Tagged With "Unilateral Minimum Resale Price"
Comment
Re: Post-Virus We Must Defeat The Zombie Companies!
Although I am 60% on board with your move to A4 strategy, most of the rest of the stuff you are posting is "knocking it out of the park"! I would like to see a poll. As a business owner, during COVID-19 would you prefer? 1). No lease payments for 90 days 2). 1/2 price lease payments for one year The auto industry is pushing no payments for 90 days but I think business owners are more concerned about cash flow for the next year. I think the correct strategy is to offer as part of your...
Comment
Re: Post-Virus We Must Defeat The Zombie Companies!
We generally do not build in prepaid copy/ print blocks into our leases. We do give away free copy prints up front but only intended as a short term bonus. We do normally charge a $25.00 minimum monthly maintenance fee but have waived that until the economy rebuilds momentum. I am in Canada, lease vendors are currently offering 90 day payment deferrals added back on at the end of term for those customers who request them. Leases expire every month and customers are happy with the equipment...
Comment
Re: Post-Virus We Must Defeat The Zombie Companies!
I have to dial back the 1/2 price payments for one year. Most SMB business will only get lease approved for a six month Step lease. So for those customers wanting to preserve cash flow, a six month 1/2 price lease cost followed by a 60 month regular cost lease would be the best offer. On a $5k lease this would add approx $139.00 to the total finance costs spread over 66 months ($2.00 month).
Comment
Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
Comment
Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Device billing is when you charge a flat price for service each month. There clicks are unlimited, however the client needs to buy the consumables. Preferably from you.
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
What consumables are not included? Only the toner? What about other parts like drums, fuser, rollers etc.? Do you do those kind of agreements for MFP's too?
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
No, we are not doing any of those agreements with our MFP's. With the printer the device billing would not include the drum, or fuser. Client would pay for those. Device billing is a practical maintenance agreement for the new A3 ink based MFP's. Epson will be launching their 100ppm color device shortly. The only consumables is the print head and the ink. It's rumored that the print head will be warranted for 3 years. In addition the print head is very costly. The idea would be to charge...
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks. Interesting. I wonder what the advantages and disadvantages of those ink jets are (compared to laser MFP).
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Client Pro's: Lower purchase or lease price for hardware Faster print speed than laser based vs same segment ink vs laser Unlimited pages No overage billing No unpredicted costs with overages Less downtime than laser Client Cons: Quality of prints or copies may not be equal to laser (does not matter if prints or copies stay in house) Print Head cost Ink cost may be higher than color laser, however that may be off-set by the lower purchase price Anyone care to add?
Comment
Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
Comment
Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
The Trump Administration today announced plans for a new round of $200 Billion worth of tariffs against China. https://www.cnn.com/2018/07/10...ffs-trump/index.html Copy machines were on the original list but but were taken off leaving parts and consumables subject to a 10% tariff. It seems most suppliers have not taken actions to increase their prices. On the new list which could go in effect sometime after Aug 30th are: 8443.39.20 Electrostatic photocopying apparatus, operating by...
Comment
Re: Copier Parts & Accessories China Tariff Starts in 9 Working Days
"Tariffs have a way of redirecting business" Tesla announced yesterday plans to build a new car factory in Shanghai, China in part to escape potential US tariffs on auto parts and battery supplies. https://www.nytimes.com/aponli...-as-china-tesla.html I can only guess that it would take years and much capital and energy to start or relocate a new copier factory outside of China. The Philippines is currently an important manufacturing hub for A4 printers and MFPs due to low labor costs. Most...
Comment
Re: Assume My Copier Lease....What?
Thanks for all of your questions and comments! To answer the first question by @AOSGROUP, we've had some success in our local area of Toronto, Canada. The transactions were completed manually before launching the marketplace. The current version of the marketplace was only launched this past January, so you guys are the early adopters. Transactions can take the form of either a lease assumption (where one credit-approved client assumes the lease of another as-is), or a split-buyout (where...
Comment
Re: Assume My Copier Lease....What?
@Kitz: Dealer support is also a great question. Currently we approach this on a case-by-case basis. New transfers would go to an affiliated partner in the geographical territory that is qualified to service that equipment. Ultimately, we are building a network of independent dealers not unlike what the direct channel already has access to. This way, independent dealers can leverage the network for new contracts as well, such as when a sale is made to a head office that includes installations...
Comment
Re: Copier Scams Part Deux "Dude Where's my Copier"?
Again, you are stating as fact things that are only true for you or possibly only true in the UK. Over here, I haven't seen an early settlement discount in years. Many companies actually have a pre-payment penalty. The settlement added to the new lease that you speak of is only a benefit to the lease company when the new deal goes to the incumbent. And if there is no residual, why isn't the equipment free to the dealer at the back end? The price to the dealer whether contracted in advance or...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
What came next with some dealers in the Oz market, was a guarantee that the client's copy costs would not rise annually, above a maximum of 10% which most clients would agree to. Or that it would only rise by the CPI, which these days is a joke of a deal, as it is only around 2%. But some now guarantee to hold the pricing for the term of the rental agreement, which at 5 years is just down right stupid.This has now become a lot more prevalent, as weak salesmen sell (if you can call it...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
I've only been around 9 years, but when I first started, we were selling the old Ricoh AP3800CMF (A3 color printer w/ a scanner kit attached to make it an MFP) since the 1224c/1232c was such a bust. In our Service Agreements, black toner was included in the CPP, but color toner was billable. When trying to get those customers to upgrade to the 2238c, I would create a cost per page analysis (since toner was included in our CPP for the 2238c) and had several furious customers who thought we...
Comment
Re: Does anyone have a clue as to how the CPC billing model started in the first place?
I remember it well and at ComDoc, in the early 80's we sometimes put the offer out there without it being a formal price plan. I think the customer realized that a lot of the toner they purchased and stocked was useless at end of the machines life. It was like a primer with a customer who had that and TCO on their mind, it was a way to close them. Equally, I remember taking it one step further in the early 90's with copy management - the first all inclusive (hardware, service, supplies)...
Comment
Re: The Right Used Equipment Strategy Can Help Your Profits Soar
It's not how you sell it's how you buy. If you buy right you can make great profits on low meter pre-owned gear while selling it for half the price of equivalent new.
Comment
Re: Lease Maestro Checks into Print4Pay Hotel
Hello Garrett - The dreaded "Evergreen" clause. This clause has caused many problems customer and dealers over the years. Depending on your situation, it may be tough for you to get the customer out of the contract early without some significant work on yours and the customers part. Based on your comment of "win the business", I am assuming that you are not the original dealer that put the customer into the lease with the an "Evergreen" renewal clause. If this is the case, there is a good...
Comment
Re: 8 Talking Points for Selecting an Imaging/Copier Vendor
Art Some very good points here, for both a buyer and seller. So often a seller is focused on one aspect of the deal with others being and economic time bomb. I think offering the professional "bowing out" of a price deal is necessary to consider, as just when you think prices couldn't get lower, they do. Taking an approach towards a true, mutually beneficial deal will either get appreciated, or get your on your way towards finding one.
Comment
Re: The "Your Price is too High" Objection
Would the lower price be a bargain if the competition doesn't show up when the customer needs them?
Comment
Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit
PRINTING BUSINESS UNIT DIVESTMENT GUIDANCE Following is communications guidance on the Samsung Printer Business Unit Divestment includes: The Samsung Electronics Press Release Q&A for Samsung Employees and Partners Samsung Printing Business Unit Divestment Statement “Samsung Electronics has reached an agreement to sell the entire global operations and assets of its printing business to HP Inc. This transaction is part of the Company’s efforts to concentrate on its core business areas.
Comment
Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit
I had the time at lunch today to listen to a recorded webex meeting from Photizo that offered up speculation on why HP bought Samsung. Here's my takeaways: Patents, more than 6,500 of them 1,500 world class engineers The eventual replacement of all canon marking engines with Samsung Thus, as there was much hype about the purchase of Samsung, I don't think was for the laser based engines, but more for the patents, the engineers, and the laser engines for HP printers. In addition, HP will now...
Comment
Re: 5 Questions for HP about the Acquisition of Samsung Printer Business Unit
As of this date, BLI has published no specs on the new A3 product line. HP's website has posted a few images. http://www8.hp.com/us/en/hp-ne...s/2016/GPC_2016.html Tiered billing has been offered by Kyocera and Xerox for a few years. I think the tiers are very low and a customer quickly gets knocked up to Tier 3 full or above market price.
Comment
Re: To Ricoh "What I Want for Christmas"
The best thing Ricoh could give us is advanced scanning functionality as a standard feature. To be able to navigate to whatever network folder a user wants would be huge, as would the ability to scan to Word or Excel. Canon already has these features, so we are at a huge price disadvantage if it is functionality a customer needs since we have to add ICE (which has a less-than-desirable UI) or NSI AutoStore.
Comment
Re: Selling Professional Services for SMB Accounts, Worth it or Not Worth it!
interesting...on no commissions for pro-services. What have you seen for the price per hour of Pro-Services from the National Vendors (direct)? Thus what happens when you have almost no margins in a workflow solution? With me, there was only $200 from cost to MSRP with a workflow solution, are you then selling over MSRP?
Comment
Re: Sharp CEO States "I believe it is my responsibilty to...)
No money means no R&D. Sharp is getting destroyed in Canada. Since Konica Minolta purchased Pitney Bowes' imaging division (Sharp's largest dealer in Canada), they've been offering customers massive incentives to flip their Sharp gear into KM bizhubs. I think there's more value in Sharp's direct channel base customer list than the actual technology. I've always found the MX series to be lacking in quality and ease of use. Prices have come down on Tier 1 products which means Tier 2...
Comment
Re: Tell em Columbo Sent You!
Thus, I took all the comments and made zero mention of the LinkedIn connection. I did ask about all of the other players and received. Names of the three other vendors, machine models, and monthly lease pricing for each of them. AS predicted price will play the most important part of the buy in, however, I was able to get me and my company to the top of the list (did not give the price yet)m due to the knowledge that I brought to table for automating a workflow process. Gotta just figure out...
Comment
Re: Tell em Columbo Sent You!
If he gave you their lease pricing, he'll give them yours. You were right to hold that back and if price is all important, before I gave him mine, I would ask if all other proposals are in. If yes, then I'd ask, "If my price is best, any reason we couldn't go forward", etc. If price is all important and all prices are in, what else id there to do?
Comment
Re: Canon Business Systems Pulling a Ricoh
Have to remind customer of your long term involvement vs. price. Usually the differentiator...
Comment
Re: Canon Business Systems Pulling a Ricoh
That's about all I can tell my reps is good luck. Your not going to beat the directs on price. If you can sell the value of a dealer/customer relationship that's the best bet. My post may have sounded a little Blount/direct towards you which wasn't intended. I just get fed up when I see my reps bring quotes back that we can't even touch without losing money.
Comment
Re: Canon Business Systems Pulling a Ricoh
Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it worked sometimes it didn't. You seem to be seasoned at this. If significant enough I brought DSM from Mfgr. That helped me get customers attn.. Usually mentioned to prospect longevity of rep from dealer vs. transition of direct contact if that helps. Let me know how you make out.. Again best wishes. What state are you in?
Comment
Re: Canon Business Systems Pulling a Ricoh
We're in Illinois. I have brought in my DSM/DBM and a Ricoh Solutions specialist when necessary didn't help in the last instance. When we see Xerox selling off the state contract they usually sell at below our US Communities cost. This is a broke ass state and price is often the only "value" they care about.Originally Posted by Larry Kirsch: Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it...
Comment
Re: Canon Business Systems Pulling a Ricoh
All sounds good. Bumped into Keith Allison last week. Is he in your area?? Anyhow sounds like you guys are well diversified . Re the tough prospect !! Perhaps an offer of a back up used copier could counter Ricoh 30% lower cost ? Try almost anything to get prospect on your side. Then next year inc price?? Maybe?? Lol
Comment
Re: Canon Business Systems Pulling a Ricoh
This has been a great thread so far! We're a mid size dealer in central pa and have most of the directs knocking around in our area. TABS, KMBS, RBS, CSA, Xerox and now Global just bought a small dealership. In addition we have quite a few other Indy dealers like us. I whole heartedly agree with what some one said before about selling the value of your company, service and the relationships. I've also told customers point blank I cannot compete with the directs price so if that's all that...
Comment
Re: "MFP Wars" Hi Speed A3 MFP's vs A4 MFP's
Hi Ray I agree with the silliness of the low cost per page for A3. However most dealers have escalators that can raise the price as much as 10-15% per year whether it's A4 or A3. AS far as the $30 per month, almost no one will send out and invoice for $30 It's either billed quarterly or annually. One thing the A4 manufacturers won't due is too sacrifice the consumables. I also believe that dealers will always find a way to make their profit, whether it's Daas, flat rate, or seat based. I...
Comment
Re: HP should Buy Xerox
In 2016, Apex Technologies (now NineStar Corporation) purchased Lexmark at a 17% premium above its share price. In the background, the Chinese gov't had purchased a 5% stake in Apex (at that time a relatively small and unknown maker of 3rd party toner and inkjet cartridges). In fact, Lexmark sued Apex for for at least 15 patent violations. Via what is known as the IC Fund, the Chinese gov't is supporting its technology companies with the goal of of advancing China's, "Made in China 2025", a...
Comment
Re: Imaging Channel, 2019 the year of DaaS - My suggestions to help you Implement.
Will somebody please explain to me how you can offer unlimited prints at a fixed price, when your cost varies with the actual volume of prints? The only way flat rate is possible is the fact that print is declining, and you use that as a smoke screen. Flat rate is, as I understand it, like leasing or selling a car to a customer with free limitless gas and miles at a fixed monthly price. Obviosly you have to have escape doors in your t&c's - my customers will find out right away. When we...
Comment
Re: Imaging Channel, 2019 the year of DaaS - My suggestions to help you Implement.
I was hoping some one could chime on this. Let me see if I can get Ray's attention on this
Comment
Re: Imaging Channel, 2019 the year of DaaS - My suggestions to help you Implement.
Anders good questions. Flat Rate billing is simply a billing method. The most vital component is understanding cost. Our industry has known customer volumes for decades. We also know it’s declining. Customers’ will not change printing behaviors based on billing. Obviously, each dealer will determine their T&C. The smart ones will focus on controlling cost of labor and increase their FCE, they will sell the right equipment in the right volume band, and they will understand the importance...
Comment
Re: Are Your Salespeople Good Losers? Ask Cam Newton...
Old Glory/Jason, Exit interviews are a fantastic way to truly engage and understand win/lose situations. So easy to get pissed off and move on, human sales nature. Stop and think about all the other things you leave on the table your dealership can support. A true sales professional wants to know why. This is how you improve. All too often the classic is "lost because of price" no you were outsold! Winning is a great way to find out what you did well so it can be repeated over time.
Comment
Re: The Transition of the Copier Industry "According to Art"
What a great walk down memory lane Art! Even as recent as 5-6 years ago I was still installing hecons and coin counters. Also, we sold the analog copiers for almost retail price! They cost more to the end user then than they do today! Great stuff!
Comment
Re: The Transition of the Copier Industry "According to Art"
Mike, that's awesome, thank you! I used to get so frustrated with the key counters, it seemed every couple of months someone was losing them or calling because they broke one. Art
Blog Post
Selling Copiers "The Rep that BS's the Prospect"
I apologize for not being able to write as much as I usually do. December was a rather busy month, in fact the busiest December in years. Cheers to that! It all started a few weeks ago when received a lead (yippee) that was labeled "looking to lease a printer" . I wasn't excited about the word "printer". However, a lead is a lead and follow up has to be immediate when you get a new lead. The Call I was able to connect with the prospect that day on the phone. I was asked if I sold Canon, I...
Blog Post
This Week in the Copier Industry 10 Years Ago, The First Week in January 2009
Ten years ago this week and what was on our minds? It was the Great Recession. I remember it all too well. Many of my accounts were in the AEC market, remember losing almost 30% of that business because of bankruptcies, companies closing and companies just buying their device once they came to the end of the lease. Hope I never have to go through that again! Enjoy the threads from ten year ago this week! Weekend Copier Notes from 1/4/09 Neal · 1/5/097:19 AM According to survey of printshops...
Blog Post
This Week in the Copier Industry 15 Years Ago, The First Week in January 2004
Some of these devices sure do bring back some memories. interesting news with Ikon, and I remember the DiALTA Color CF5001 very well! Enjoy these threads from 15 years ago this week! Konica Minolta Unveils DiALTA Color CF5001 1/6/049:19 AM Konica Minolta Unveils DiALTA Color CF5001 Konica Minolta Business Solutions U .S.A. Inc. has introduced a 50-page-per-minute (ppm) color printer /copier/scanner, the Minolta DiALTA Color CF5001, designed specifically for environments with high volume...
Blog Post
This Week in the Copier Industry 5 Years Ago, The First Week in January 2014
Some great threads here, especially the blog series I wrote for "31 Ways to close more copiers sales". Enjoy these threads from 5 years ago this week! Pacific Office Automation Helps Local Children by Matching Donations in the Fox 12 Holiday Toy Drive Art Post · 1/2/1410:14 PM Pacific Office Automation Pacific Office Automation ( http://www.pacificoffice.com ) is a leader in managed printing solutions and document management software. Since 1976, Pacific has grown to become the industry’s...
Blog Post
This Week in the Copier Industry 10 Years Ago, The Third Week in January 2009
There's a pretty decent thread below about relationship selling. It's ten years old and yes I found it some place on the web. Speaks about common ground with the client along with trust. Take the three minutes to read this thread. Relationship Selling – The Buy and Buy Enjoy the threads from ten years ago this week! Weekend Copier Notes from 1/18/09 Neal · 1/19/098:46 AM bundled with Kodak MarketMover, which is a package to assist printshop owners in marketing and selling digital output. The...