Tagged With "copy"

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Re: A Couple of True & Not So True Humerous Copier Incidents

Kyocera Guy ·
On a cold call I stopped in at a doctors office. The Office Manager was so glad to see me. She said that she was having fax issues and every time they received a fax it jammed. I told her I wasn't a tech but I would take a look. She escorted me to the fax and I looked down to see some questionably cheap paper. I simply asked if she had tried changing paper. She said "I don't have any control of the paper the hospital sends when they fax me." OooooK. She obviously didn't understand the...
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Re: A Couple of True & Not So True Humerous Copier Incidents

Art Post ·
Kyocera Guy, that was awesome!
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Re: More than eight million pages printed by Coventry council in 2019

Art Post ·
okay, who is going to do the match for the cost per page and the US dollar cost?
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Re: Ricoh Copy Output Tray for MP 9002

Art Post ·
5 hours today spend on finding these trays. Yes, I finally found them. Seems Ricoh USA was the only one to discontinue these trays. After searching the internet again I then resorted to calling a contact in the Netherlands and South Africa. These out put trays are available through Ricoh Europe, thus if you need one please PM or email me and I can get you the contact person. Art
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Re: Ricoh Copy Output Tray for MP 9002

msaeger ·
Another route you can take with these discontinued options is to order the parts through service. For instance the product code for this one is B756 so if you were to go to rfg-esource and search for the product code there is a parts book for the copy tray option and you (service) can order the parts. I have needed to do this with things like fax options.
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Re: Ricoh Copy Output Tray for MP 9002

Art Post ·
@msaeger that's a great idea also. We tried that first and could not be ordered. in addition I found that the out put tray for the C6503 is similar in size and heard that it will work. Have someone checking to see if they are available.
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Re: Ricoh Copy Output Tray for MP 9002

msaeger ·
When you say you tried to order it do you mean the edp code for the option or the part number? Like the part number for the tray is AF043112.
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Re: Ricoh Copy Output Tray for MP 9002

Art Post ·
@msaeger someone on our service team tried to order with the part number is what I heard
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Re: Ricoh Copy Output Tray for MP 9002

msaeger ·
Wow that is surprising. I mean they need to provide replacement parts what do they expect someone to do if one was sold and gets broken. Good luck! I hope you find a solution.
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Re: Ricoh Copy Output Tray for MP 9002

Art Post ·
Yup agreed. I'm working with Copier Solution Shop in the Netherlands for a third party replacement. In addition for right Ricoh Europe is still offering these. I have a contact and can get more. Thinking sooner or later they will run out also
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It

WF ·
Question on this - do any of you that sell Lexmark get questioned about the ultimate ownership of the Chinese government? If so, what is it that you say to get them comfortable that they're safe?
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It

Art Post ·
@Jason H curious if you can help with this question
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It

Jason H ·
We are still a dealer but we have not sold a LEXMARK in quite a while. They eliminated the MPS Elite program we were own, or at the least removed us from that program. I never had anyone ask about the security due to the Chinese ownership but it’s a great point. Honestly, I have found their support, to us at least, to be very subpar. Our support from brother has been phenomenal the last 2 years. Most of my printer clients are replacing the lexmarks with the brothers as fast as they can.
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Re: Your Copiers Are Storing Confidential Information: What You Can Do About It

WF ·
Taking a deeper dive, knowing that the U.S. DoD Inspector General recommends adding Lexmark to the banned list with Huawei (Lenovo and GoPro also), does that make you uncomfortable when pitching a Lexmark unit?
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Re: Those Magnificent Men and Their Copy Machines

Art Post ·
Almost three years ago, I wrote the above blog. I want to do a 2015 version. Please either post here or go to the forums and write a short paragraph about how your company is giving back to the community so that we can post the 2015 version of "Those Magnificent Men (Women) and Their Copy Machines". It would be great to see how we all contribute. Please post below. I re-posted the older version on the blog tonight also. Here is the link for the forums.
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Re: Those Magnificent Men and Their Copy Machines

Larry Kirsch ·
Terrific. All supporters are to be commended for their generousity and support..
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Re: Need everyones help w/ how we give back to community

Art Post ·
can anyone help with this?? I had a response from Ethos, need about 5 more.
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Re: Those Magnificent Men and Their Copy Machines

David Broaden ·
Hey Art, Really admire your efforts in our industry and with your blog. Its been a long time resource to keep me updated in our industry. I will be celebrating 14 years at Martin Group, and was happy to see us represented in the list above. We are as enthusiastic as ever in supporting our communities, and below is a quick write up we refreshed to be current. Martin Group in Lake Geneva, Wisconsin: Is a regional power house in the office equipment community. With 35 years in the industry, and...
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Re: Those Magnificent Men and Their Copy Machines

bfox ·
Hey Art, what do you recommend to transport copiers… ie stairclimbers or general devices to move copiers around re installs etc.? Thanks for your help. bob
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Re: Those Magnificent Men and Their Copy Machines

Art Post ·
we have stair climbers when no elevators are available, other than that, we are shrink wrapping and use the cabinets, except when they are console.
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Re: Those Magnificent Men and Their Copy Machines

bfox ·
What brand do you suggest? Sent via BlackBerry by AT&T
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Re: Those Magnificent Men and Their Copy Machines

Art Post ·
can anyone help bfox, I'm not that familiar with the manufacturers for stair climbers. I found this on the web http://www.escalera.com/moving/copymachine.htm
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Re: Top Ten "Why Copiers Should Have Warning Labels"

Jason H ·
These are great!
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Re: Top Ten "Why Copiers Should Have Warning Labels"

Art Post ·
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

muleyman ·
First is this your actual reply to the account looking at thoseToshiba products listed (455 & 305)? If yes and they have a great history with the Toshiba product, telling them there a "bottom dweller" would make anyone think that you're only wanting to sell them what YOU'RE offering. The models they requested are older models of Toshiba and who knows if they've worked well for them or not. Also if you research the Okidata product, most of their MFP's are based on the Toshiba platform now...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
Actually, I did not mention that I am offering any equipment to them. I'm not even sure where they are located, I'm not looking to sell them, All of the recent MFP's that I've seen at the shows have pretty much the same GUI> I do remember something about a more robust partnering with Toshiba/
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

TimB ·
FYI: Toshiba, overall, is in the top ten for R&D Spend-to-Sales ratios. "Bottom dweller" really is not a fair use of words. With any device manufacturer, product is only as good as its dealer support. Get references if need be. RE: maintenance; The asker is talking B&W devices not color. Regardless, get the maintenance. Fewer spikes in copy quality or hardware issues because you'll make that phone call to fix rather than putting up with poor copy quality, etc. for fear of how much it...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
TimB: Thanx for the comment! I believe you with the top ten in R & D for Spend to Sales ratios, but I don't R & D being conducted for copiers not like Canon, Xerox, KonicaMInolta & Xerox. If it walks like a duck, quacks like a duck then it must be a duck. Toshiba's market share over the last ten years in the US has always been at or near the bottom of the pack, thus they are cellar dwellers, bottom feeders, in the US market. You are correct with the MA, they were not asking for...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

EByers ·
Art, I like your general guidance to the initial poster, and I won't grade your writing since this isn't an English class. In regard to this brief post conversation, I think honesty is the best policy with customers and with ourselves. Yes Tim, they probably are in the top ten. However, the customer was asking which is the best. By rankings in the market place, the top seven do not include Toshiba. They fall within the bottom 7% of market share for shipments and the bottom 8.6% for market...
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Re: Best Black & White MFP for 10k/month yeild. Suggestions?

Art Post ·
thanx for nor grading my English!!! most threads are done at night and I'll admit, I'm much better at selling than writing.
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Re: Ricoh Tier (ricotier) Color Page Cost?

VinceMcHugh ·
Art, Is Ricoh just going to retire @Remote, or will they be replacing it with something, possibly a third party vendor like Printfleet? Thanks, Vince
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Re: Ricoh Tier (ricotier) Color Page Cost?

Art Post ·
What was stated to me was that their facilities manager product would be able to collect the tiered color billing and then report on it. All I heard was that @remote was going away. I was so surprised by the aspect of these new devices having the tiered that I did not even bother to ask about a replacement for @remote
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Re: Ricoh Tier (ricotier) Color Page Cost?

Calums ·
I'm not sure about your source, but it's already in the Ricoh units, we found this about 4 months ago in the mpc305, the issue is getting it out of the system automatically for billing purposes. We use purpose software which can automatically cope with tiered billing.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Art Post ·
Calums: Thanx for this, I see you're in the UK and the info I related to was that the tiered info came from a document there. My source was from Print Audit, but I wanted to make sure this was the case. We were talking about the latest upgrades to PA, and one of them was that their facility manager software is capable of taking those tiered color levels and putting them in a bucket so they could be billed. When you mention purpose software, what are you referring to? Thanx for the...
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Re: Ricoh Tier (ricotier) Color Page Cost?

Jrlz ·
I wonder if direct will not be offering this becuase their billing system can not support tiered pricing?
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Re: Ricoh Tier (ricotier) Color Page Cost?

Calums ·
Purpose software is supplied by common sense that supply software to the copier industry for managing and billing our industry.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Calums ·
Purpose software is supplied by common sense that supply software to the copier industry for managing and billing our industry.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Nasher ·
hi calums could you give more info on the tier settings for mpc305 i have looked in the manuale but cant see any info on it many thanks
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Re: Ricoh Tier (ricotier) Color Page Cost?

GIntel ·
Any update on this (in the US)?
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Re: Ricoh Tier (ricotier) Color Page Cost?

Art Post ·
I've heard not that much except for something I heard is that since @ remote is going away Ricoh themselves does not have a program to extrapolate the billing. Again just something I hear, however Print Audits facility manager will do this as I understand.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Paul Giorgi ·
So we have an aficio 3003 in the office at Print Audit and we are tracking 3 levels of metering from it. Does anyone have ant technical info on the 3003?
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Re: Ricoh Tier (ricotier) Color Page Cost?

txeagle24 ·
Apparently, Ricoh Solutions guys aren't aware of this. I asked one of them, and he said there is an SP mode that has been around for generations that runs a report on clicks @ 3 different levels of coverage but that it's not for billing purposes.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Paul Giorgi ·
the 3 tier is mentined on a couple of European brochures from Ricoh. If I can find a link I will share it
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Re: Ricoh Tier (ricotier) Color Page Cost?

GIntel ·
Hey Guys, Few more questions. Anyone have any details on if the color CPC tiers are dealer-editable or pre-set and what the setting are? Similarly, are the CPCs set or dealer-editable? How is the coverage calculated, through device firmware or print audit or both? What devices is this available for?
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Re: Ricoh Tier (ricotier) Color Page Cost?

Art Post ·
Originally Posted by Paul Giorgi: So we have an aficio 3003 in the office at Print Audit and we are tracking 3 levels of metering from it. Does anyone have ant technical info on the 3003? Paul: Are you looking for the service manual?? Art
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Re: Ricoh Tier (ricotier) Color Page Cost?

Paul Giorgi ·
O.K. I have found some information for you . Ricoh has introduced the 3 billing level since the MPC 2051 meaning all models after this introduction has these features ( MPC3001 .......) . Print Audit Facilities Manager can now detect and pick up these assignable threshold counters. Ricoh Dealer that are Premier Members or are using Facilities Manager can now compete with Xeorx and Kyocera promoting this type of billing. I have a brief set up how to for configuring the thresholds on Ricoh...
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Re: Ricoh Tier (ricotier) Color Page Cost?

txeagle24 ·
Paul: Do you have any marketing literature on this? This could be big for Ricoh Dealers and a large area of opportunity for Print Audit to sign up dealers that are using Print Fleet, FM Audit or other DCAs.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Old Glory ·
Paul, Has anyone told you lately how great it is to have you with us on this site As a Print Audit Premier Dealer, you can bet that we will be in contact VERY SOON.
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Re: Ricoh Tier (ricotier) Color Page Cost?

Calums ·
Be aware on this, we have been using this for over a year and the pit falls are. The percentage coverage is based on overall coverage not per toner, the biggest thing is the cost you offer it at, if 30% is in 0-5, 30% in the 6-10 and the 60% is above. What we have found is that the 60% and above is not just 11% coverage but 20-30%, so your copy cost doesnt cover this cost and you could lose money on the high end copy cost. The two lower tiers make you money but your margins are lower as 60%...
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Re: Ricoh Tier (ricotier) Color Page Cost?

Old Glory ·
I wanted to resurrect this old thread to see if there are any Ricoh Dealers out there making use of the tiered level coverage area data that the Ricoh color devices now provide. We know that Xerox and Kyocera have had this capability longer than Ricoh but I'm not seeing it being utilized by anyone. Anyone running across it in their neck of the woods? If you are a Ricoh Dealer utilizing this, I would like to find out more about the when, where's and hows. I would also like to know what the...
 
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