Tagged With "Seat Based Billing Executive Council"
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Re: What's the weirdest place you've sold a copier to?
About to hit 17 years in the industry now so seen a few.. Sold a scanner to a strip club, I was new to the industry and just a teenager at the time - made the mistake of asking what they wanted to scan Had a "serviced" copier in a massage parlour (inherited the install base so I cant take credit for this) Sold/installed copiers/MFD's to both of the last two Prime Ministers offices/houses Installed a fax machine INSIDE a jail, there was a very dusty gap and some cables on the desk so I asked...
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Re: 57 Days of Selling "Day 55" The Last Two Days
Good Luck Art I still got that $20 bill riding on you!!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: Canon and Konica Minolta Reps
Thank you for the info Bill. I have another scheduled meeting with this guy Friday morning, if he doesn't cancel or postpone it again.
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Re: Will outside Sales Rep's go away?
I’m a little late to this party but had the thread open since it was posted. As a 35 year old i straddle the “millennial” and old school gap (in my opinion haha). There is value of ordering things online that can be commonly used or even basic electronics. But if it’s anything above basic, I still believe talking to someone even if on the phone, pays dividends. We recently bought a new vehicle for my wife and explored for weeks online our options, the new vehicles options, what the price...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Is it just me, or does West McDonald look like Wolverine? I watched the Seat-Based Billing video that was posted from the Top 100 Summit. Definitely some interesting points going back and forth. Print Audit has done a great job of persistently marketing seat-based pilling to the copier industry.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Czech funny you should mention that "wolverine" look, it was actually one of the "challenges" at the event. Whom ever had the most completed challenges won a MS Surface tablet. I did not win.
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Tx, awesome post! The conclusion for managed IT was at our own round table and not the general audience. One of the dealers in my group is heavily involved with managed IT, and thought it would be great offer. Yes, it was stated that MNS is only used by copier dealers and should be referenced to what you described. TY for the awesome reply!!
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I will also add since you mentioned wanting to do this on copiers/MFPs: our industry also needs to get the idea that MPS only has to do with printers & A4 MFPs out of their heads. Output is output, & our clients don't see any difference so why should we? Properly deploy what systems meet the client's needs (or just get rid of them if that is best) & be of service in whatever way you can. Hell, our customers want all of this stuff to go away (just wait til the Millenials are in...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Is it just me, it seems that the general rule of thumb for the copier industry to end users is "the take or leave approach". Meaning, come hell or high water we're not going to change the way we bill, the way we support, or the financial solutions that we offer. While I was at the Top 100 conference, a rep from Wells Fargo spoke about the billing options that they now have in their leases. One of the options was for seat billing for managed IT services. My thought is that if it's available...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
No, Art. You're spot on. I haven't had many jobs outside the industry, but the majority of the old guard is so proud of the way they've always done it & receives so much validation from other dealers with the same mentality (via BTA, CDA, SDG, et al) that they often refuse to admit the need to change until it's practically too late. There are ideas & concepts that I brought up 3-5 years ago that were considered to be "interesting but not really necessary" that we're suddenly latching...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Great minds think alike!
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: Ricoh & Epson = "perfect together" NOT!
I'm wondering how the new KIP 800 series are doing. Many of my existing base w/ 5 year old + Ricoh's are asking if Ricoh will have something similar soon. Sounds like they won't? I can't believe that they aren't doing any R&D on it !!
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Re: Charge for IT support
Thanks for the replies. We will probably do an opt out as well (as opposed to an opt-in), and base the charge on a % of total m/a billing. This is not so much to increase rev., but to cover costs and get clients accustomed to paying for the service.
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Re: Color clicks
JWS- Good luck getting your machine to count correctly! We went round and round with Ricoh and our rep about this. They swear it counts correctly, we know it doesn't. You are correct in that it can be application- dependent; some apps will click correctly, but Acrobat prints, when there are mixed originals, usually treat the whole job as color. I experimented with different drivers (PCL / PS3 / Universal PCL), but could never resolve the issue for our client (a church). BTW, the ame doc...
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Re: Up=Coming China Tariffs on Copiers parts & accessories
These are two listing that I found on ustr.gov site: 8443.99.20 Parts of printer units of subheading 8443.32.10 specified in additional U.S. note 2 to this chapter 8443.99.45 Parts and accessories of copying machines; nesoi Subheading 8443.99.20 following parts of printer units of subheading 8443.32.10: (a) Control or command assemblies, incorporating more than one of the following: printed circuit assembly, hard or flexible (floppy) disk drive, keyboard, user interface; (b) Light source...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
This bill may not apply to Fair Market Value leases. There is no mention of establishing the residual value of the asset which makes the interest rate impossible to calculate. Is a .0278 rate on a 36 month FMV truly -0- interest? Of course not. If you don't end up with title to the equipment, you really haven't financed anything. What is the interest rate on a Hertz Car Rental? What is the difference between that an a 36 mth FMV other then the length of term?
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Here is a report from leasingnews.org. One of their legal editors is doing a three part review of this legislation. Leasing News Exclusive: State Senator Steven Glazer and the genesis of CA SB 1235 (Part 1 of 3) By Tom McCurnin Leasing News Legal Editor This is important not only if you are doing commercial business in California, but this may affect other states. If you are new to this, here is legislation passed both the assembly and senate, awaiting California Governor Jerry Brown’s...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Part Two: Leasing News Exclusive: The Opposition and How Senator Steven Glazer Got SB 1235 Passed (Part 2 of 3) By Tom McCurnin Leasing News Legal Editor The bill was "Engrossed and Enrolled" and presented to the Governor at 5 p.m., September 12th, awaiting his decision to sign or veto. How He Pushed It Through the Legislature What are the takeaways from this interview and SB 1235? ▪ First , I Was Surprised at the Overwhelming Support of Trade Groups for the Bill. When he rattled off the...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Part Three Leasing News Exclusive: Is the Disclosure Too Complicated? State Senator Steven Glazer Position on CA SB 1235 (Part 3 of 3) By Tom McCurnin Leasing News Legal Editor The bill to require full disclosure of interest rates is awaiting Governor Jerry Brown's signature. It was reviewed to be recorded and sent to his office late last week. It seems unlikely he will not sign it as it passed the State Assembly 72-3 and in the Senate 28-6 .It then will be up to the California Department of...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
from today's Leasing News. Ralph Petta Reaction to Tom McCurnin's "Is the Disclosure Too Complicated? of SB 1235" [ http://leasingnews.org/hires/petta_ralph2018.jpg ] From: Ralph Petta President and CEO Equipment Leasing and Finance Association 1625 Eye Street, NW * Suite 850 Washington, DC 20006 "Allow me to take exception and set the record straight with respect to Mr. McCurnin's statement in his September 21 article(1) about passage of disclosure legislation in California, SB 1235 that...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
With no debate, the US Senate unanimously passed a bill that would cut or eliminate tariffs on toasters, chemicals and roughly 1,660 other items made outside the United States. Nearly half of those items are produced in China, according to a Reuters analysis of government records. One can only hope that copy/ print devices and their parts and consumables have had their tariffs eliminated. Since there are no manufactures of copiers/ printers on US soil, I do not know from whom the proposed...
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
SSG I checked here and there is nothing new at least about the recent passing of the Senate bill. https://ustr.gov/about-us/poli...ffice/press-releases I believe that Trump would still have to sign the bill and there is nothing about the House of Representatives either. It doesn't look good
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Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
I read past the "bill" description too fast. A bill is not law, it is, I think, just an expression of unanimous opinion by the Senate. Somewhere in the news this week, I read that Kyocera intends to increase production of A3 copiers in China by expanding a current factory. I am sure all copier manufacturers plan 10+ years into the foreseeable future and cannot worry about politicians who could come and go every four years.
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Re: Around the Word with Konica Minolta
Konica Minolta Business Solutions Enters Predictive Healthcare Analytics with Value-Based Care Platform August 13, 2018 11:30 ET | Source: Konica Minolta Business Solutions U.S.A., Inc. Ramsey, NJ and Foster City, CA – August 13, 2018, Aug. 13, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Inc.’s (Konica Minolta) Business Innovation Center (BIC), technology innovator for the healthcare industry, announces today the company’s breakthrough entry into the healthcare analytics market: a Value-Based...
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Re: Color MFP Trends, Tactics, etc
I havn't seen one placement of the frontier in my territory yet. But that doesn't mean they aren't out there. I see the whole copier industry making a shift to A$ devices in the next 24 months or less, they have too. Price is the driving factor, I've heard it all about A4's, such as "A4's can't hold up to heavy volume", oh yea then why do I see laser printers with hundreds of thousands of prints on them and they weigh under 100lbs? Heck, I just came from an account that has 180K on a Ricoh...
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Re: Savin SPC221SF and scan to email
This link takes you to the knowledge base. Art, can you post the documentation? Or, tell us how to get to it? Thanks!
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Re: Savin SPC221SF and scan to email
Question How do I use Scan to Folder on Windows? Answer Documents scanned using your device can be sent over a network to a shared folder. To use Scan to Folder, follow these steps: Note: To send scanned documents to a shared folder on a computer, the correct user name, password, and directory must be set. Files can be sent to folder destinations on the following operating systems: Windows 2000 / Windows XP / Windows Server 2003 / Windows Vista Mac OS X Destinations must be registered via...
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Re: Is selling at cost the future for print hardware?
Merlin -- you are absolutley right...like any business there are several costs. but you never know if a dealer had special terms with a their manufacturer to order x amount - or if they were trying to acheive a certain level to hit their quoata or win some award? Really hard to speculate on a business model which we don't know anything about. But the one thing that I do know is that - these idiots are everywhere..... And quite frankly -- the people who want that type of partnership would by...
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Re: Is selling at cost the future for print hardware?
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
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Re: Personal Property Tax
First of all, we don't have this problem because the lease company we use (Clune Leasing) doesn't charge property tax. However, the potential pitfalls: 1.) Using a rate that was to include it and then having the lease company deny it later. That happened to us with Marlin Leasing. Make sure to get documentation ON EVERY DEAL done this way that all property tax is included. 2.) Property tax is a percentage of the funding amount. Anything added to the lease that raises the amount of the lease...
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Re: Personal Property Tax
Let the leasing company bill it and that way the customer has an "audit-proof" deduction that can never be challenged by taxing authorities. Like business insurance and taxes on earned income, it is what it is, a cost of doing business that everyone HAS to pay. If another company says its included, force them to divulge the amount (often difficult)IN WRITING - yours will be on each bill.
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Re: Weekend Industry Notes from 11/08/09
Not correct, this is an A4 device only and will not print 11x17 click here
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Re: Letter about Canon & Ikon/Ricoh
ComDoc in the state of New York is trying to do the same with there Ricoh base. The State of New York just sent out this memo, that states no new orders can be place for Ricoh products or service. Here is the memo.
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Re: Ricoh Introduces the Aficio MP 2851 and MP 3351 Digital Imaging Systems
Makes sense. Do you know if the $7,600 and $9,250 apply to the base SP models. If so, what are the SRPs for the SPF models? About $1k more? There are almost no generational improvements in these outside of App2ME, standard PPDM, and the optional keyboard so I cant see much higher prices. Plus it looks like RPCS is gone. Is that the end of host-based printing for Ricoh?
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Re: Ricoh Introduces the Aficio MP 2851 and MP 3351 Digital Imaging Systems
They actually did away with offering spf models and the fax option just gets added to the base model, which includes s/p. GIntel's and mmelrod's comments regarding the changes are pretty much the case. Pricing is pretty much the same as the prior models configured as sp models. Yes, the same will hold true for the 40/50 series, not sure how soon to launch though. Attached is the SIG that details all 4 units.
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Re: Ricoh Pro C720
Ricoh Americas Corporation announced today the official launch of the Ricoh Pro C720/C720s, a production class multi-functional color system and the latest addition to Ricoh’s Pro series of products, designed specifically for the production environment. This flexible system targets corporate and commercial professional print environments with demanding application needs. The Pro C720/C720s has a robust duty cycle of 320,000 images per month, and runs at 72 pages-per-minute (PPM) regardless...
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Re: Here's the deal
Base unit for the Pro907 is 737 pounds. What finishing features does the Canon offer that the Ricoh does not?
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Re: PPDM from Ricoh, Questions
bill w thanx Dan: Got the NFP installed on my notebook just a few days ago. just have not had the time to use it yet, I'm sure with he end of the month looming for us, I'll be giving it a go.
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Re: Ricoh Ikon Letter
Now that you raise the subject of Consumables, Ricoh allows IKON to purchase heavily from KATUN. IKON has always been notorious for buying non-OEM parts and supplies at deep discounts, which is one of the reason they had a poor reputation for service. Yet, it also helped IKON steal many a deal. Possibly, this practice will change for Ricoh products and they will only source Third Party Aftermarket for theie Canon base at this time.
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Re: Ricoh Ikon Letter
Old Glory, you are way off-base regarding profitability to Ricoh on an $8,000 sale through the dealer or through their direct channel. When Ricoh sells to the dealer, the dealer is responsible for all ofthe end-marketing expenses related to the brick-and-mortar + sales rep expenses. When Ricoh (or other mfrs) run their own branches, there is a tremendous amount of overhead associated with that operation. Hence, this is one reason why Ricoh's dealer division, while smaller, was the only part...
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Re: Actual MPS Demand...
I have a handful of these small accounts that bill between $500 & $1,000 but those are the ones where the cost-justification is more difficult, since I.T. doesn't spend much time troubleshooting such a small fleet. In these cases, it typically comes down to managing the fleet for a little more than they currently pay just for consumables.
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Re: Daily Sales Philosophy
“Your most unhappy customers are your greatest source of learning.” Bill Gates (1955 – ) Cofounder and chairman of Microsoft