Tagged With "Amazon"
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Re: Recognizing Disruption
What, this article has been up since the 3rd and no comments? Well, I guess I'm guilty of that too as it is the 9th. However, I am surprised that I'm the first to comment on this. I have been in the business for a total of 5.5 years so on one hand I'm still a greeny (but then in the copier business that seems to be pretty tenured) and I'm 54 yrs old. After my first 1.5 yrs in the business I took another job, but then cam back 10 months later after my old boss called me with a major account...
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Re: Recognizing Disruption
ebyers, ty for posting the reply. I've been out of sorts for the past few weeks with some much needed time off. Many dealers don't need to change because they are still making a great profit. Sorry, I meant GREAT profit! Thus change is not in order for them. Salespeople to make that change, it's possible, one great idea with a few bucks behind that idea could change everything. What Ray posted above could be the copier industry, or it could be IT services or maybe software. Print Audit has...
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Master Service Providers Face New Competition
Most MSP technology resellers who are increasingly delivering IT Security Services, understand they will outsource the heavy lifting associated with IT Security, compliance, and education. I think the time has come that there will be a new competition which will challenge Master Service Providers, especially those with limited resources. Two thousand nineteen will be the year of new options and game-changing competitors. Some will re-invent themselves becoming the new competitor, and some...
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The Pandemic Gets The Blame
The times we are all navigating through are brutally devastating. The death toll across the globe is tragic, and the human suffering through this pandemic will remain long past its eradication. I am writing this article for the millions of business leaders who are being tested like never before. It is my effort to help them pass the test and prepare for the next one. "Through candid conversations, new realities can blossom." Well, I guess Amazon is finally off the hook as the pandemic is now...
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Recognizing Disruption
What we see is only visualized after our mind translates the image. In business, our actions can easily be highjack by what we conditioned ourselves to see. Why is it that some can look through things and some only see things as painted with no interpretation? I remember years ago there was a poster the picture was a bunch of squiggly lines. As you stared at the picture squinting your eyes just right, the squiggly lines would come to life as a recognizable image of a person or thing. It...
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Are you Customer Centric or Product Centric?
Most in business would say “Of Course We Are a Customer Centric Business.” However with today’s rapid rate of disruption caused by organizations and Industries who continuously out innovate legacy organizations. I would say they are lying to themselves and here are my reasons for saying this. A company is built to sell a product which solves a problem. What happens when the problem the product solves is not an issue anymore? Or what happens when someone else circumvents your products...
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Imaging Channel, Why Should Amazon Have All The Fun?
I thought I would share a thought or two on the In-Home Tech Business. As many of you know my background is the Imaging Channel, Print/Copy equipment, and services. Obviously, this channel is desperately seeking a broader deliverable. Some in the channel have successfully transitioned. I had the opportunity to help lead the successful reinvention of a legacy print sales and services business, into that of a Managed IT/Security/ Services Firm that experience taught me many things. I look...
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Customer Experience is not discovered in a Survey
So, the leadership decides to survey their customers; please tell us how we are doing? Most all organization perform this exercise some so much it's annoying and some hardly ever. The results are always the same our customers love us, our customers would most definitely buy from us again, and our customers say that they are happy. Oh yes, there is always one or two who complain and wish they never meet us, of course, most of the time we determine the complainers are unreasonable. Yes,...
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The Intersection Where the Digital and Physical Worlds Meet
The Typewriter was still clicking away when the Word-Processor was invented; the word processor was a better experience. This better experience caused the collapse of the typewriter sales and service model The camera was still taking pictures on film when the Digital Camera was invented; the digital camera was a better experience. This better experience caused the collapse of the camera and film sales and service model The Copier/Printer will still be making copies/prints as its Customers...
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We Need Continuous Relevancy Management; Change Management comes too late.
“Attention Legacy Companies! While you continuously fight to get buy-in for change your new competitor bought in for continuous improvement and bets on your complacency.” What do you mean you can’t get buy-in. Why are management teams so focused on the pacification of Buy-in Management? Too many organizations are losing the battle of their relevancy because they insist on focusing on Change Management over Relevancy Management. And yes I believe there is a difference. It seems that the...
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The Wrecking Ball
Recently while walking through downtown as I looked around at all the modification taking place, it validated my thinking of how nothing remains as it was once intended. The marvelous of technology consistently change our intentions and speed up the tenure of relevancy. Eventually, we need to bring in the wrecking ball and deconstruct the past to construct the future. Many will hope for more time, some will be victims of time, while a few others will continue being ahead in time. Sears is a...
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Nice work.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Ty, Larry. Are you going to BTA National in NYC in September? If so, lets chat!
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Ty Larry. Are you going to BTA National event in NYC next month?
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
I do get occasional competition from Amazon, mostly on A4 product, so great story and advice on how to deal with clients. I buy stuff from Amazon so it never hurts to check their offerings. Thank fully none of the Toshiba products that I sell are listed on Amazon. Many toners are listed but all of my copiers are under a cpc contract where toner is included at no charge.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
HP, Lexmark, Kyocera, Ricoh, Konica Minolta, Canon, Sharp and Xerox are all guilty of undermining the dealer channel by allowing parts of their current product line to be sold on Amazon.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Amen to that, guilty as charged. Plus they won't do anything about it.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
You can often buy your own products on Amazon for less than you can from your manufacturer. Dealers must be using their cash with and hold back to dump equipment on the web to hit their quotas.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
I see it all of the time.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Well put
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
More competition. Need patience and cleverness.
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Good story Art! Hopefully this isn’t indicative of the future wave of decision makers. I’ve competed against the Amazon quote as well. Asked for the link and found the device wasn’t shipping from the US therefore how could they determine if it was the right plug/power and also in this case, shipping costs brought it back in line with my number. Having some one millennials in my sales force and personal life, I think where our industry may suffer a bit is there lack of perception as to the...
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
Short but sweet “Piece of cake” https://www.p4photel.com/blog/the-retirement-party The Retirement Party Art Post9 hours ago
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Re: The Wrecking Ball
Well put. Define what the market wants. Cater to that and move in that direction. Sometimes easier said than done. Hire those who can assist. Use your talent to educate those within to move forward. Nice article. Plenty of opportunity to grow your business.
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Re: The End Of The Day With Ray! A Refresher on Staples, DEX, and Amazon
I may not agree with Ray, but I do enjoy his presentations!
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A Sales Professional Communicates With Honesty, Transparency And Integrity, Are You?
Transparency reveals your character. Transparency is all about intentionally sharing your soul to the world by showing your true self to others. Being transparent is powerful. It's hard to be transparent if you're not transparent with yourself. Are you living a transparent sales lifestyle? Are you holding back? A transparent sales professional throws all their cards on the business table. Unfortunately, the sales community has a trust and respect issue. A heart professional measures success...
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MSP & MSSP Industry Notes for July 24th, 2022
Sponsored by July 24th, 2022 Arcoa Group Why partnering with ARCOA makes sense Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and...
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3 Reasons for Businesses to Choose Office Print Partners Over Amazon
3 Reasons for Businesses to Choose Office Print Partners Over Amazon Amazon seems like a good resource for purchasing affordable office supplies. After all, they offer a wide range of options from a variety of suppliers all presented on a single platform. Amazon also offers printing supplies that can fit many different office printing needs. The platform has many different sizes and types of paper, ink, and even toner. Some suppliers on Amazon even offer printer replacement parts like ink...
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What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
I'm not sure what the title of this blog will be at this time, and as I get deeper into the story I may come up with it as I write. About eight months ago I received a lead from my service department about and old Ricoh 1035 that was still in the field. We didn't sell the device new, but somehow ended up as the service provider for a small law firm. No maintenance/supply agreement, just service and bill as needed. For six months I got not where with phone calls, was never able to get to...
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Seven Items You'll Need to Make Your Own Copier Survival Kit
I can not tell a lie! If it were not for some Dale Dupree threads on Linkedin I wouldn't have remembered the "gifts" I used for cold calling (old fashioned knocking on doors) in the eighties. Dale calls them "copier survival kits" and he's well known for doing some creative old fashioned knocking on doors with his survival kits. Kinda reminds me of myself back in the day, be creative, think outside the box and throw enough **** on the wall and see what sticks. Eighties Back in the eighties...