Tagged With "Clients"

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Re: What is Business Workflow? "Part One"

margateman ·
Hi Art Dan Cellucci here from Copiers Plus. I have been at CP for 26 years. I have been doing a lot of workflow solution thru ricoh champs program and on our own with NSI Autostore etc I would love to be included in the blog etc Just wrapped up a workflow with Barcodes. Talk to you soon Happy Holidays. Dan
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Re: What is Business Workflow? "Part One"

Cragarry ·
FYI
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Re: What is Business Workflow? "Part One"

Larry Kirsch ·
Show up at prospects office...
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Re: Selling Copiers "Reading Between the Lines"

TML ·
Art, this article is a quandary that I'm sure everyone's experiencing more of. It's often you field the email request or phone request with the information they think they need and "just send me a quote". Unless they're a solid customer I almost always push for and get the appointment. I usually leave a voicemail, but not with the information requested, typically I ask for a call back and then also follow that up with a quick email saying I left a voicemail, give me a call back. I can attest...
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Re: Selling Copiers "Reading Between the Lines"

John Saramak ·
Art, well put and so true. We have to use the technology advances of email and vmail to keep up with the pace. We have to be very careful on choosing between the live personal transaction or electronic. First, if someone doesn't know who you are through a preceding live chat, there can be misinterpretation of what you leave them. They may not know how to take it, or ignore it regardless if the message conveys value. We always need to take into account that we don't know when an electronic...
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Re: Selling Copiers "Reading Between the Lines"

Art Post ·
TML Hopefully our VP of Major will be in today and we'll find out how that went. I will let you know. Art
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Re: Selling Copiers "Reading Between the Lines"

Art Post ·
John I'm going back to the eighties now, I will not email, fax, mail or give a pricing over the phone. If that's not acceptable for the client then they can go find someone else.
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Re: Selling Copiers "Reading Between the Lines"

txeagle24 ·
In the scenario your VP asked you about, I would let them know our typically delivery/install process and the associated timelines and would ask if they would like me to email them the necessary paperwork or schedule a time to review it together. If the contact says yes, we're likely moving forward in the process. If he says no, it makes it easy for me to find out why he is asking & gives me a platform for uncovering and addressing his objections. I would withhold any mention of...
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Re: Share The Wonder of New Technology With Your Prospects and Clients

Art Post ·
Darrel, nice post. I've actually made the commitment to develop my own list of clients that embrace technology. From here on in, once a month I will publish my own "technology hub" newsletter and send through constant contact. May take me a few hours to do the first one, however, after that it should take no more than an hour per month. That one hour per month is time well spent and I hope to generate additional sales by keeping my clients updated with technology. Art
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Re: 57 Days of Selling "Day 49"

Tom Koenig ·
Good Luck Art Still holding on to that $20 bucks!!!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: 57 Days of Selling "Day 49"

Art Post ·
Tom, Oh, aren't you the funny one!! Have fun at the Stratix Holiday party!
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Re: Why We Still Need Legacy Sales Skills

Czech ·
I would be very interested in learning how the competition came in and stole the deal. Was it a lack of closing skills, or was there something else missing in his sales process? Art, do you ever notice that CUSTOMERS are the ones that tend to make decisions towards the end of the month? By biggest "competition" is not the competition, it's the customers not revealing other information that could jeapordize moving forward. For example, customers needs a copier for a new branch office they are...
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Re: Why We Still Need Legacy Sales Skills

Art Post ·
Czech Yes and no. What I do find is that are many that will procrastinate with the decision making process. Usually, this means that there is some type of objection and the client is entertaining other offers. In many cases I run into the same thing with new offices, but what aggravates me the most is the client that refuses to email you back or take your call after you've meet with them the first time. I'm a big boy, if you don't like me or what to go somewhere else, just tell me and I'll...
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Re: Why We Still Need Legacy Sales Skills

Tom Koenig ·
Art Here is my two cents worth. What goes around comes around in this world. Sometimes sooner, sometimes later. If and when we get to the point of people totally taking out the human to human contact in the sales process, they will then begin to miss that same human to human contact, and start to look to regain it. Its my belief that we will begin to see that very soon in things like facebook. Its a great way to help stay in touch with people. But once people begin to use it to avoid each...
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Re: 57 Days of Selling Copiers "Day 10"

Kyocera Guy ·
I know feast or famine right? I feel your pain but luckily not this month.
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Re: 57 Days of Selling Copiers "Day 10"

Art Post ·
ty! I've had feasting for three months, now it's time for payback
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Re: The Quest for $200K "Still Time to Network"

mnchstr ·
I call used machines "Off Lease" and tell the prospect to think of them as a program car, still very good but someone else took the retail hit. I say if a used machine needs to be re furbished I don't buy them. I don't sell used machines with high meters with the exception of Ricoh's "Greenline", we don't know the meters on those and I'm not impressed with those, lots of quality issues.
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Re: The Quest for $200K "Still Time to Network"

Old Glory ·
I prefer the term pre-owned over used. Off-lease is good too.
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Re: The Quest for $200K "Still Time to Network"

Art Post ·
I use the pre-owned quite often
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Re: The Quest for $200K "No Sandbagging for Me"

Larry Kirsch ·
Your the best. Enthusiasm personified. 200k boss and wife gotta love it. Oops wife is boss and designated driver. Happy Thanksgiving .
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time

Czech ·
I was just thinking about this yesterday and this morning. If you have a day packed full of appointments, it's difficult to "work" between sales calls because you don't have enough time between each appointment to dive into anything except responding to a couple of quick emails. But with social media, you can use that in-between time to drive new business conversations and maintain productivity. Great reminder that we can always do something to Always Be Prospecting.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time

Larry Levine ·
Social and how a sales rep uses it can greatly enhance prospecting. Think of the social phone! The interenet is never closed when it comes to prospecting.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time

Art Post ·
Over the years, having the ability to post, comment, share and like content day or night is awesome.
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Re: Why Should I Talk With You Continued... Don't Be An Empty Suit!

Art Post ·
I had an existing client (they were net new three years ago) for paying attention to details and providing them with the previous order docs, along with a review of what they spent with us last year all in one tidy report. And yes the last three pages consisting of a new lease, new MA and new order agreement with "sign here" stickers. Yes, I was upgrading my base That DM asked, do you mind if I sign them and send them to you tomorrow? I caved and stated that would be perfect, but I did tell...
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Re: Why Don't You Have a Copier Technology Budget?

TML ·
This is such a true scenario and unfortunately one we see in the "for profit" business world too. While I'm sure your numbers are sound, make sense and are well within the scope of saving them money, a seasoned vet like you is ready for the curveballs to come from the board members who have been in business for years and ask the off the wall questions or truely don't understand your offering. Good luck Art, hope you can move this one to your win column and it doesn't get sandbagged until the...
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Re: Why Don't You Have a Copier Technology Budget?

Art Post ·
Thanx @TML I still find to many clients that opt for the cheap devices and have no clue of the high cost of consumables. That was the first salvo that was fired a few months ago and then delayed the deal. You're right you never know what off the wall questions are lurking. It's been 24 hours and there was a meeting last might guess this opportunity will be moving to 2020.
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Re: Ditching the Polo Shirt Can Increase Your Sales

Jason H ·
It's becoming the norm it seems. I wear a polo if I am in the office for the day, but wear a dress shirt for meetings. I have not worn the tie in quite some time unless it was a major account type of deal. I found that most don't care if you wear a tie or not. I had one customer in a corporate office setting see me putting my tie on in my car out his window and when I walked in he told me to take it off and never wear a tie in his office again because it made him uncomfortable because he...
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Re: Ditching the Polo Shirt Can Increase Your Sales

WF ·
I've been an outside rep in both office technology and healthcare/IT. I am 43, so kind of on the cusp of old/new dress code. I would say to know your audience and where you are. When I visit Northeast customers/suppliers I dress how you said you do. I was just in Texas and I wore an untucked polo. Sounds sloppy to some I guess.... but the rep I was with who wore a jacket was laughed at by the customer and said "why on earth would you wear that here?" The rest of the night I was the one...
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Re: Ditching the Polo Shirt Can Increase Your Sales

Old Glory ·
Buttoned down shirt with a tie or jacket says "professional," "consultant," A polo shirt says "peddler" I don't care where you are or what the prospect says. A "peddler" in a suit WILL make people uncomfortable. A professional consultant in a polo shirt will most likely be seen as a peddler. I know I just skewered a lot of sacred cows but I caution you to not discount what I am saying just because you don't like dressing up. Some of the people reading this are better off in a polo shirt...
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Re: Ditching the Polo Shirt Can Increase Your Sales

grizzlyadams ·
I feel like many clients are intimidated by someone in a full suit and tie. You want to relate to the customer and I rarely even see ties in the workplace anymore. Millennials just don’t care about a piece of cloth around your neck. But I’m 30 so obviously there’s a generational thing here too. I do agree with the shoes though, studies show it’s the first thing someone notices about you. I think a nice polo with a company logo shows your part of the team.
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Re: Ditching the Polo Shirt Can Increase Your Sales

Art Post ·
I can agree with not needing the tie & suite jacket with existing accounts. At least with net new accounts a suit with no tie is still appropriate. Appreciate the comment .
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Re: Ditching the Polo Shirt Can Increase Your Sales

fisher ·
Be yourself and dress for your audience. That being said, its a rare day I'm not in khakis and a polo shirt.
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Re: Ditching the Polo Shirt Can Increase Your Sales

Old Glory ·
I wonder how many prospects would prefer their attorney wore a polo shirt?
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Re: Ditching the Polo Shirt Can Increase Your Sales

Art Post ·
Now that’s funny 😆 I wouldn’t especially if I was meeting him or her for the first time
Blog Post

Four Common Mistakes Rookie Copier Sales Rep Make

Art Post ·
Thirty seven years of copier sales has been a blessing. In those years, I've seen it all, and just when I think I can't learn anything new about copiers or sales is when I'm proven wrong. You can never stop increasing your knowledge of the industry nor your selling skills. 1) Resting on Your Laurels: Fantastic, you've made your annual quota, you're also in route to your first Presidents Club Trip. Golly, you did all of this in your first year! You're thinking this is pretty easy right? Now...
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Re: Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner

Larry Kirsch ·
Thank you. Very helpful. Kindly continue to post further updates. Have a great day.
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Re: Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner

Old Glory ·
Slight correction...both the IM 430F and the IM 430Fb are 43 ppm. Additional info...the 430F (SP 501) has a Service Maintenance platform while the 430Fb (SP 502) has a User Maintenance platform. The SP 510 and SP 502 are printer only versions of their respective MFP's. As far as I know, the SP's and the IM 350 (350F without a standard fax) have not been launched yet. It is interesting to note that the service training does not reference the MP 301SPF or the MP 402SPF at all. The new IM units...
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Re: Buyers Are Liars!

Jason H ·
Unreal! I had to have this talk with a rep the other day. This girl sees the positive in everything and is about as happy go lucky as anyone I've ever met. She didn't believe me that buyers are liars. She got strung along with a customer that was going to lunch with her, having a glass of wine in the evening with her, all the while telling her she would have an order soon. She stopped by her office and there was a brand new machine sitting there and it had been there for a couple weeks.
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Re: Buyers Are Liars!

Art Post ·
@Jason H thanks, I just needed to vent. The longer you're in this business you realize that an order is not an order until the copier has been delivered and sometimes that's not a done deal either.
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Re: Buyers Are Liars!

Jesse ·
That's awful Art. I'm sure many of us can relate to that story in one way or another. This was a first for me; I was working a new account for over a year, they were completely unorganized and had no handle on the printing/copying expenses throughout the country. The whole time my contact was telling me that we were going to get the business and that I've shown him that his account was mismanaged. Then the infamous "ghosting" occurred, no calls back, no responses to e-mail. Then at 10pm one...
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Re: Buyers Are Liars!

Jayjay4535 ·
Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...
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Re: Buyers Are Liars!

Art Post ·
Yup, seen all of that and had all of that done to me also.
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry

TomO ·
Art, a terrific take on the changing forces in the business model of the industry. Moneyball has arrived in the imaging business.
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry

Art Post ·
Thank you Tom, writing it brought back some awesome memories
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Re: BTA MPS Client Engagement Training Series

GPul ·
Where is the link for the webinar?
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Re: BTA MPS Client Engagement Training Series

Art Post ·
http://www.bta.org/?page=MPSClientEngagement
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Re: The A4 MFP Disruption Continues to Grow

Jason H ·
Unfortunately you have to adapt, but the A4 is the worst thing this industry could have done. They continually do anything and everything to drive everything to $0.00
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Re: The A4 MFP Disruption Continues to Grow

Art Post ·
correct, right now it's about the manufacturers
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Re: The A4 MFP Disruption Continues to Grow

Jason H ·
Meant to also say I do agree with the portion of "what I will do differently." I wish my sales reps would read stuff like this and actually try it in the field instead always selling on price.
 
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