the sales agreement and the KMBS lease. The devil is in the details. BTW, anyone who is a premium/vip member, please fee free to shoot me an email and I will share my marbles with you.
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Re: Lawsuit fines Toshiba and other tech companies for price-fixing conspiracy
from the same company that brought us the submarine technology scandal back in 1987 http://articles.chicagotribune...ne-senate-trade-bill
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Re: CPC rates vs Machine Cost with Customers
We put a very small monthly minimum on our service contracts. Typically $15 worth of B/W and $15 worth of color. You'd be amazed how hung up some customers get on the minimum. Trying to explain that the minimum is only in play if they barely used their machine is like banging your head against a wall. On the flip side some customers get so hung up on overages that they'd feel happier if you overcharged them and gave them a fixed monthly bill. Just so they never see an OVERAGE on the bill.
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Re: CPC rates vs Machine Cost with Customers
The only way a set monthly rate can work is if the the amount of toner given is controlled . So no meter readings no bill that goes up and down if client says they do between 2 and 3 thousand pages a month at 5 percent coverage . You can give them the devise and toner need per year to cover the estimated clicks but if they use all the toner in 6 months then what . I like the idea and this puts page coverage back in costumers hands and possibly buying toner comes back into the picture and...
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Re: Color Label Press University "Glossary of Terms" Part Six, Course One
This is an automated response. Your email...
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Re: MFP Connectivity
Another take on this: Dealers and manufacturers need to make MFP connectivity as easy and pain free as possible. We are seeing a very steady decline in clicks. Instead of viewing a customer call for minor IT support as an inconvenience or as an opportunity to bill them an IT charge view it as a necessity to keep the clicks flowing. We want them making clicks......don't we??!!!! Do we want them to get discouraged from having connected MFPs??? Why is it that I can use a free app on my phone...
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Re: Providence Capital Funding - Beware
Just another reason I don't do business with lease companies. Some maybe quite good (I hear good things about Great America), but I want to control what happens at the end.... Find a local bank, explain what you do, assign them the lease. You bill the customer and bank debits the payment from your account. E-automate makes it really easy... Have about $1.5MM on the books (including MPS contracts) and hope to hit $2MM by end of year. Never loose a customer because of the lease - rarely loose...
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Re: Ricoh Rcloud Services
For the ECM Service we would engage the customer and then hand it over to Ricoh for them to bill and maintain. The BDR service is provided by Ricoh but they bill us and we bill the customer monthly depending on there data volume. You say you do it internally how do you prospect for customers? Do you talk about it with your MFP customers or is it done separately?
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Re: Ricoh Rcloud Services
You get billed by the customer. So if one customer is not using all there quota we get billed for it and in turn bill the customer.
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Re: Is the time right for MFP Manufacturers to only offer...
If they offer them for the price of black & white units, yes. If they try to have the same price point as current color systems, they would lose out on price to any manufacturers that continue to make b/w only systems. Additionally, they would have to have a multi-tier billing system for color so as to not scare off people that have intentionally stayed away from color. The industry billing systems (e-Automate, OMD) would need to make that easy to manage & bill as well.
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Re: Ricoh MP C4503 import to address book
You are going to need to use Smart Device Manager NX. Its a nightmare to figure out the first time.
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Re: Ricoh MP C4503 import to address book
Art, I have Smart Device Monitor for Admin if you need it. I hate the new Smart Device Manager NX, it does a lot of stuff I don't need and doesn't do the things I used in smart device monitor for admin nearly as well. Importing a CSV file is very easy with sdma, open the program and make sure the monitoring is set to the right network (usually nothing needs to be changed unless you have a fairly complicated/unique network). Right click on the device you want to manage and select Address...
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Re: Document Storage on Canon MFP's?
Here's what I found in a security brochure for Canon MFPs: Mail box imageRUNNER ADVANCE systems offer an onboard secure printing workflow. For example, a user can store print jobs to a password-protected Mail Box on the device. Later, that same user can walk up to the device and enter the Mail Box password to print the job as needed. Advanced Box is the collaborative storage space on imageRUNNER ADVANCE systems. Advanced Box enables users to store electronic files within a multitiered folder...