Tagged With "Client Engagement Training Series"
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Re: Saudi-Based United Carton Industries Company Invests in Digital with EFI Nozomi Corrugated Printer
https://en.wikipedia.org/wiki/Nozomi_(train)
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
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Re: Smart Operations Panel
I'm doing the same as Old Glory. It's taken some time but I'm able to train new Ricoh clients on the new interface. It's takes a lot of practice because I'm still use to the classic GUI
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Re: Is selling at cost the future for print hardware?
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
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Re: New A3 TASKalfa 305/255
Sounds like Kyocera won't have much use for dealers if you can train a monkey to set it up and service it.
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Re: New A3 TASKalfa 305/255
That is the future of most small and mid sized machines. Prepare yourself.
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Re: Quake in Japan
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: How will the earth quake in Japan affect...
Toshiba HQ Bldg. in Tokyo is designed to resist earthquakes. Employees actually felt sea sick on the upper floors as the building gently swayed back and forth absorbing the shock waves. The elevators stopped woring. All Toshiba employees are OK and the earthquake had no significant effect on MFP production. MFP production is mainly in China. Toshiba has closed all non essential facilities to comply with Govt request. In Tokyo, there are now rolling black outs and interruptions to train...
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Re: Sales Manager Advice
I don't think you could have a selling sales manager who also (actually) manages 6 people. Selling sales mangers are great in areas that need someone in charge but the number of reps do not justify a manager (usually 2-3 reps). If you want someone to hire, train and actually manage people, don't give them a quota for individual sales. If you want someone to answer a few questions and turn in the month end paperwork without really "managing" anything, go with a selling sales manager.
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Re: Ricoh Launches New Aficio MFPs With App2Me Solution
Without limits? If you sold a 171 and the customer had 50 workstations, you would install the print driver (and then the fax driver) on every one of them? My suggestion is to incorporate a reasonable limit to the installs. The customer needs to learn how to install the driver anyway since I doubt you would come back out in six months to install a driver on their new PC. Five workstations per device seems to work well. That's enough to make sure everything is working and train the customer...
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Re: For all Replublicans, or Indies
Old Glory: I see Perry just came out with a plan for a flat tax for 20%, not sure exactly what that means.....you're from East Texas, what are you thoughts on Perry? I have relatives in Mass that state Romeny is a train wreck.
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Re: For all Replublicans, or Indies
I'm still on the Cain train, I heard someone make a statement that Cain does not have any political experience and I thought, gee that could be a good thing. Really though, I'm sick and tired of career polititians. I think a business man will make business decisions to get the US economy back on track.
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Re: Selling is dead. The Customer Community killed it.
Well written blog, however I as agree with many of the points in the blog. For example: 1. Selling is not dead; it has changed and will continue to change. As the author finally arrives at near the end “old selling” is dead. As buyers change, great sales people have to change with them. Selling is alive and well, it has just changed. 2. Buyer communities did not kill selling. If anything, they can help it. If your company is doing a good job and made a name for itself then the buyer...
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Re: Managed Services "Are You in or Out"!
If you're going to sell I.T. you have to know I.T. and be able to speak their language. I take our I.T. Sales Specialists on a lot of calls, and once they start speaking geek, I know enough to somewhat understand, but the conversation eventually gets to areas that are completely Greek to me. It's just like if we were to get some sales guys from IBM and tried to train them to understand and sell imaging. It would be completely foreign to them.
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Re: Managed Network Services discussion
I was being facetious when I mentioned Sears. Just trying to make the point that its not that easy. MPS is easy. Cross train tech guys on HP and Lexmark, that already know imaging basics and turn them loose. Then your synergies take over. Your regular reps sell it and you don't need a stable full of specialists that are persnickety to say the least maintaining it.
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Re: 240WD
I have situations like this before, even though the 240W is only six years old, keep in mind they were around for almost 4 years! Ricoh has now listed them as "limited parts" or something to that effect. This is the first item I would tell them about. There has got be advantages moveing to the W3601 for them. Are they scanning if so, are they only scanning as a .tiff. Are they emailing the scans as .tiffs or are they converting to .pdf, if they are converting to .pdf, have they considered...
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Re: NEW Duplicator with Paper Cassette
I heard the JP 4500 is to be released within the nest week along with the new Seri Printer. I am not sure about this system, it just might be a system for the European Market.
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Re: SERI Launch Date
Ah........, the long awaited SERI printer. This devices wroks in tandem with any of Ricoh's Digital Duplicators. It actually allows duplicators to print onto alternative media, such as "Tyvek", "Coated Stock" and other stock where the ink was not drying. The SERI dries the ink by passing the paper and ink from the duplicator under a UV light. This process also allows Ricoh to now release "transparent inks", meaning CMYK printing can be accomplished. To me the Seri gives us a new market, that...
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Re: SMB scanning and Administrative Login
Well, alot administrators have a 30, 60, or 90 day password policy. And when you setup a SMB scanning and the file destination is located on a server, the admin usually gives you the administrator password. Well, this password policy will effect you because you used the same credentials for each entry. They CORRECT workaround is to request a separate username and password created just for that MFP itself. And allow that newly created username and password FULL right access to the scan folder...
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Re: So Many Choices
Scott: Of course one of the ways i keep up is with this web site, I can learn hardware and software as I "need to know" and still concentrate on prospecting, demoing and closing. To the new "recruit", how can one possible learn the features and benefits of the entire Ricoh line. We (COPI) sell the entire line, out of eight sales people we probably have two that have the knowledge to "sell it all"! I have seen numerous reps come and go, when they have had to learn product knowledge, sales and...
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Re: AP3800CD Printing White Letters?
Ted: The new Seri Model 25 (use with TCII or JP8500/5500) will be able to print the color of white! White ink is expected to be released in the next month or so! Art
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Re: Urgent Need help!!!
We just got our Seri Reflex Blue in today so it must now be in stock. If not I can sell you one if you are in a bind. Is Reflex Blue what I need to do full-color?
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Re: Urgent Need help!!!
Seri Blue M is needed for CYMK, Reflex is the Royal Blue, like our normal inks. I have spare Seri drums in an emergency.
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Re: Urgent Need help!!!
Thanx for the effort, I heard that there are n o seri drums in stock and they may be arriving today. Art
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Re: Riso HC5000
The Lexmark thing is now providing stability for Riso. Their sales actually increased last year, but only due to the sales of Lexmark. Otherwise, duplicator sales declined sharply, I hear. It would be great to get the scoop on this device, as Jim says, with the Seri and this, there might well be some life in the old girl yet!!!
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Re: Global buysCOMDOC...yes you heard correct!
Geez, what's with old dog copier guys and Algebra - took it twice in High School and passed it once then had to pass it again in college and barely passed. At RxR crossings I break out in a cold sweat waiting for Train A which left Peoria at 25 mph heading east and Train B which left Detroit heading west at 35 mph to collide 'cause I can't figure out where they'll crash . . .
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Re: Duplicator and sorting ideas
Amanda: What type of finishing?, do they need booklet making, more than 20 11 x 17's? Would they like to have spot color? Finishing options are available, however my first approach would be with two 90's with the finishers. You can sell the sizzle, that the systems will pretty much work unattended. They will have to fill and empty the paper, any printer would love to have the job run with out much labor involved and you can also sell the sizzle of direct print from the PC. If the finishing...
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Re: ARE YOU GOING TO THE SHOW???
I was just thinking of taking the train in on Monday. I have to do a family thing on that Sunday which I cannot get out of. Let me know what the plan is. Thanks, -=Mike=-
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Re: Samsung Printers Win Pick Awards for Outstanding Achievement from Buyers Laboratory
Just in the last week I've read several threads on the P4P Hotel and heard from several dealers that they are loving the Samsung line of copiers. Watch out Canon, Xerox, Ricoh, Sharp, Konica Minolta, Kyocera and Toshiba the train is coming down the tracks!!
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Re: JP4500 Quality !
Thought I'd share what I wrote to Scott.. We've got several units out there, but I really don't have a handle on actual yields as yet. I do have high expectations, though. So far reliably, we've had no issues. Even have a client who runs a bunch of envelopes with no cutting into the master, another benefit of its thickness. Haven't done much color work, possibly due to the limited standard colors. I heard a rumour that Ricoh was trying to see if they make this Seri compatible. We'll see. For...
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Re: JP4500 Quality !
Guys, I took a chance and placed a 4500 in a print shop. He is enthralled with the copy/print technology. Ink yields compared to the JP3000 have been outrageous. He's averaging 11K per cartridge on long runs. He has not complained about registration, and he is doing single color NCR. As far as registration for 4 color work, the jury is still out. The JP4500 uses does the new press roiller design that is in the JP5500 and the JP8500. As far as working with the Seri, they should find a way to...
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Re: New Duplicators from Ricoh
Not that I know of yet. Was it part of the Seri configuration? I knew they were developing that, but thought it was going to be a Seri hybrid - that is using a resin ink. Also, how many heads did it have? My information says that they might have up to 6 heads when all said and done. They are supposed to be replacing the 8500 with a unit that has the HQ master technology, with much greater functionality at the control panel. Any new news of that?
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Re: territory splits
with us it's 40/60 with the 60 going to the installing rep who has responsibility to train and all follow up work
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Re: Seriprinter with the LCT
I will check for you, we have not had the opportunity to install one of these. You may want to give Ray Bauer a call. He is the Product Manager for the Seri and the accessories. He can be reached at 973.882.2000. Thanx Art Post
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Re: 480 Scanning Problem (odd size drawings)
I have not tested any scanning on the 480W as of yet, but I always train customers to set the scan size versus using scanner mode. My experience has been that if your scan is slight skewed or off center, the scanner might recognize a bigger size. When printing, the printer will APS a larger paper size or not allow printing at all. If you have a scanned original that is just over 36", not only will the job redline, but you cannot force it to print to a specific roll. Basically, you are left...
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Re: RPCS MANUAL?
Warren, I am not aware of a maunal for the RPCS driver. I train all my customers from my knowledge about the driver. I will do some checking. Art
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Re: Scanners Desktop vs Centralized MFP Scanning
Desktop scanners are a commodity that IT will buy from CDW. That's a fact. No way around it. I've got a major medical account where I have all the copiers and printers. The customer has at least 400 desktop scanners. Their IT Department buys them on line. The same goes for the half dozen White Boards they have. I did quote them on Ricoh Whiteboards and they thought I was out of my mind because my price was so far out of line with what they'd found on-line. I can't propose these products,...
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Re: Product knowledge
Our reps train the customers on hardware. Software we rely heavily on the manufacturer. For sales training we rely on the manufacturer but still do in house trainings as often as possible.
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Re: Buyers Are Liars!
Unreal! I had to have this talk with a rep the other day. This girl sees the positive in everything and is about as happy go lucky as anyone I've ever met. She didn't believe me that buyers are liars. She got strung along with a customer that was going to lunch with her, having a glass of wine in the evening with her, all the while telling her she would have an order soon. She stopped by her office and there was a brand new machine sitting there and it had been there for a couple weeks.
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Re: Buyers Are Liars!
@Jason H thanks, I just needed to vent. The longer you're in this business you realize that an order is not an order until the copier has been delivered and sometimes that's not a done deal either.
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Re: Buyers Are Liars!
That's awful Art. I'm sure many of us can relate to that story in one way or another. This was a first for me; I was working a new account for over a year, they were completely unorganized and had no handle on the printing/copying expenses throughout the country. The whole time my contact was telling me that we were going to get the business and that I've shown him that his account was mismanaged. Then the infamous "ghosting" occurred, no calls back, no responses to e-mail. Then at 10pm one...
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Re: Buyers Are Liars!
Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...
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Re: Sales Rep Career Path
This is an interesting topic. I have been trying to figure this out as well. Usually the feedback I get from reps is that they don't feel like there is anywhere to go or move up to. I am trying to make them team leaders after they prove themselves and hire and train junior reps and create teams of 3-5 reps.
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Re: Phoning for the Right reason
I agree. I get pitched all the time immediately before even hearing what they do or who they are with. I learned from a good friend of mine who runs a pretty large insurance company that they train their sales people to first ask if the prospect has a minute to talk. If so then they move on to value statement etc. and if not then nothing you say at that time is going to be of interest to them. They will then ask when a good time to call back is since they are too busy at the current time.
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Re: Phoning for the Right reason
Originally Posted by Jason H: I learned from a good friend of mine who runs a pretty large insurance company that they train their sales people to first ask if the prospect has a minute to talk. Canon teaches their reps the same thing. The training program was called "B.A.S.E. Selling" if I remember. Phones would be much more effective if prospects actually answered them!
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How To Use a Thin Client as a Printer Server
By Tom Fenton 02/12/2019 When I upgraded to Windows 10 from 8.1 last year, I found that my printer was no longer supported and after a long and fruitless search, I could not locate a Windows 10 driver that would work with it. I acquired my printer, an IBM, Lexmark, Ricoh Infoprint 1352, at the beginning of this century: a 40 PPM monochrome laser printer designed for the small to midsize business (SMB) market, which has been a workhorse for me for the last 15 years, and has never given me any...