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Tagged With "Direct Metal"

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Re: W6700sp help!

fisher ·
Like Art, it is rare that a 6700 leaves here without the aftermarket try. Just a heads up on that tray.......if the customer bumps into the tray there is a very good chance that the metal tray will fall on your customer's feet. I had it happen to me. To see what I mean mount the tray on your 6700 and push the tray forward in the center......the two hooks will disengage and the tray will come crashing down. I came up with a very simple modification to this tray that will eliminate the...
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Re: Here's the deal

Mr. Copy (Guest) ·
The imagepress is about $25,000 more retail and offers a lot more professional finishing features than the Ricoh. The Canon also has a better reputation in the production printing market. Usually when people look at gear this fast they really pay attention to reliability and quality of build. There is a lot of metal in the Canon, not as much in the KM and mostly plastic in the Ricoh.
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Re: MFP Refurbishing & Recycling

SalesServiceGuy ·
In Nova Scotia, Canada we are no longer allowed to dispose of copiers by taking them to the landfill. We must pay a local moving company $30.00 per hour (or send our tech to their premises) to disassemble the copier into it glass, metal, plastic & electronic components. These components are then placed in different bins for recycling. It can take approx two hours. The tech does not have to be delicate in the disassembly so wire cutters, crowbars and sledge hammers are now part of our...
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Re: Selling against Offset Press

Art Post (Guest) ·
Keith: I may have a few old excel spreadsheets, I will have to look. However, I can explain here and you may be able to create your own spreadsheet. Commercial Press Shops (ones that have union employees) have a tremendous overhead cost when it comes to making a plate for the press. You have to find out what type of plates they are making, whether paper, metel, or poly. The Metal has the highest cost and the paper plate being the least expensive and then the poly in between. The cost for the...
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Re: Around The World with Ricoh II

Art Post (Guest) ·
Ricoh Cleans Up! Story Link Ricoh congratulates all its volunteers for their efforts on Clean Up Australia Day 2004 On Sunday 7th March Ricoh fielded a team of 106 volunteers to participate in Clean Up Australia Day, 2004. Numbers of volunteers increased by 25% from the previous year. Representatives from Head Office and each branch gave up their time to don a pair of gloves, roll up their sleeves and get a little dirty for the sake of their local environment. Clean up sites included...
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Re: GBC ProClick Pronto 3000

SalesServiceGuy ·
On the StreamPunch Pro, the Cerlox GBC 19 Hole Die set is listed by Ricoh on their price pages as a consumable item. In a Youtube video for the same, these seem to be of metal construction. Do they wear out over time?
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Re: GBC ProClick Pronto 3000

SalesServiceGuy ·
The heavy duty die sets are more expensive. The regular die sets are made of white metal. As a by product of the punching process, the die sets get quite hot. The regular die sets expand and begin to lose their shape over time. This is why they need to be replaced every 200-300k punches. It is recommended that a user buys two die sets and exchanging them every second hour if they are doing a lot of punching.
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Re: Ricoh MV 310

ecurb (Guest) ·
This could be a lot of things associated with the scanner assembly. Usually, its a dirty scanner rod. Clean the rod with alcohol and clean the inside of the metal bearings that the ccd assembly rides on. Do not place lubricant on the scanner rod. It will attract dirt. It also could be aging scanner motor unable to pull the scanning assembly underneath the ADF Also could be defective ribbon cable going bad when fully extended. If above fails replace scanner shaft, scanner motor, ribbon cable,...
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Re: We're Sorry.......To all my Canadian P4P'ers!

SalesServiceGuy ·
I have been glued to the TV watching Canada win Gold in the Women's Olympic Hockey final beating USA in a thriller. in the men's hockey, Canada beat the USA 1-0 and advances to the gold metal round. I am waiting for Barrack Obama to pay up on his losing bet to Canadian Prime Minister Stephen Harper and deliver two cases of beer! Productivity was not that great today in Canada as everybody who could was watching TV.
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Re: Label printing (Aluminium backed)

Art Post ·
Spoke with my guy about this and no the muratecs can't due a metal backed label, however there are substrates available that have a gold and silver background that you can print on
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Re: Konica Minolta Promises Unrivalled Productivity With the Launch of bizhub PRESS C1100 / C1085

Bumble001 ·
These two units have launched in Canada and I suspect USA. I have attached the Spec sheet and Brochure.
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Re: Canon Expo 2015

Jason H ·
Originally Posted by Art Post: If you hold your mouse over the image the description displays. Thanx for these they are awesome!! Wish I was there. Art, I was thinking of a way to smuggle you in but I tell you what they had security out the rear. Metal detectors, bag searchers, and they scanned your badge every time you went in and out.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Have to remind customer of your long term involvement vs. price. Usually the differentiator...
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Re: Canon Business Systems Pulling a Ricoh

Rogue ·
Originally Posted by Art Post: Whoa there Art.... I've been with Canon (CSA) for 20 years. We have thousands of well satisfied customers. Not everyone everywhere is going to be happy but, to the chagrin of our competitors, most are. If they aren't, they will leave. You know it and I know it. We have ROE's that are rigidly enforced where I do business, we are not out to buy the business and the competition from Canon's own dealers often force prices to rock bottom margins. You've been at this...
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
I call complete bull **** on that. I am dealing with a customer right now whose quote from csa is 20% less than we can buy it for with all programs etc. the directs are blaming the dealers for running the industry into the ground? That's hilarious And I've heard that from Ricoh direct as well. Let's not forget who decided to bring out the A4 machines and drive the hardware revenues down to nothing and then start doing service at cost so the factory could continue to run. Those branches are...
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
I am dealing with this right now, my DBM is looking into it but I'm skeptical having lost two previous accounts to Ricoh Direct. One was a school district we had seven mfp's in Ricoh had one billable obsolete AF 650 so "technically" we weren't the incumbent. Ricoh has a lot of ways to get around their rules. Ricoh "says" the dealer cost is the same as direct but we see them sell at our cost all the time. Originally Posted by txeagle24: We've had issues with Ricoh finding (or try really hard...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Need to resort to good old salesmanship. Dealer service and personnel benefits. Best wishes..
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
It's difficult to sell dealer service and benefits when your pricing is 30% higher. That's a lot of value to add and if anyone thinks they can truly do that much value on a regular basis, I want them on my team.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
30% very big difference. Best wishes.
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
That's about all I can tell my reps is good luck. Your not going to beat the directs on price. If you can sell the value of a dealer/customer relationship that's the best bet. My post may have sounded a little Blount/direct towards you which wasn't intended. I just get fed up when I see my reps bring quotes back that we can't even touch without losing money.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it worked sometimes it didn't. You seem to be seasoned at this. If significant enough I brought DSM from Mfgr. That helped me get customers attn.. Usually mentioned to prospect longevity of rep from dealer vs. transition of direct contact if that helps. Let me know how you make out.. Again best wishes. What state are you in?
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
Just got off the phone with my DBM and OF COURSE Ricoh has one machine in the county system so I can't keep them out if the board wants to consolidate under one vendor. I'm thinking my days as a sole source RFG dealer are over. I could add Sharp, they call me every now and then but EVERYONE around here sells Sharp. Looked at Kyocera once but they wanted $65k buy in. Suggestions?
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Re: Canon Business Systems Pulling a Ricoh

mnchstr ·
We're in Illinois. I have brought in my DSM/DBM and a Ricoh Solutions specialist when necessary didn't help in the last instance. When we see Xerox selling off the state contract they usually sell at below our US Communities cost. This is a broke ass state and price is often the only "value" they care about.Originally Posted by Larry Kirsch: Price , as an objection has always been challenging. I use to spread difference over 5 yrs then load up on advantages which I could offer. Sometimes it...
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Re: Canon Business Systems Pulling a Ricoh

txeagle24 ·
I would add a solid A4 lineup from Lexmark or Samsung. They're aggressively priced, & Ricoh would likely still consider you a single source dealer. A3 placements are on the decline, & A4 is the only growing segment, plus the aftermarket revenues and profits are higher.
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Sounds good. Years ago I was br. Mgr in loop for Savin.. Also had sharp/ Panasonic dealership nyc.. Business has changed but appears to be more lucrative nowadays . Kyocera may play out as good second line... Nice warranties for dealers.. Stay with it.. Where in Ill. Are you??
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Larry I am in NC. Have been doing this about 10 years. It's all I've done since college. I love the industry, for the most part, and really am at a point I couldn't afford to leave it behind. We are a family dealer so running the company has always been my goal so I've neve freaky wanted to leave either. For the ones that are single source RFG, we use to be in the same boat. We added Samsung in 2009 so we have seen tej good and the really bad of SAMSUNG. We brought on Kyocera for a short...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
All sounds good. Bumped into Keith Allison last week. Is he in your area?? Anyhow sounds like you guys are well diversified . Re the tough prospect !! Perhaps an offer of a back up used copier could counter Ricoh 30% lower cost ? Try almost anything to get prospect on your side. Then next year inc price?? Maybe?? Lol
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Yes Keith has a branch in our area but we don't run into them that much. Yes we stuck it out with Ricoh for as long as we could. We really took a hard look at the dealer/manufacturer relationship when the ikon merger happened and we saw pricing in our area that was worse than we see now. What broke the camels back was when we asked for support from Ricoh to gain some of the canon accounts that we had engaged and Ricoh told us point blank to walk away from the deals because we would never win...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Sounds like you are on a roll. Keep up the good work...
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Re: Canon Business Systems Pulling a Ricoh

Art Post ·
mnchstr How about Muratec, they now have the A3 KonicaMInolta's also
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Unfamiliar with that group...
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Re: Canon Business Systems Pulling a Ricoh

TML ·
This has been a great thread so far! We're a mid size dealer in central pa and have most of the directs knocking around in our area. TABS, KMBS, RBS, CSA, Xerox and now Global just bought a small dealership. In addition we have quite a few other Indy dealers like us. I whole heartedly agree with what some one said before about selling the value of your company, service and the relationships. I've also told customers point blank I cannot compete with the directs price so if that's all that...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
A lot of focus , dedication, and hard work always is helpful. A little luck also doesn't hurt. Best wishes.
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Re: Canon Business Systems Pulling a Ricoh

Monte ·
It has been that way for years in my area. If Canon enters the deal all profit is gone.
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Re: Canon Business Systems Pulling a Ricoh

Docutrend ·
Usually they sell at dealer cost less all incentives on accounts where they are the incumbent.
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Had a deal recently that we were the incumbent and CSA came in and placed the exact same machine as we tried. Customer gave us the quote and our true cost was around 14,000 or 15,000 and they sold it to them around $9,000.00. Anytime CSA is in a deal there is a very small chance of winning. The only thing we have going for us is their service is very lousy so after the lost sale we usually pick up a service agreement at some point. Ricoh has been good about enforcing the rules of engagement...
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Re: Canon Business Systems Pulling a Ricoh

TML ·
CSA operates under a lawless abandon. Their number one goal is to move boxes even at a loss. While they didn't lose as much this past year, they still didn't turn a profit for CUSA (canon USA) and no one at the top seemed to care. Having met some of the top tier dealers in the northeast, the sore in every single independent dealers side is canon solutions america / canon business solutions. We all know competition is out there, but to have to explain why us as a canon independent dealer is a...
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Re: Canon Business Systems Pulling a Ricoh

Art Post ·
Originally Posted by TML: CSA operates under a lawless abandon. Their number one goal is to move boxes even at a loss. While they didn't lose as much this past year, they still didn't turn a profit for CUSA (canon USA) and no one at the top seemed to care. Having met some of the top tier dealers in the northeast, the sore in every single independent dealers side is canon solutions america / canon business solutions. We all know competition is out there, but to have to explain why us as a...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Some things don't change... Rules of engagement lol multiple lines dare best protection for independents...
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Re: Canon Business Systems Pulling a Ricoh

NC_ACC ·
I was employeed by CBS (now CSA). I moved my family back to the east coast after working for 6 years in the Portland OR area for CBS as a production print specialist. Perhaps things have changed since I left CBS 2 years ago to come back to a Canon dealer... I was beaten and battered (related to my cost) when I was at CBS by all 5 local dealers. I now manage a sales team for a Canon dealer. We have never lost to CSA in the 3 years that I've in this position. In fact, I had a promo running for...
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Re: Canon Business Systems Pulling a Ricoh

NC_ACC ·
...friends don't let friends lose to CSA
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Re: Canon Business Systems Pulling a Ricoh

Christi ·
Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product.
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Re: Canon Business Systems Pulling a Ricoh

mriles ·
If you are referring to Canon Solutions America (former Oce), then yes Canon has been protecting their investment since day 1!
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Re: Canon Business Systems Pulling a Ricoh

Jason H ·
Originally Posted by Christi: Art, Yes, Ricoh's ROE is serious business. If you're not seeing that in your territory, you need to contact their MVP, or even Mr. Brodigan himself, immediately. I've seen him take the matters into his hands personally. When you are moving half our gear a year, you hold more cards then you think. How Canon can afford not to is beyond me. I guess that's why we're seeing more Canon dealerships starting to carry our product. I too have seen personally very high...
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Re: Canon Business Systems Pulling a Ricoh

txeagle24 ·
We've had issues with Ricoh finding (or try really hard to find) ways around Rules of Engagement. One example I will use is a former customer I had that had all of their local Ricoh MFP placements with me but had a few old units from Xerox locally & several Ricoh units in a different market from RBS. The customer was looking to upgrade a Ricoh machine that I had placed a few years earlier. Ricoh went in and gave them pricing that was 25% lower than I could offer, & when we brought up...
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Re: Canon Business Systems Pulling a Ricoh

Larry Kirsch ·
Frankly in my experiences the vendor (oem) will try to obtain the business , then negotiate with the dealer if they are unsuccessful going direct. Sounds like the game plan they employ.. Suggest working those things out prior to channel conflict. Long range consequence tends to upset customer who then selects another manufacturer altogether. Best wishes to those who encounter these circumstances... Try settling before not after..
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Re: Canon Business Systems Pulling a Ricoh

Old Glory ·
We have been very pleased with Ricoh's commitment to the ROE. We even got full credit for a sale that RBS made after we brought the discretion to Ricoh's attention.
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Re: Canon Business Systems Pulling a Ricoh

Czech ·
Where I work its the opposite. Canon and Canon dealers have no rules of engagement. However, dealers are typically 20% less than Canon direct.
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Re: New Ricoh Signature Series Color MFP's on the Web

BCarroll ·
Agree with your comments. Take a look at the Savin website, Lanier website, and the Ricoh USA website. The Savin website is in need of a major update...
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Re: New Ricoh Signature Series Color MFP's on the Web

Larry Kirsch ·
Age old channel conflict issue. Does Ricoh Employ a dealer council. Might be a good idea to forward your thoughts to them. Best of luck and good selling...
 
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