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Tagged With "Clients"

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Re: 57 Days of Selling "Day 49"

Tom Koenig ·
Good Luck Art Still holding on to that $20 bucks!!!! Thank you, Have a Great Day! Thomas Koenig District Business Manager Dealer Division - Northeast Region RICOH USA, INC. 5 Dedrick Place West Caldwell, NJ 07006 Cell: 570-439-2864 Thomas.Koenig@ricoh-usa.com
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Re: 57 Days of Selling "Day 49"

Art Post ·
Tom, Oh, aren't you the funny one!! Have fun at the Stratix Holiday party!
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Re: COVID19 "Remote Working" Day Twenty-One of Sales

SalesServiceGuy ·
An excellent webinar on how to virtually prospect. https://vimeo.com/407322860/7ef91c5b72 What to say, what to do from America's #1 Sales Outsourcing Provider of the Year. https://www.koppconsultingusa.com/
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Re: Ask Me Anything

TML ·
Sounds like I missed a good knowledge drop last week Art! Had a pretty good excuse, but love the topics discussed! I'm always learning and part of this ongoing learning is something from your blogs/emails that I throw in my knowledge bucket. Keep it up and I appreciate what you do!
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Re: Ask Me Anything

Art Post ·
@TML Yup anytime there;s a new family member it over rides anything that has to do with business. Hope to have you on the next call. Just remember to RSVP on the calendar and I will send you the link
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry

TomO ·
Art, a terrific take on the changing forces in the business model of the industry. Moneyball has arrived in the imaging business.
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry

Art Post ·
Thank you Tom, writing it brought back some awesome memories
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Re: 57 Days of Selling Copiers "Day 10"

Kyocera Guy ·
I know feast or famine right? I feel your pain but luckily not this month.
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Re: 57 Days of Selling Copiers "Day 10"

Art Post ·
ty! I've had feasting for three months, now it's time for payback
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Re: The Quest for $200K "No Sandbagging for Me"

Larry Kirsch ·
Your the best. Enthusiasm personified. 200k boss and wife gotta love it. Oops wife is boss and designated driver. Happy Thanksgiving .
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Re: The Quest for $200K "Still Time to Network"

mnchstr ·
I call used machines "Off Lease" and tell the prospect to think of them as a program car, still very good but someone else took the retail hit. I say if a used machine needs to be re furbished I don't buy them. I don't sell used machines with high meters with the exception of Ricoh's "Greenline", we don't know the meters on those and I'm not impressed with those, lots of quality issues.
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Re: The Quest for $200K "Still Time to Network"

Old Glory ·
I prefer the term pre-owned over used. Off-lease is good too.
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Re: The Quest for $200K "Still Time to Network"

Art Post ·
I use the pre-owned quite often
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Re: BTA MPS Client Engagement Training Series

Keith Thompson ·
I am out of the office until 08/04/2015. I am away if you need to talk to someone please contact Darren Downey our GM Office 633-9264 X 226 Cell 204.229.7231 My Cell is 204.890.8570 Note: This is an automated response to your message "New Event: BTA MPS Client Engagement Training Series" sent on 4/5/2015 9:06:23 AM. This is the only notification you will receive while this person is away.
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Re: BTA MPS Client Engagement Training Series

GPul ·
Where is the link for the webinar?
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Re: BTA MPS Client Engagement Training Series

Art Post ·
http://www.bta.org/?page=MPSClientEngagement
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Re: The A4 MFP Disruption Continues to Grow

Jason H ·
Unfortunately you have to adapt, but the A4 is the worst thing this industry could have done. They continually do anything and everything to drive everything to $0.00
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Re: The A4 MFP Disruption Continues to Grow

Art Post ·
correct, right now it's about the manufacturers
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Re: The A4 MFP Disruption Continues to Grow

Jason H ·
Meant to also say I do agree with the portion of "what I will do differently." I wish my sales reps would read stuff like this and actually try it in the field instead always selling on price.
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Re: The A4 MFP Disruption Continues to Grow

Art Post ·
get me in their for a presentation, just maybe they will listen to me, someone wo is not management, not a principle and just like them!!
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Re: The A4 MFP Disruption Continues to Grow

txeagle24 ·
HP forced the rest of the industry's hand when the HP 4345 was such a big hit in large firms. As long as most reps are still proposing A3 instead of A4, there can be pretty substantial hardware margins in A4 systems. Additionally, selling A4 systems which typically have higher CPC rates is actually better for dealers who are focused on growing their recurring revenue streams. That being said, if the manufacturers start cranking out the machines Art desperately wants (A4 systems with the same...
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Re: The A4 MFP Disruption Continues to Grow

Jason H ·
I will agree that the A4 systems we sell have great margins, some as high as 60-70%. I am curious at what point some manufacturer is going to come up with a letter size only machine...? Art what's the going rate for your services
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Re: The A4 MFP Disruption Continues to Grow

kathie ·
We recently picked up the OKI line and have been VERY satisfied with regional mgrs. response to inquiries and problems. The machines are quite robust and produce fantastic color! The manufacturer pays a significant amount towards shipping, a BIG plus for us in Alaska, and a generous spiff to the reps. I don't expect them to last 8-10 years, like the Ricoh A3, but they are selling like hotcakes. Love them!
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Re: The A4 MFP Disruption Continues to Grow

Art Post ·
Originally Posted by txeagle24: HP forced the rest of the industry's hand when the HP 4345 was such a big hit in large firms. As long as most reps are still proposing A3 instead of A4, there can be pretty substantial hardware margins in A4 systems. Additionally, selling A4 systems which typically have higher CPC rates is actually better for dealers who are focused on growing their recurring revenue streams. That being said, if the manufacturers start cranking out the machines Art desperately...
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Re: The A4 MFP Disruption Continues to Grow

Art Post ·
Originally Posted by Jason H: I will agree that the A4 systems we sell have great margins, some as high as 60-70%. I am curious at what point some manufacturer is going to come up with a letter size only machine...? Art what's the going rate for your services Jason, I sent you a PM on the this site. Art
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy

Czech ·
Good for you Art! There are pond scum dealerships in every town. Let them have that business. You would think that the customer would learn...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy

Jason H ·
Czech is right. You'd think the customer would learn. I've seen those customers who have been hosed and know it do business with the same crook again because they promised to make it right. Dealt with one recently who had two large canon devices and got hosed by the rep and turned around and bought two more from the guy again. Blows my mind. ive walked away from a few deals with ridiculous demands (nothing as bad as the story) and usually the customer has said ok no problem. It's like they...
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Re: I Don't Walk Away from Many Opportunities, But this One was Crazy

kathie ·
Yes, I had an account who had TWO Xerox down for over two months and would NEVER do business with them again. I had been renting to this contractor for years and really made a great proposal and pretty much expected that sale. They stayed with Xerox!! You just wonder what their thought process is on these kind of deals. They will end up in the exact same boat in 5 years and go through the motions and get absolutely nowhere. Good Luck!!
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Re: Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner

Larry Kirsch ·
Thank you. Very helpful. Kindly continue to post further updates. Have a great day.
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Re: Ten Reasons Why the New Ricoh IM 350F, IM 430F and IM 430Fb is a Winner

Old Glory ·
Slight correction...both the IM 430F and the IM 430Fb are 43 ppm. Additional info...the 430F (SP 501) has a Service Maintenance platform while the 430Fb (SP 502) has a User Maintenance platform. The SP 510 and SP 502 are printer only versions of their respective MFP's. As far as I know, the SP's and the IM 350 (350F without a standard fax) have not been launched yet. It is interesting to note that the service training does not reference the MP 301SPF or the MP 402SPF at all. The new IM units...
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Re: Why Don't You Have a Copier Technology Budget?

TML ·
This is such a true scenario and unfortunately one we see in the "for profit" business world too. While I'm sure your numbers are sound, make sense and are well within the scope of saving them money, a seasoned vet like you is ready for the curveballs to come from the board members who have been in business for years and ask the off the wall questions or truely don't understand your offering. Good luck Art, hope you can move this one to your win column and it doesn't get sandbagged until the...
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Re: Why Don't You Have a Copier Technology Budget?

Art Post ·
Thanx @TML I still find to many clients that opt for the cheap devices and have no clue of the high cost of consumables. That was the first salvo that was fired a few months ago and then delayed the deal. You're right you never know what off the wall questions are lurking. It's been 24 hours and there was a meeting last might guess this opportunity will be moving to 2020.
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Re: Ditching the Polo Shirt Can Increase Your Sales

Jason H ·
It's becoming the norm it seems. I wear a polo if I am in the office for the day, but wear a dress shirt for meetings. I have not worn the tie in quite some time unless it was a major account type of deal. I found that most don't care if you wear a tie or not. I had one customer in a corporate office setting see me putting my tie on in my car out his window and when I walked in he told me to take it off and never wear a tie in his office again because it made him uncomfortable because he...
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Re: Ditching the Polo Shirt Can Increase Your Sales

WF ·
I've been an outside rep in both office technology and healthcare/IT. I am 43, so kind of on the cusp of old/new dress code. I would say to know your audience and where you are. When I visit Northeast customers/suppliers I dress how you said you do. I was just in Texas and I wore an untucked polo. Sounds sloppy to some I guess.... but the rep I was with who wore a jacket was laughed at by the customer and said "why on earth would you wear that here?" The rest of the night I was the one...
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Re: Ditching the Polo Shirt Can Increase Your Sales

Old Glory ·
Buttoned down shirt with a tie or jacket says "professional," "consultant," A polo shirt says "peddler" I don't care where you are or what the prospect says. A "peddler" in a suit WILL make people uncomfortable. A professional consultant in a polo shirt will most likely be seen as a peddler. I know I just skewered a lot of sacred cows but I caution you to not discount what I am saying just because you don't like dressing up. Some of the people reading this are better off in a polo shirt...
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Re: Ditching the Polo Shirt Can Increase Your Sales

grizzlyadams ·
I feel like many clients are intimidated by someone in a full suit and tie. You want to relate to the customer and I rarely even see ties in the workplace anymore. Millennials just don’t care about a piece of cloth around your neck. But I’m 30 so obviously there’s a generational thing here too. I do agree with the shoes though, studies show it’s the first thing someone notices about you. I think a nice polo with a company logo shows your part of the team.
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Re: Ditching the Polo Shirt Can Increase Your Sales

Art Post ·
I can agree with not needing the tie & suite jacket with existing accounts. At least with net new accounts a suit with no tie is still appropriate. Appreciate the comment .
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Re: Ditching the Polo Shirt Can Increase Your Sales

fisher ·
Be yourself and dress for your audience. That being said, its a rare day I'm not in khakis and a polo shirt.
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Re: Ditching the Polo Shirt Can Increase Your Sales

Old Glory ·
I wonder how many prospects would prefer their attorney wore a polo shirt?
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Re: Ditching the Polo Shirt Can Increase Your Sales

Art Post ·
Now that’s funny 😆 I wouldn’t especially if I was meeting him or her for the first time
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Re: Buyers Are Liars!

Jason H ·
Unreal! I had to have this talk with a rep the other day. This girl sees the positive in everything and is about as happy go lucky as anyone I've ever met. She didn't believe me that buyers are liars. She got strung along with a customer that was going to lunch with her, having a glass of wine in the evening with her, all the while telling her she would have an order soon. She stopped by her office and there was a brand new machine sitting there and it had been there for a couple weeks.
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Re: Buyers Are Liars!

Art Post ·
@Jason H thanks, I just needed to vent. The longer you're in this business you realize that an order is not an order until the copier has been delivered and sometimes that's not a done deal either.
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Re: Buyers Are Liars!

Jesse ·
That's awful Art. I'm sure many of us can relate to that story in one way or another. This was a first for me; I was working a new account for over a year, they were completely unorganized and had no handle on the printing/copying expenses throughout the country. The whole time my contact was telling me that we were going to get the business and that I've shown him that his account was mismanaged. Then the infamous "ghosting" occurred, no calls back, no responses to e-mail. Then at 10pm one...
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Re: Buyers Are Liars!

Jayjay4535 ·
Preach! Oh how about this one: when the net - new prospect speaks horribly about their current vendor, how bad their service is, and how much they want to move to someone else. You provide a fantastic proposal, they tell you how great it is, and thats when the crickets begin. You find out a couple weeks later when you finally get them on the phone that they decided to stay with their current vendor, because of one of the following reasons: 1. They didnt want to upset the status quo 2. All of...
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Re: Buyers Are Liars!

Art Post ·
Yup, seen all of that and had all of that done to me also.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time

Czech ·
I was just thinking about this yesterday and this morning. If you have a day packed full of appointments, it's difficult to "work" between sales calls because you don't have enough time between each appointment to dive into anything except responding to a couple of quick emails. But with social media, you can use that in-between time to drive new business conversations and maintain productivity. Great reminder that we can always do something to Always Be Prospecting.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time

Larry Levine ·
Social and how a sales rep uses it can greatly enhance prospecting. Think of the social phone! The interenet is never closed when it comes to prospecting.
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Re: How Social Turns Sales Reps Downtime Into Prospecting Time

Art Post ·
Over the years, having the ability to post, comment, share and like content day or night is awesome.
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Re: Why Should I Talk With You Continued... Don't Be An Empty Suit!

Art Post ·
I had an existing client (they were net new three years ago) for paying attention to details and providing them with the previous order docs, along with a review of what they spent with us last year all in one tidy report. And yes the last three pages consisting of a new lease, new MA and new order agreement with "sign here" stickers. Yes, I was upgrading my base That DM asked, do you mind if I sign them and send them to you tomorrow? I caved and stated that would be perfect, but I did tell...
 
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