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Tagged With "Protected Trust"

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Re: The Milk is Out of Date!

Larry Kirsch ·
Trust is the number one ingredient.
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Re: Around the Word with Konica Minolta

Art Post ·
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: Print Control/Mgmt

John MacInnes ·
Hi Everyone, Thanks for your posts. Every year or two we see new, low cost competitors that come out of the woodwork for a little while. We are selling against these guys the same as you fight your low cost competitors. There are a few obvious detriments that seem to have stood the test of time. The revenue model can not possibly be profitable for 80% of your customers. Ridiculously low is exactly that, ridiculous and unsustainable. $500 worth of technical support will be used up mighty...
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Re: Possibly moving to Ricoh....

Shaja ·
I'm going to say something here from my experience of being a copier buyer BEFORE I started working in the copier industry. Yes, it's true, I was a client of the very dealership that I came to work for. You're not going to like what I have to say because you're sales reps and you trained to think a certain way. Please, for once, listen with an open mind to someone with experience being on the other side of the proposal. Ponder it, don't spin it. Most buyers don't care one bit what brand of...
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Re: Top 9 Blunders that B2B Sales Reps Make

Art Post (Guest) ·
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
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Re: Can you trust the Cloud?

Art Post (Guest) ·
Most of my customers do not trust the cloud, those who do already have something working.
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Re: Emailed request for quote????

Old Glory ·
I have probably done each of these options at some point in time...well except the quote at retail. I wouldn't want the perception to be that we had outrageous pricing. If the machine was entry level with a company that had little additional potential, I would respond with something like "a Doctor who prescribes without seeing the patient would lose his license and you take your job just as seriously." If it is a business that I would like to penetrate I would low-ball it and include nothing...
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Re: Dell Power Server Power Supply

montecore ·
Art....the answer is most likely. Most Dell towers have a proprietary PSU and will only fit the Dell case. If you know how to open the tower and look at the PSU there will be a model number on it. Type that into google and see where you can find one. If it is a true Dell system then you can also look it up by the model number. Are you sure it is the power supply and not the MB or something else. Do you know how to test is it is the PSU? Just because a tower does not turn on does not mean it...
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Re: Got A Situation! What would ou do?

montecore ·
First what was the terms of the first lease? What was the payment? How many months left? When you leased the used Toshiba did you check new or used on the lease? Fisher is right take care of the customer and they will take care of you. Yo need to build that trust and respect back up because right now the customer thinks he got a lemon and you do not care. If he believes that you need to act fast otherwise he will shop you and that will be the end of that customer. Honesty is always the best...
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Re: Marlin Does Not Disclose Possible Loss Of Evergreen Payments

Old Glory ·
There isn't more chatter on this forum because most salespeople don't consider it their responsibility to care. Many sales people will go to the ends of the earth to make their equipment perform for the customer but consider the lease contract the customer's problem...their the ones who signed the contract, right? Never mind that we are the ones that shoved it under their nose and it is because of their trust in us that they sign it without questioning. I suppose I shouldn't put all of this...
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Re: Ricoh Americas is contact my accounts for......

Art Post (Guest) ·
Brian: I agree, it's really a shame what has happened with Ricoh. I'm sure it's a mistake however how can you ever trust them after something like this.
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Re: Samsung Says Offer for Sharp’s Photocopier Unit Rejected

Art Post (Guest) ·
Yoda: Here is that release, still tough times for Sharp. After failing to advance far enough toward a manufacturing process goal, Sharp says that it will miss a March 29 deadline to receive the second half of a $120 million investment from chipmaker Qualcomm. In December, the ailing Japanese electronics maker said it reached a partnership with U.S.-based Qualcomm, which agreed to invest $120 million in a project to jointly develop display panels. However, as reported by Reuters, Qualcomm's...
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Re: Document Capture/Global Scan

Art Post (Guest) ·
From: Ted Sent: 3/11/2002 7:16 AM Brian, as for me 4.5 years copier sales, but 17 total in sales. Copier sales to me are the easist sales in the world. Yes you have good and bad months, but everyone in business NEEDS what we have. Not so with other sales jobs. A business cannot operate these days without printers, faxes and copiers. Lately, you can add scanning to that list. With the advent of the doc mall and e-cabinet, once you get a customer using this type of technology, they will never...
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Re: B&W vs. Color pages

dmurrah ·
here you go
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Re: Service Agreements and "Free" Copies

Chuck ·
Frankly I'd charge a lower color click rate and say to the customer "we trust YOU to manage your color output, why waste those FREE color copies if you don't use them". Of course, I get nothing for clicks or MA's as a sales rep, give me the profit on the box and I'm happy.
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Re: Konica Minolta Pro 1050

5050 (Guest) ·
.005 is still very profitable on this device....One great way to displace this machine is with a duplicator: It's a niche market but if you find Low Coverage Environments that need to run very heavy or a substrate not conducive to heat....Trust me,,,just demo your dup - You'll win.
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Re: Sales Tips

Art Post (Guest) ·
Are you truly happy? Do you even know what it means to be happy and what it takes to achieve happiness? These are important questions for anyone who is seeking happiness to ask themselves. I live my life to maintain my own happiness while trying my best to not cause unhappiness to anyone else. If you want to be happy you need to understand that you can be happy and that you should be happy. Many people make the mistake of believing that they don’t deserve happiness and accept their unhappy...
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Re: Sales Tips

Art Post (Guest) ·
Essential for your sales copy is to understand your own selling product or service. If you understand the ins and outs of the product and service, you can reply easily to any queries from your potential buyers concerning your business. If you can reply to them satisfactorily, it also can build up the buyers’ trust on you as well as your reliability which is one of the most important factors to succeed in the internet business and make money on-line. A sales copy that is briefly, easily, and...
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Re: Political Speeches

DRichard (Guest) ·
Party means nothing to me, absolutely NOTHING...I do not follow blindly. I do not trust blindly. I wasn't voting for most of those administrations since Lincoln. As a voting member of MY generation I have an obligation to question the decisions of our elected and appointed leaders. Any time my criticism is responded to with anything but respect, I will strongly suspect the motives of that official. That is to say, we can agree to disagree. But I feel it is the height of patriotism to...
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Re: Supply Price Increase

GMAN ·
I understand that this is indeed due to yen issues, but was accelerated due to COMDOC. Competing against IKON and RBS in our respective marketplaces may get tougher.
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Re: Storage of competitor's equipment during lease

Old Glory ·
Mr./Ms. customer, "Ultimately your name is the one on the lease. If the equipment gets damaged or doesn't get returned, you are the one they will be coming after. If payments don't get made, your credit rating is the one that is effected. Ask yourself this, would you loan me or any of my competitors your car? Probably not for all the same reasons you might not want to trust them or even me with your copier. I can give you every assurance that we would accept responsibility for anything that...
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Re: Storage of competitor's equipment during lease

copyme ·
Thanks very much, I think the consensus is that the customer must store the equipment themselves either on-site. Or off-site if no room in which case they are not going to want to pay for that, so that has to be factored in to the lease, maybe $50 a month for a storage unit, then it must be taken out at lease end, prepped for shippment back, then shipped. Not sure how often folks are going to want to trust a dealer to take care of all that - has anyone done that and if so how often?
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Re: How to Win Against Direct"

Former Member ·
First off - Direct can flat out close business way better than dealership reps. Dealers worry about what the direct branches are sellling it for and not about closing the business. Bottom line - customers buy from people they like and trust not because your service is good or you don't sell "VALUE" or you have 30 customers in the area. Come on man, this sounds like complaining again. We would all sell more if we had a little attitude out there and stopped thinking abuot what the competition...
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Re: My Top Ten Bucket List before I Retire from Selling Copiers

Art Post ·
I posted the link in the previous comment: Here a few of the comments with the link to the amazon page at he bottom of this thread: Unimpressive Book From An Impressive Salesperson ,September 24, 2006 By AliGhaemi (Toronto, Canada) - See all my reviews This review is from: Never Cold Call Again: Achieve Sales Greatness Without Cold Calling (Paperback) Achieving sales greatness without cold calling might be a looked-for goal in sales circles - although greatness is hell of a subjective term -...
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Re: 1515MF's

Old Glory ·
I'm appalled myself and it was with some trepidation that I humbled myself to admit it to such an esteemed group as this. I trust that you will be kind and not ridicule me in this public forum.
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Re: Firmware Issues That Need To Be Resolved

Jomama (Guest) ·
I see where you are coming from John. I cannot comment on your SM because I have known some "small town dealer-owners" who will contrict a service depts effectiveness. Sometimes because he doesnt trust the SM, sometimes because he doesnt trust anyone. If you cut the balls off of the members of the choir, you will have a choir of sopranos. As far as firmware updates, I apply them when they affect the specific operation of the machine. Thats probably 30-40% of the time. Firmware updates...
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Re: The Great Debate

Steven Breault (Guest) ·
OK, I'll make a comment or two. Bush had an off night, but his resolve remains intact. I believe that substance, steadfastness and experience wins over show and confusion, every time. I am a Navy vet (68' to 72') and my eldest son is currently at the Great Lakes Naval Training Center in Waukegan, IL. and headed to the Avionic's school in Pensacola in December. He is very proud to be an American, supports his Commander-In-Chief and anxious to serve his country. I will rest easier knowing that...
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Re: RICOH CORPORATION ENTERS AGREEMENT WITH D&H

Jay ·
I’ll play devils advocate here. Ricoh printers are already available online from many places. If Ricoh ever wants to get significant market share in printers they will have to open distribution. The RFG dealer network will not get the market share needed. But in the long run I think this will help us. How you ask???? The current Ricoh printer line is very strong. Superior to other products in many places. But we are still “selling printers”. To us that typically means long sales cycle for...
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Re: RICOH CORPORATION ENTERS AGREEMENT WITH D&H

David Burkill ·
As such this is not great news for us here in the UK, as there have already been rumblings that something similar will happen here. I have to agree, however, that the range is good (almost excellent), and if Ricoh can capture a much greater market share it will encourage them to expand the range even further and so we will hopefully get to the self-perpetuating roller coaster that HP have been on for so long. I have just lost a 38 machine MFP tender because the client was not sure enough...
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Re: RICOH CORPORATION ENTERS AGREEMENT WITH D&H

Shaja ·
When we were OKI dealers, we got burned by clients price-shopping us on the Internet. So, we learned the hard way from that experience. When Ricoh started making their printers available through the consumer-level channels (OKI all over again), we didn't take it lying down. We designed a proposal/ marketing/ educational brochure that promotes our "Dealership/Ricoh Advantage, a professional sales and service partnership with the world's leading manufacturer of digital imaging systems and the...
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Re: connectivity install form

Boston Mike ·
Could you please send it to me also...mike@p4photel.com Thanks -=Boston Mike=- "In Theo we Trust"
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Re: Print for pay industry...

Art Post (Guest) ·
Hi Rodney: Ah, printers, some will say it is one of the hardest accounts to break into and others will say they are the easist to breakdown the walls. 1. You've got to know your product upside down and inside out! They have no time for someone who lacks product knowledge. You must also know thier language. 2. Also be ready to ROI sell them, if it is a new product, be ready to show them how to make more money with your product or how to increase thier productivity. 3. Go out and invest in a...
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Re: Savin 4035/4045

dscott (Guest) ·
first try to cram your machine then do the laser adjustments before anything else. then remove the laser unit and be sure the mirrors are clean for the sync detection. then try replacing the LD unit. if you still have the problem you should bring out your local ricoh rep. i have seen the error show up when the print key is pressed and it was laser adjustment that corrected it. remember dont trust anyone elses work try these checks and you should be fine
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Re: Savin 4035/4045

automan (Guest) ·
Finally... Progress!!! Today I was able to get both machines working. I started from square one, ignoring everyone else's work. Using a new lazer unit, both machines worked! One has been narrowed down to a bad LD unit, and I'm still checking the second machine, as we ran out of time today. Thanks for all the info and help!!!
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Re: New Sales Rep Compensation plan

Boston Mike ·
Steven, Trust me - I am doing the training, so software will be up a driving force.
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Re: hp news!

David Burkill ·
Thanks for the download. If HP cant get a CEO that they can trust, how are they going to find 2k+ quality sales people? My Group is quite a large reseller of HPmfps and I have always believed that if they ever got the product mix right, and the support infrastructure concentrating on true customer service, then they would probably achieve their original goals in this market. Are they now on course to achieve this I wonder?
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Re: The End Is Nigh

Czech ·
Art, thanks for your reply. A lot of GREAT points in there. I literally spent this weekend relaxing (much needed) and thinking about what you said. Here is what I've been thinking about: 12-18 months ago, I could win competitive deals quite easily with $2000 GP. Now, I'm losing with $1500 in a 45-ppm colour box. That means American pricing has flooded the rest of North America, where $1000-$1500 in GP in a commercial street deal seems to be the norm. To increase my closing ratio in...
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Re: The Heavy Toll of Poor Data Security in Healthcare

tonyl ·
I am out of the office until 09/01/2014. I will respond to your message when I return. Note: This is an automated response to your message "Post By Art Post: The Heavy Toll of Poor Data Security in Healthcare" sent on 8/27/2014 8:12:05 AM. This is the only notification you will receive while this person is away.
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Re: Ricoh Midwest Dealer Program

Jason H ·
I'll second what Art said. We can compete with the directs at times here. We don't typically see the down and dirty IKON acquisition pricing that was below what we can buy it for anymore but its still pretty low at times especially with multiple machines. My rep told us that the directs are always complaining about how they can't compete with the dealers on price. I still laugh at that. There is no way we have better pricing than our direct in our market. I have seen the quotes that I cannot...
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Re: Canon MDS

Jason H ·
I am starting to feel more and more that Ricoh is going back to that mind set that the dealers don't matter. We've been a Ricoh dealer for 20 years. From a hardware standpoint, I called our Ricoh rep yesterday to discuss a hospital we have had as a client for about 20 years. They were purchased by a larger hospital chain in our area and we have an opportunity to respond to their new RFP when it comes up. The hospital said it would take a bid from us or Ricoh, but not both. I asked him about...
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Re: How dentists should comply with HIPAA

Keith Thompson ·
I am out of the office until 08/04/2015. I am away if you need to talk to someone please contact Darren Downey our GM Office 633-9264 X 226 Cell 204.229.7231 My Cell is 204.890.8570 Note: This is an automated response to your message "Post By David Bailey (Guest): How dentists should comply with HIPAA" sent on 4/1/2015 11:14:20 PM. This is the only notification you will receive while this person is away.
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Re: What HIPAA does and how the healthcare industry has been complying

John Mooney ·
What's really comical is while MFP vendors are touting the great features of their HIPAA complaint systems, walk through a typical sales office and I guarantee you'll be able to find a lease with a personal guarantee and a person's SS# left out somewhere on a desk.
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Re: Cybersecurity in healthcare - Why there needs to be more concern

Keith Thompson ·
I am out of the office until 12/02/2015. I am away untill Feb 12th if you need to talk to someone please contact Darren Downey our GM Office 633-9264 X 226 Cell 204.229.7231 Note: This is an automated response to your message "Post By Art Post: Cybersecurity in healthcare - Why there needs to b..." sent on 2/9/2015 10:52:41 PM. This is the only notification you will receive while this person is away.
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Re: HP should Buy Xerox

Art Post ·
SSG Wow, this has opened my eyes Thus the reason Huawei phones are not sold in the US. Personally, I don't trust the Chinese as far as I can spit. Who knows what chips are being loaded into Lexmark printers.
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Re: Why Should I Talk With You Continued... Don't Be An Empty Suit!

Art Post ·
I had an existing client (they were net new three years ago) for paying attention to details and providing them with the previous order docs, along with a review of what they spent with us last year all in one tidy report. And yes the last three pages consisting of a new lease, new MA and new order agreement with "sign here" stickers. Yes, I was upgrading my base That DM asked, do you mind if I sign them and send them to you tomorrow? I caved and stated that would be perfect, but I did tell...
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Re: Escalating Maintenance Agreements

txeagle24 ·
Originally Posted by jredmon: For a long time we did not increase an agreement and we had a lot of old equipment that was difficult to upgrade due to the low cost but on the other hand as we implemented the 12% increases we had issues with the current customer feeling that we had taken advantage of them....Mainly due to the verbage on the contract that says "we may increase the agreement up to 12%", well we definately did the increase and at the 12% rate. Customer was hoping that they would...
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Re: IT Security, Compliance Become a Difficult Balancing Act

Sherri ·
Thank you for your e-mail. I will be out of the office and have limited access to my e-mail from March 31st through April 10th.. I will review your message upon my return. In my absence please feel free to contact Jim Singer ( jim@kopi.ws ) or Cynthia Wankum ( cynthia@kopi.ws ) for immediate assistance during this time. Have a great day! Sherri Wilbers President KOPI 518 Cheyenne Drive Jefferson City, MO 65109 573-893-4545 (ext. 203) www.kopi.ws sherri@kopi.ws
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients

Larry Levine ·
Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
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Re: Why I'm So Past Reading Sales Blogs on Linkedin

TML ·
While that blog has some valid points, much like Art, I'm more inclined to think "when's the last time that writer took off their headset and actually pushed some pavement or had a face to face meeting?". While there is something to be said about not hard closing all the time, it's got to be done but with some skill. In my nine years doing this, each sale is different in that there are some customer that want to be hard closed and others that have their own way of making a decision. One...
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rgreer33

 
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