Tagged With "major accounts"
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Re: is panasonic still selling copiers?
We use to be a panasonic dealer and I talked to their direct tech support and they are still there, but you need a valid account number with panasonic to get through to them
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Re: Print Production Sales 101
I would suggest that it is as important to understand the industry you are working with as it is to understand your product/service/solutions offerings. To use commercial print as an example, make sure you understand your customers long term goals and take those into account. What do I mean by this? Is your customer interested in status quo, do they know about or understand the trans-promotional initiatives, are they trying to transition more into digital print or are they trying to drive...
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Re: Proximity Card Reader
I had gotten the name of the type of card from the GM and I called the card manufacturer and the Technican I spoke with said the cards were MIFARE. My understanding of the cloud solution would allow guests to login to their google docs or sharepoint account for direct prints. What other options are available? The hotel's mainframe is on a program called OPERA. I like the credit/card/bill/coin-op solution, I hadn't thought about that. Additional food for thought.... Are there any card readers...
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Re: Should you ever sell something for nothing?
You'd never know it but this thread is over a year old. I always like coming back to this thread to put things in perspective. I too have given systems away at no profit and in a couple instances lost money on a particular deal to penetrate the accoount. That account stayed with me for many years and probably was good for 20-30 units over time. It's more about what you build, it seems we're always building new accounts, for whithout new accounts we would see our commissions, and sales...
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Re: PaperCut
Old Glory, Not sure how long the MF version has been in play. I've only been back in the industry since January and my new dealership already had some PaperCut installations when I arrived. The software does have the behavior modification pop-ups you are referring to, and I'm told specialized scripts can be easily written to force almost any behavior. For instance, during a WebEx last week my PaperCut account rep told my client of a PaperCut installation in which the user set up a rule that...
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Re: Auxilio Loses another 1.6 million
Particularly for large MPS engagements, there can be substantial costs that are absorbed by the provider at the beginning of a contract. These costs are due to repairing printers that have been in need of major repairs, stocking toner in advance of billing, high-CPP printers in a competitive transaction, etc. It can take over a year for some of these large engagements to reach profitability, and it seems like that Auxilio only engages with large healthcare clients. In healthcare, if the...
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Re: Transform Global 2012
Cash Gap: I don't have any scientific clarification of this "so called" declining page volumes", however when I looked at my existing maintenance agreements, I have not seen a drop in page volume, where as one company may drop in volume thus another will increase in volume. I know there are a lot of soothsayers stating print volume is declining, but I'm not seeing it in my neck of the woods. Matter of fact I'm slowing working an account that is producing more than 7 million pages per year in...
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Re: Transform Global 2012
Wow. OK, I've never seen a study that didn't CLEARLY show total US print declining every single year since the 1990's. An account can still grow, of course, and you could be fortunate and have a mix of accounts that grow. But just looking at office paper shipments shows a constant decline every year. I think we're right at the stage where 50%+ of workers will never print until they have to "take something to the old man for approval". They'll just never have developed the habit of printing,...
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Re: Are you a Data Miner?
If Email marketing is successful for 0.0067% of the emails that I send I will be happy. Yes, I expect many emails will be shot down as spam. Just the very process of data mining has already identified 50 companies that I did not know about and never touched. Data mining helps to identify the players in an organization and the corporate structure. To be able to cold call an account and ask to see a specific individual is helpful. Yes, it does take a significant of time to develop a list and...
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Re: Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
Somewhere near last.... However, I just picked up this press release from Rueters also: Sharp seeking over $1.2 bln for plant and other assets -Yomiuri * Sharp also in talks to sell some Tokyo offices -Yomiuri * Sharp will struggle to find buyer for solar business-source By Reiji Murai and Tim Kelly TOKYO, Aug 16 (Reuters) - Cash-strapped Sharp Corp is in talks to sell its key solar panel plant in Japan as part of an asset sale seeking more than $1.2 billion, local media said on Thursday,...
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Re: I have a buyer in South America
Just read this post and wanted to add my comments. I ship a lot of product outside the USA and there are 2 important points that will protect you: 1. Ship all products using INCO Terms EXW your location. This means the buyer is responsible for all shipping, duty & taxes once the product leaves your possession. 2. Maintain a wire account with a minimum amount of money in it. Have the buyer wire the money to this account and as soon as the funds hit your account transfer the money to your...
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Re: More layoffs at Ricoh
In addition, Ricoh eliminated the Major Accounts Bid and Pricing Group in West Caldwell, NJ. All the staff has been laid off and the responsibilities is said to be transferred to Malvern, PA (IKON HQ). Not sure how this helps the Independent Dealers with winning Major Account opportunities, especially against IKON (I mean RBS).
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Re: Ricoh Americas is contact my accounts for......
Now we have to use the same account for all NCPG deals! Ricoh is a sad organization!
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Re: Ricoh Americas is contact my accounts for......
It must be becuase they are registered as NCPG. Ricoh is updating thier Oracle systems this month so my guess is that this is an automatic letter being genereted and becuase they are listed as NCPG registered it kicked the letter out. Just a guess.
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Re: P4P email hacked!
Interesting... Did you find anything of interest in the sent folder? I wonder what he did to get it blacklisted. The downside of internet security is that you have to rely on other people to uphold your security. This could have been something as simple as you having an account on another website. If that site has weak security and unencrypted passwords you're screwed. I'm still receiving emails as normal, btw.
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Re: Mobile Printing and User codes
not here, but that's pretty cool if you can use the account codes also. I'm thinking this is a pay app?
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Re: Mobile Printing and User codes
It's a free App. Go figure. Ricoh doesn't have anything, and KM is giving it away. They have become very active in my area as of late. Offering low cpc rates, locking them in for the term of the lease and offering full network support as well for the term of the lease. I'll let you know if I can get my hands on an actual proposal.
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Re: How do you feel about the industry?
I think our industry needs a new business model. It needs to be leass about the product and more about solving business solutions and capturing page volume in the account. The industry has talked a lot about this over the years with things such as solution selling and managed document services. However, at the sales level we are still focused on pushing "boxes" and chasing the revenue associated with equipment sales. This is a generalization of course, there are many sales reps selling...
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Yes, AC68 that is exactly what we do for leases that go past expiry. We increase the cpc to what we call "market rate". Unfortunately, this makes the account easier for a competitive vendor to swoop in and "slam" the account with a new lease.
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
There is no money left on the table. If someone else upgrades them you have nothing. Also every time you upgrade you go wider and deeper into the account with solutions, MPS, scan stations etc.. Always do a TCO bundle with service. Original lease $1,000 per month Service 20,000 at .01 originally = 200 per month Bumps after 3 years 20000 x 0.013 =260 total current payment 1,260 new service 0.008 = 160-1260 =1,100/.02 = 55,000-18k =37k thats just breakeven. How about charging $100 more? now...
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Re: Mp 1357 replacement
The Pro C5100 and C5110 were supposed to have a US launch last Friday but haven't seen anything yet. Have a Ricoh Major Account Rep here this morning and he is confused as well.
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Re: Scan Router Pro Costs
From: ricohaficio Sent: 5/10/2002 6:37 AM How it all started....., Just a quick story for those of you who don't know. A few months after the 850 was first introduced, I was able to secure a demo for the 850 at one of my potential accounts. This account is a copy center and is a Canon House. The owner is a great guy, I had been courting his business for about a year before the demo. He stated that as long as the copy quality is similar to the Canon iR600's he would pull the trigger. They...
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Re: Doc Mall Questions
From: Lee Sent: 3/7/2002 6:11 PM MFP Requirements: Model: Afcio 1035/1045 Copy Model with 96MB Memory and NIB option. Printer Model (96MB Memory and NIB standard) Printer/Scanner Model (96MB Memory and NIB standard) -------------------------------------------------------------------------------- To install the DocumentMall MFP Browser please follow the following steps. Step 1. Read the Document Mall Release Note 1.01 for a quick overview.
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Re: 6513 Account Codes
Re: AC6513-Account Codes bevans408 (46/M/Nashville TN) 7/10/01 10:25 pm It tracks full color, b&w, single color, and twin color pages.
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Re: 6513 Account Codes
AC6513-Account Codes ricohaficio (43/M/Highlands, NJ) 7/10/01 5:33 pm It's a guess, I'll say per account code. it will then give the total for the copies made. However, can anyone else help on this. I have two in the field and have not tried this yet.
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Re: Installation
From: ricohaficio Sent: 12/6/2001 6:53 AM Please contact Frank Matranga (frank.matranga@ricoh-usa.com) for midwest reference. He may be able to provide you several reference account in Chicago area. Also, we have created the customer testimonial CD, which contains 6 customers and will be published very shortly. That will explain several real environment. Let me know if you need further help.
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Re: JP 8000 Printing Borders
From: Jim Stocker Sent: 5/3/2002 12:13 PM Just a little correction. The drums for the JP8000 ARE different than the JP5000 (an ink saving scraper system being one of the more beneficial enhancements). You have to program a TCII to take either or, not both. I have the same problem with the drums. It seems Ricoh is importing A3 sized drums, not Ledger. This would account for the difference in image area along the horizontal. The only current fix, TSC is aware of this, is to replace the A3...
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Re: Punch Unit Question
Buy Pre-Puched Paper or go to one of your printers and set them up with the account for pre-punched paper. Ricoh, does not make the pucnh unit. A call to Jim DeGrutilla at Ricoh might be the answer. He may know the manufacturer, and maybe they have three hole punchers, but they were just never marketed by Ricoh. Art
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Re: Our Doc Mall Account
I have my own demo account. Besides that, what applications do you see for this sight?
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Re: Scan Router and POP3
POP3 accounts are for recieving e-mail. If Scan Router PRO tries to recieve e-mail to deliver to a fax or something like that it will need POP3 information. Similar to the NIC fax unit on the 5510NF. If you don't need it to do POP3 recieveing and can turn it off, do that. The other option is to set up a "ghost" e-mail account to send the POP information to. SOME ISP's require POP authentication prior to allowing you to send SMTP e-mail. Some require POP and SMTP authentication and others...
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Re: Scan Router and POP3
Concerning Scan Router Pro, has anyone heard of the ability to route incoming faxes to a specific desktop based on the incoming RTI header? I am working on an account looking for this ability and the only function I am aware of is SR Pro subnet adressing. Any info? Thanks, Scott
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Re: Image Runner 5000 Pricing
Hi Graham, The Canon ir 6000 commission cost as of Mar 3 was: ir6000 $12625.00 Multi pdl $2103.00 Saddle Stitch Finisher $3410.00 LCT $1591.00 Punch $512 This is commission cost to the rep and when its connected it also has a $465.00 basic installation package for the connection fee. The multi pdl board is their print option. The ir5000 was about $50.00 per month less than the ir6000 in an account I was bidding against.
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Re: Price on 1022/1027 with print only raised $800!!!
The Type 1022/1027 Printer/Scanner Kit #001498MIU just showed up on the last Pricing dated Feb 28th and didn't have any kind of explanation. I called Ricoh Customer Service (Lainee Rountree in case she handles your account also) and was given the rundown on the new "Kit" and the fact that the Print DIMMS had been discontinued March 31st without notice. She volunteered to send me documentation but I haven't seen it yet.
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Re: Single click for 11 X 17
Well, there are a couple of ways to look at it. The fact of the matter is, the Canon dealer probably doesn't have a very good handle on the situation. And if the client is running a high percentage of 11x17, then they are going to lose out in service and supplies. We charge 2 clicks for 11x17. And, although I may lose a deal every now and then, by not being close enough to make a difference, we aren't going to lose our pants on mismanaging service. Your service manager is being sensible, you...
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Re: Single click for 11 X 17
Greg; Great stuff, it seems in my market area that Canon also counting the 11 x 17 as one click. However when you get right down to it, 10,000 11 x 17 @ .0055 comes out to $55.00, half is $27.50. If the sale is hinging on $27.50 a month (equates to $990 over three year lease). There is alot you can do to close the deal in your favor! Usally the 11 x 17 clicks only come to the fore front in hgh volume situations. In my market, I have to compete with Canon/Danka. In an unamed accout, I have...
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Re: Single click for 11 X 17
Hi Gregory, Minolta's are out of sight on this one. You are correct, this is a walk away. Shifting into a lease rate would be a desireable approach.
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Re: Case Studies
LANIER WORLDWIDE ENTERS MULTI-YEAR AGREEMENT WITH BRISTOL-MYERS SQUIBB ATLANTA, GA, June 16, 2003 — Lanier Worldwide, Inc. announced today that it has signed an agreement with Bristol-Myers Squibb Company (NYSE: BMY) to be the authorized provider for network MFPs and printers for the company in the United States, Puerto Rico, and Canada. The agreement for an enterprise-wide asset management program with Bristol-Myers Squibb, a global pharmaceutical and related health care products company,...
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Re: P4P WIDE FORMAT COLOR
My account which I did the success story on (posted under success stories) uses the HP Systems. I am not sure of the model number, but it has six color inks, plus they max the memory and have a Fiery Controller for them. They really like these systems,=. Take a peak on HP's web site for more info. Art
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Re: DocuColor 3535
I have a P4P account that had his 3535 removed...Xerox was gracious enough to bring in a "new" DocuColor 12. The account was so glad to be rid of the 3535 that they willingly accepted the swap.
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Re: Are You Ready For This One?
I sold credit card processing for 2 years here in Oklahoma. The way Visa/Mastercard set up their charges to us was: one charge on the total amount of the transaction (our cost was 1.464%) and the other charge was a per transaction charge (our cost was $0.15/transaction). Some companies will bundle the rate together and charge a flat percentage rate, most will split it up. However, on a large average ticket they will try to charge a percentage because they get paid more. I would ask to take a...
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Re: Big Tom Out as Prez at Ricoh
Just the beginning...? It has now been a little over six months since the merger of Lanier and Ricoh into Ricoh Americas Corporation. During that time, there have been many changes in our organization and we have all experienced some of the good and some of the bad that change brings. The merger of two organizations having different cultures, systems and business methods is a difficult undertaking and what we have seen since April 1 certainly confirms that fact. I am aware of how hard all of...
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!
I work for RBS as wide format specialist, I hit my numbers selling wide format, and that quote is impossible. It's below cost, not including networking, delivery, toner, etc. No need to fire this guy, he can't make a living selling like this anyway. Some offices (and dealers) don't have anyone that understands wide format, and will try to sell them at a cut price to keep a good customer and keep someone that knows wide format out of the account. I've picked up nice business selling B2C and...
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Re: VA Medical Centers and SEWP Contract
You are not alone. I have a hospital that is exclusively Ricoh and has been for many years but they are being pestered by the RBS rep to switch over. We were able to get Ricoh to step in and tell them to back off and they promised to get us comparable pricing. Time will tell whether we can save the account. I fear this is only the beginning for this account and others.
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Re: Embedded Controller and batch printing
I am having the same issues when trying to batch print PDF's. I downloaded DTB lite and tried that as well. You can drag the files and create a new document, but the embedded controller is processing the smallest file size first. By doing this, the files are then printed out of sequence. Not acceptable, the beauty of the embedded controller was to make this machine easy to use for the average user. Even DTB for someone that is not totally computer literate is confusing at times. I also tried...
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Re: How many prospects are in your territory?
If that number of businesses includes resturants and retail, you have a tough row to hoe my friend. Really, number of businesses is a poorer way of gauging one territory vs another than number of employees. However, the only "accurate" way is to use the BEQI (pr. becky) Index. That stands for Business Equipment Quota Index which is a market quota index for B&W and Color MFP's, B&W and color printers, and Fax's. It makes it possible to compare different territories b county, metro...