Tagged With "Clients"
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Re: Why We Still Need Legacy Sales Skills
I would be very interested in learning how the competition came in and stole the deal. Was it a lack of closing skills, or was there something else missing in his sales process? Art, do you ever notice that CUSTOMERS are the ones that tend to make decisions towards the end of the month? By biggest "competition" is not the competition, it's the customers not revealing other information that could jeapordize moving forward. For example, customers needs a copier for a new branch office they are...
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Re: Why We Still Need Legacy Sales Skills
Czech Yes and no. What I do find is that are many that will procrastinate with the decision making process. Usually, this means that there is some type of objection and the client is entertaining other offers. In many cases I run into the same thing with new offices, but what aggravates me the most is the client that refuses to email you back or take your call after you've meet with them the first time. I'm a big boy, if you don't like me or what to go somewhere else, just tell me and I'll...
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Re: Why We Still Need Legacy Sales Skills
Art Here is my two cents worth. What goes around comes around in this world. Sometimes sooner, sometimes later. If and when we get to the point of people totally taking out the human to human contact in the sales process, they will then begin to miss that same human to human contact, and start to look to regain it. Its my belief that we will begin to see that very soon in things like facebook. Its a great way to help stay in touch with people. But once people begin to use it to avoid each...
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How To Use a Thin Client as a Printer Server
By Tom Fenton 02/12/2019 When I upgraded to Windows 10 from 8.1 last year, I found that my printer was no longer supported and after a long and fruitless search, I could not locate a Windows 10 driver that would work with it. I acquired my printer, an IBM, Lexmark, Ricoh Infoprint 1352, at the beginning of this century: a 40 PPM monochrome laser printer designed for the small to midsize business (SMB) market, which has been a workhorse for me for the last 15 years, and has never given me any...
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6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see the industry evolve over the last 38 years! Back in the early eighties their was only one plan for a copier maintenance agreement. We included "x" amount of...
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Navisite Upgrades its Managed Desktop as a Service (DaaS) Solutions with VMware Horizon DaaS 8.0
LAS VEGAS , Aug. 27, 2018 /PRNewswire/ -- Navisite , a part of Spectrum Enterprise, the enterprise-focused arm of Charter Communications, Inc. (NASDAQ : CHTR ), today announced that it has upgraded its Managed Desktop as a Service (DaaS) solutions with support for the new VMware Horizon DaaS 8.0. An expanded list of add-on services from Navisite enables clients to customize their environment to meet their precise business needs. Navisite, a member of the VMware Cloud Provider Program, is one...
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Change is Good, Especially When it Comes to Scanning Documents with Copiers
Change is good, right? I'm going to change is even better. Being the same old you and doing the same old thing when presenting copiers can be prove to be a bad thing. Everything is changing at break neck speed in our industry. Thus last week I thought I would change it up a bit. Instead of providing the same old boring talk track of speeds and feeds. I opted for making one short power point presentation (5 slides) that centered around scanning workflows. There were no pictures of copiers, no...
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Compliance Launches Two New Innovations to eDiscovery Managed Services Platform
NEW YORK , Sept. 26, 2018 /PRNewswire-PRWeb/ -- Compliance Discovery Solutions , an integrated eDiscovery services and managed review provider, today announced two new enhancements for Compliance's Discovery-as-a-Service (DaaS) 2.0 environment, CI Login and CI Archive. CI Login is a comprehensive security and authentication platform that provides custom landing pages and an application launch pad giving clients greater flexibility, security and accessibility to the Relativity platform. This...
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CompassMSP Acquires North Florida Managed Service Provider
JACKSONVILLE, Fla. - August 1, 2018 - ( Newswire.com ) CompassMSP, a leading managed service provider (MSP), is proud to announce the acquisition of Integrity Consulting Group, a trusted technology advisor in north Florida since 2007. Bringing together the businesses will further enhance CompassMSP’s ability to serve as the client’s IT Business Partner, especially for clients in north Florida. It is the next step in Compass’ strategy to build a premier provider of managed services, including...
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iManage Introduces iManage Work 10.2 for Document and Email Management
CHICAGO, Aug. 14, 2018 (GLOBE NEWSWIRE) -- iManage , the company dedicated to transforming how professionals work, today introduced iManage Work 10.2 , the latest version of its market leading document and email management application. iManage Work 10.2 delivers powerful features, new supported platforms and enhanced search capabilities designed to enhance user satisfaction and adoption while enabling IT organizations to more rapidly take advantage of new iManage product innovations. iManage...
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To Recover or Not? That Is the (Ethical) Question in E-Discovery Managed Services Costs
E-discovery managed services provide law firms with a competitive and financial advantage—from reducing capital expenditures, removing the need to upgrade software, purchase licenses or add human resources to operate and support software to providing a fixed monthly fee for better budgeting. All of these positives make for an excellent business plan. However, can a firm ethically recover its costs in a managed services partnership? Do the ABA Model Rules allow a firm to bill its clients for...
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A Recent Copier Appointment That Went From Bad to Good
My second appointment of the day proved to one of the most enjoyable appointments I've had in recent memory. It was with an existing account that was in the last 3 months of a 36 month lease for an A3 color MFP. The account only has one, but so do most of my accounts. I'd like to say I flourish with onesies and twosies. Just a tip for some of you that may be new in the copier business. When quoting leasing always lead with a 36 month lease. There are two well maybe three reasons for that.
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Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner
It's been sometime since Ricoh introduced the MP 301 (A4 black MFP 30ppm). Five years is a long time to hang on to a model, especially when A4 devices are being introduced left & right. There's a new kid on the block of A4 devices. Ricoh is now offering the IM 350f (37ppm), IM 430F (43 ppm), and the IM 430fb (45ppm). All devices come standard with copy, print, fax and color scan. Anyone can get the speeds and feeds on these devices, but I wanted to dig a little deeper and express what I...
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MSP & MSSP Industry Notes for February 8th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
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COVID19 "Remote Working" Day Twenty-One of Sales
Another day, another dollar. Actually a great reminder that we can make what ever we want when we want. I may need to bag that for the better days that lie ahead. Our brilliant Governor just extended the "stay at home" order until May 20th! That's what I heard on the news today. I need to double check that, and if it's true I'm thinking that he'll be bumping heads with our President in the near future. Says he'll re-evaluate the states progress at that time. We need to open the state back up...
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VirtualArmour Wins $4.1M Managed Services Contracts With Data Center Client
Denver, Colorado--(Newsfile Corp. - April 15, 2020) - VirtualArmour International Inc. (CSE: VAI) (OTCQB: VTLR), cybersecurity managed services provider, has won three (3) contracts to manage a client's network architecture and engineering, tier 1 operations center support, and data center optimization. The total contract value is $4,139,500 over a three-year period. Andrew Douthwaite, VirtualArmour CTO, highlights, "We are really pleased that this new contract extends our service offerings...
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MSP & MSSP Industry Notes for April 18th, 2020
MSP & MSSP Industry Notes Sponsored by Arcoa Group ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling. We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset...
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CompassMSP Acquires FL-Based Managed IT Services Provider Focused on Legal Industry
MIAMI, January 15, 2020 (Newswire.com) - CompassMSP , a leading managed service provider (MSP), is proud to announce the acquisition of Western Digitech, a regional leader in the legal IT services market. Since 1994, Western Digitech has provided enterprise-level IT support, practice, and solutions to law firms and other small and medium-sized businesses throughout Florida. This acquisition is part of CompassMSP’s mission to make enterprise-level IT services accessible to small and...
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COVID19 "Remote Working" Day Forty-Seven of Sales
I am so looking forward to having an extra day off next week! The last 75 days have been extremely stressful. It will be nice to have three days to wind down a bit. Does anyone feel like me that this year is taking forever to unfold? Most years it seems that the months and quarters fly by. So far this year seems like everything is going in slow motion. I had a plan for today and it consisted of researching three possible existing clients for upgrades along with prospecting via the phone,...
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COVID19 "Remote Working" Day Thirty-Nine of Sales
For some reason sleeping last night didn't go that well. I worked late and by the time I finished last nights blog my mind was running at full speed as I tried to get to to sleep. Too many deals in my head! Last night my wife mentioned that she wanted to go see our granddaughter today. Am I bad guy? All I thought about was how much I wanted to get done today. I had a 1PM appointment that I moved to 3PM with a net new suspect late yesterday. i made the time because it's what we do. This...
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Xperteks® Recognized on CRN's 2020 MSP500 List
NEW YORK , March 11, 2020 /PRNewswire/ -- Xperteks Computer Consultancy, Inc., announced today that CRN ® , a brand of The Channel Company has named Xperteks Computer Consultancy, Inc. to its 2020 Managed Service Provider (MSP) 500 list in the MSP Pioneer 250 category. This popular list identifies North American solution providers that deliver operational efficiencies, IT system improvements, and a higher rate of return on investments for their customers. These accomplished MSPs work...
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COVID19 "Remote Working" Day Three of Sales
Starting today my wife is now working from home, thus I had the pleasure of setting her office up in one of our spare bed rooms. I really do hate being the IT guy at home. Never fails that it's my fault that when there's a network or connectivity issue. Never the less that telechat appointment I had for this AM cancelled early and rescheduled for next week. The only saving grace to the day is that one of my clients asked me to provide them with final docs for a wide format MFP. Not holding...
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COVID19 "Remote Working" Day Thirty-Three of Sales
Yippee! Tomorrow is Friday woohoo! Seems like Sunday will be the best day of the week and finally a day in the seventies. Can you guess what I'll be doing? Nope, not the beach since Sandy Hook National Recreation Area is still closed. Give up yet? My day will be spent pulling weeds and not the weed you smoke. From about 5PM till about 9PM tonight I was thinking about what the frak am I going to write about tonight? It's not an easy task to write every day let alone find that one thing you...
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COVID19 "Remote Working" Day Thirty-Seven of Sales
Thirty-seven business days now since I was optioned to working from my home office. The average number of selling days is twenty-two per month. Five days from now it will be two solid business months and 66% of the quarter. Our fearless and blessed Governor just extended his Executive Order for his Emergency Act for another thirty days in the State of New Jersey. I'm kinda torn about this now, 30 more days of working from home could be a good thing since I'm on such a roll and who wants to...
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Re: Share The Wonder of New Technology With Your Prospects and Clients
Darrel, nice post. I've actually made the commitment to develop my own list of clients that embrace technology. From here on in, once a month I will publish my own "technology hub" newsletter and send through constant contact. May take me a few hours to do the first one, however, after that it should take no more than an hour per month. That one hour per month is time well spent and I hope to generate additional sales by keeping my clients updated with technology. Art
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Re: What is Business Workflow? "Part One"
Hi Art Dan Cellucci here from Copiers Plus. I have been at CP for 26 years. I have been doing a lot of workflow solution thru ricoh champs program and on our own with NSI Autostore etc I would love to be included in the blog etc Just wrapped up a workflow with Barcodes. Talk to you soon Happy Holidays. Dan
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Re: Selling Copiers "Reading Between the Lines"
Art, this article is a quandary that I'm sure everyone's experiencing more of. It's often you field the email request or phone request with the information they think they need and "just send me a quote". Unless they're a solid customer I almost always push for and get the appointment. I usually leave a voicemail, but not with the information requested, typically I ask for a call back and then also follow that up with a quick email saying I left a voicemail, give me a call back. I can attest...
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Re: Selling Copiers "Reading Between the Lines"
Art, well put and so true. We have to use the technology advances of email and vmail to keep up with the pace. We have to be very careful on choosing between the live personal transaction or electronic. First, if someone doesn't know who you are through a preceding live chat, there can be misinterpretation of what you leave them. They may not know how to take it, or ignore it regardless if the message conveys value. We always need to take into account that we don't know when an electronic...
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Re: Selling Copiers "Reading Between the Lines"
TML Hopefully our VP of Major will be in today and we'll find out how that went. I will let you know. Art
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Re: Selling Copiers "Reading Between the Lines"
John I'm going back to the eighties now, I will not email, fax, mail or give a pricing over the phone. If that's not acceptable for the client then they can go find someone else.
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Re: Selling Copiers "Reading Between the Lines"
In the scenario your VP asked you about, I would let them know our typically delivery/install process and the associated timelines and would ask if they would like me to email them the necessary paperwork or schedule a time to review it together. If the contact says yes, we're likely moving forward in the process. If he says no, it makes it easy for me to find out why he is asking & gives me a platform for uncovering and addressing his objections. I would withhold any mention of...
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How Much Do I Insure My Leased Copier For?
How much do I insure my leased copier for? Was a discussion I had with one of the sales rep in our office yesterday. From time to time, we will field calls from the clients asking how much to insure the leased copier for. The client then needs to submit that information to their insurance agent in order to produce a rider for the leasing company. Let me back up a moment. When a copier is leased, whether it's a dollar buy-out option or Fair Market Value, all of the leasing companies require...
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Selling Copiers "Reading Between the Lines"
Cone of Silence Muchof the content that I use for my blogs comes from the daily grind of selling hardware & software. There will be days when I hear something unique,have a conversation witha client or aspark if imagination that will cause me to write. Actually, yesterday wasone of those days.Our VP of Major Accounts came over to my humble abode of 24 square feet and asked me about an he email he had received from a potential...
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A Few Reasons Why We Still Need to be Closers
In recent months I've been reading more blogs and LinkedIn pulse articles that are touting the new sales methodology , the more I read the more I hate them. After doing research on the author I find that the author was never in sales or had a really short career (thus the reason they are writing and not selling). The one common thread in most of these articles, is the point that clients aka prospects do not want to be closed with the old traditional selling...
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10 Ways to Close Net New Business #2 of #10
Ah, net new business has been a hot topic with me in recent days. Adding net new customers at the rate of three per month can add up quickly. Thirty six net new accounts per year can per a tremendous upside when the renewals come due, in...
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Shainin Outsources Predictive Analytics to Photizo Group
NEWS RELEASE Media Contact: Scott Hornbuckle Practice Director P: +1-502-664-0733 E: sfhornbuckle@photizogroup.com Making Predictive Analytics Easy Shainin selects Photizo Group to deliver Predictive Analytics as a Service (PAaaS) Under Embargo Until April 12, 2016 Shainin, a global leader in engineering and manufacturing consulting, has selected Photizo Group as its partner for providing Predictive Analytics solutions to Shainin clients. Photizo, a global leader in providing operations...
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How Do You Get Most of Your Appointments?
Appointments, we love to have em, and we hate to have to prospect for them. Wouldn't it be grand to wake up every day and have four appointments scheduled for each day of the week that you didn't have to spend the time...
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What is Business Workflow? "Part One"
Workflow has been on my mind a lot in recent months. In order to remain current and successful in this industry I need to step it up a bit and be looking for additional workflow opportunities. What is workflow? It's my guess that we'll see many different definitions of workflow from the different guest bloggers I have lined up. For me, workflow means that I can shorten a manual business process, which would then save the client hours of labor. In addition, the client...
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I Don't Walk Away from Many Opportunities, But this One was Crazy
I need to make a long story short, a few years ago there was a slug of a copier sales person/owner running around NJ selling equipment, doctoring leases, not returning equipment, not paying buy-outs on the equipment and who knows what else may...
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A Great Tip for "Why Referrals Still Matter"
Wrote this many years ago when I first started writing, I clean up a few things and added a few things to keep the blog current. Clients are more skeptical than ever. How do you win the sale when your prospect knows nothing about you,...
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Position Yourself as the Print Assessment Guru
Do you feel that you're the one of the best at selling MFP's & MPS? Do you consult more to the end user and then let the customerpry the orderfrom you? Are you consistently producing print assessment reports for customers that have an ROI? If so, you need to add this weapon to your arsenal. In your territory look up the 10 largest CPA firms. Once you have them, be prepared to make the calls to success! CPA firms rely on selling their services. They have...
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Share The Wonder of New Technology With Your Prospects and Clients
Yesterday I joined Tim Cook in child-like wonder as he demonstrated how to answer a phone call on a watch—something I’ve wanted to do since I was a child. It was a simple and powerful moment. Of the long list of incredible things an...
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DocuWare Version 6.5 Provides An Updated Look And Feel
A year after launching Version 6, DocuWare is releasing its next version, 6.5, of this completely Web-based document management solution. The simplified and comfortable user-interface makes working with the system easier than before. The Web Client is now completely based on HTML5 which offers enhanced performance that’s primed for the future. The more complex software is, the more important that it is intuitive to use. When the look and feel is well-crafted, users have an easier time...
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Why Do Copier Reps Want to Push Document Management to My Company?
Document management is becoming a bit more popular as some systems have come down in price enough for smaller businesses to be able to afford. With every technology, there is a push to get new clients. Document management is no...
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Catalyst and PICTERA Solutions Partner to Provide Optimized Review to International Clients
DENVER, CO--(Marketwired - Dec 4, 2013) - Catalyst Repository Systems, Inc. -- a pioneer in secure, cloud-based software to help corporations and their law firms take control of e-discovery, compliance and regulatory matters, today announced...
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DocPath Adds Google+ to Its Social Channels to Communicate with Clients and Partners
The document management software company is including professional social platforms , such as YouTube, LinkedIn and Google+, in its marketing strategy, to enhance its market presence and boost business interactions. Suwanee, GA (PRWEB) November 26, 2013 -The document management software company is including professional social platforms, such as LinkedIn and Google+, in its marketing strategy, to enhance its market presence and boost business interactions. -“Showing rather than telling” is...